Resident Services Coordinator

Job Description

Job Description

Who We Are

At Decatur Housing, our mission is to ensure families, seniors, and individuals in our community experience more—more stability, more opportunity, and more connection. As the City of Decatur’s largest provider of affordable housing, we combine quality housing with life-enhancing programs to create pathways to self-sufficiency and community well-being.

We are currently seeking a passionate and community-driven Resident Experience Coordinator – Family Focus to join our Resident Experience Team. This role plays a vital part in empowering families by connecting them to resources that promote education, economic mobility, health, and personal growth.

Position Overview

The Resident Experience Coordinator serves as a liaison between residents, service providers, and internal departments. This role focuses on providing individualized support to help families thrive through:

· Advocacy – Helping residents navigate barriers and access services

· Resource Coordination – Linking families to tools, opportunities, and partnerships

· Skill-Building – Facilitating workshops on life skills, employment readiness, and education

· Supportive Engagement – Building trust and offering consistent, resident-centered support

Key Responsibilities

· Conduct family-centered outreach, intakes, and needs assessments

· Develop and implement individualized success plans

· Facilitate life skills, workforce development, and parent education workshops

· Maintain strong relationships with community partners and service agencies

· Track resident goals, collect service data, and support program impact reporting

· Address resident concerns with empathy and proactive problem-solving

· Promote resident involvement in leadership and community activities

· Collaborate across departments to ensure holistic family support

· Perform other duties as assigned to advance the mission, sustainability, and strategic goals of Decatur Housing

Qualifications

· Bachelor’s degree in Social Work, Human Services, or a related field

· At least one (3) year of experience in housing, case management, or social services (experience with underserved populations preferred)

· Excellent communication, organization, and interpersonal skills

· Knowledge of case management and trauma-informed care principles

· Proficiency in Microsoft Office; experience with MRI or case management software preferred

· Familiarity with family systems, community development, or equity-based practices is a plus

Requirements

· Valid Georgia driver’s license and access to reliable transportation insurable by companies fleet insurance provider

· Flexibility to work occasional evenings and weekends as needed

· Must pass a pre-employment background check

Physical Requirements

· Must be able to sit, stand, walk for extended periods, lift up to 25 pounds, and navigate stairs and housing sites. Work occurs in both office settings and outdoor/community environments.

Company DescriptionThe Decatur Housing Authority was established in 1938 with its primary focus being on building housing for low income households. Over the years, the Housing Authority has expanded its focus to include the revitalization of the Decatur community as a whole through the renewal and redevelopment of substandard housing, as well as improving facilities in the downtown area. Create affordable housing in the City of Decatur, while promoting vibrant and healthy communities.

Company Description

The Decatur Housing Authority was established in 1938 with its primary focus being on building housing for low income households. Over the years, the Housing Authority has expanded its focus to include the revitalization of the Decatur community as a whole through the renewal and redevelopment of substandard housing, as well as improving facilities in the downtown area. Create affordable housing in the City of Decatur, while promoting vibrant and healthy communities.