General Manager

Job Description

Job Description

The General Manager position is a compelling role for highly-engaged Management Professionals passionate about making a lasting impact in children’s lives through engaging educational experiences. The General Manager (GM) role will lead a dynamic team of directors and instructors who are passionate about growing kids through meaningful and fun learning experiences. As a GM, the passion for young minds is paired with therequirement to run a highly effective and efficient operation, that delivers predictable and reliable results, fueling growth and changing more lives over time. As the right candidate for the General Manager position, you will write much of our story, establishing a trusted legacy and enjoying the rewards of influencing children’s lives whilst growing an impact business.About The Company

We are creating opportunities for child professionals to reach children in their open and creative/excited state. The children we work with LOVE to learn and grow. We provide them a wonderful opportunity to achieve higher goals, explore new concepts, and realize their potential during their pivotal developmental years; all while learning through play.

About Our Leadership Team

As leaders who set the strategy, aspirations, and tone for the company, we embrace the idea that we want to empower, support, and grow individuals within the company while supporting them in their personal lives. We believe in winning with our team(s), depending on every team member to help deliver this audacious ambition, sharing in the challenges and success. As such, much of this role, this team, and this company's future is to be written.

About The Opportunity

The opportunity to grow and gain from success is not limited. We are small with big aspirations, and we do not come with the traditional corporate progression that many have come to expect. Much of what we are doing is paving the way for others in the future. We are the ones who break through barriers vs. follow and take the easy road. We strive for what we can envision even if just beyond "possible".

Early Expectations for Success

Integrating with the team to define how you will work together (in practice and in support of the business) is foundational. With us, it is more than role descriptions and boundaries even though we clearly communicate what those are. It is about interpersonal interaction and expectations. You will lead the teams that is building from the ground up. You will win by growing the top line (growing enrollments, creating / booking new events and engagements as soon as possible. You will attract new talent who like you, are passionate about making a lasting impact in children’s lives through engaging educational experiences. Likewise, growth comes with the challenge to operate efficiently and deliver superior experiences. The challenge is meaningful, and so are the rewards.

A Day in the Life

On a daily basis, you will manage operations, work with directors and instructors, interfacing with customers - parents and children, holding meetings, supporting the Brand Ambassador in strategizing marketing events and community outreach, and the Programming Director with reputable and engaging instruction classes, camps, and community events.

You will be responsible for the overall success of the business, leading and delegating on-site staff and maintaining all regular business operations, whilst communicating with and ultimately reporting to the franchise owners.

Key Attributes

• Persistent for the long run, while being focused on results today

• Passionate about our mission for kids

• Enjoys listening and relating to people

• Prefers to be self-driven and directed, autonomous

• Is highly flexible and adaptable

• Embraces uncertainty in the near term and is steady and clear in vision

• Develop solutions and thinks creatively to achieve the outcome, even if the path to the final outcome is different than where it started

We are excited to connect with you regarding this incredible opportunity as it is a uniquely positioned role to lead a passion-oriented team. Please review the Job Description to ensure this role can work for you and your needs based on the essential duties and responsibilities, job requirements, and working conditions.

Apply now to become a candidate!

SUMMARY:

The General Manager (GM) is responsible for the overall leadership, daily operations, and business performance of both The Little Gym and Snapology franchise locations in Boise, ID. This unique role blends operational excellence, staff development, customer experience, and program delivery across two leading children’s enrichment brands. The GM will ensure both brands’ standards are met, drive enrollment and revenue growth, and foster a collaborative, high-energy team culture that delivers exceptional experiences for children and families - ultimately aligning it with business growth, goals and programming needs to ultimately generate profitability.

ESSENTIAL FUNCTIONS - DUTIES AND RESPONSIBILITIES

Operational Leadership

• Oversee daily operations for both The Little Gym and Snapology, ensuring all activities align with brand standards and safety protocols

• Maintain facilities and equipment to the highest standards of cleanliness, safety, and functionality

• Implement and monitor operational policies, procedures, and best practices from both franchisors

Program & Curriculum Management

• Ensure the effective delivery of The Little Gym’s movement-based, confidence-building classes and Snapology’s STEAM programs

• Monitor class quality, curriculum adherence, and instructor performance for both brands

• Support the Programming Director in organizing and overseeing special events, camps, parties, and enrichment activities

Team Management & Development

• Recruit, train, and motivate a diverse team of instructors and support staff for both brands

• Conduct regular staff meetings, performance evaluations, and ongoing professional development

• Foster a fun, creative, and collaborative work environment that reflects both brands’ values

Customer Experience & Community Engagement

• Ensure exceptional customer service at every touchpoint, from front desk to class delivery

• Build relationships with families, address concerns, and resolve issues promptly

• Represent both brands in the community, building partnerships and promoting programs

Business Growth & Financial Management

• Drive enrollment and revenue growth through effective marketing, outreach, and sales strategies

• Monitor budgets, control costs, and manage resources efficiently

• Analyze business performance data and implement improvement plans as needed

Compliance & Reporting

• Ensure compliance with all franchise policies, local regulations, and health/safety standards

• Maintain accurate records, prepare required reports, and communicate regularly with franchise owners and corporate support teams

• Utilizes Social Media channels and Web-Enabled Marketing tools to drive exposure, awareness and generate leads

• Other duties as assigned

JOB REQUIREMENTS

• A deep commitment to enhancing and supporting children's development and education

• Capable of of ‘Cloud to Ground’ management with ability to inspire vision, communicate strategy, and effectively delegate

• Able to adjust strategies and approaches in response to changing business or market conditions

• Understanding that the success of the business is crucial to providing enriching experiences for children

• Excellent interpersonal skills with the ability to understand and empathize with others

• Ability to establish and maintain cooperative and effective working relationships with others

• Understanding of Funding and Grant System

• Strong ability to communicate effectively both orally and in writing, catering to a diverse audience including children, parents, and staff

• Utilize customer feedback tools, such as surveys, to gauge and enhance service quality.

• Alignment with Child Enrichment Mission: is to help and grow people who have a love for life, achievement, and unlock their potential even before they know what it is

• Actively support performance goals and profitability metrics

• Regular and predictable attendance

• Ability to report to work unimpaired

EDUCATION AND EXPERIENCE

• Minimum Bachelor’s degree in business, education, child development, or related field preferred

• Proven experience in a management role, ideally within children’s enrichment, education, fitness, or related industries

• Exceptionally strong leadership, organizational, and interpersonal skills

• Ability to manage multiple priorities and adapt to changing needs

• Passion for working with children and families

• Familiarity with The Little Gym and/or Snapology programs is a plus

WORKING CONDITIONS

Position requires qualified individuals to see, hear and speak (verbally and audibly). Required to ascend and descend stairs; sit, stand, lift, bend, stoop, crawl and kneel. The employee must also use hands to finger, handle or feel. Occasionally reaching with hands and arms, climbing or balancing are required. Required to drive company car and travel by car, air and other transportation (including rail) for business purposes.

• Must be able to lift and carry 50 pounds

• Must be able to function effectively in a loud, fast-paced working environment

• Natural and regular stressors occur on the job.

• Must report to work unimpaired

• Must be current on Criminal and Child Clearances

• Must possess a valid driver's license

• Must be able to operate a vehicle and submit a clean three-year driving history report

DISCLAIMER

Please note: Child Enrichment the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.

AT WILL EMPLOYMENT

Employment with Child Enrichment is “at will,” meaning that either you or the company may terminate your employment at any time and for any reason, with or without cause.

You must be able to perform the essential functions of the role satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential duties and responsibilities of their job, absent undue hardship.

EQUAL OPPORTUNITY EMPLOYER

Child Enrichment provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company DescriptionWe are a lean, dedicated team with a strong culture. It’s our mission to reach children in their open and creative/excited state to achieve higher goals, explore new concepts, and realize their potential during their pivotal developmental years.

Company Description

We are a lean, dedicated team with a strong culture. It’s our mission to reach children in their open and creative/excited state to achieve higher goals, explore new concepts, and realize their potential during their pivotal developmental years.