Customer Experience Specialist
BTECH
Al Manteqah Al Oula, Nasr City, Cairo Governorate, Egypt
6/14/2022
Customer Service
Full Time
- Enhance the Customer Experience for (online -Contact Center – B2B- Market place)
- Analyze the sales channels, customer behavior, satisfaction, and pain points through observation, surveys, and feedback analysis
- Calculate and analyze customer complains to improve customer retention %
- Collaborate with stakeholders' operations, merchandising, and design teams to optimize the Online environment and customer journey
- Review the customer complaints and customer negative feedback from all channels
Requirements
- Education: Bachelor’s Degree
- Years of experience: From 1 to 3
- Customer Relationship Management Software (CRM)
- Excellent in Microsoft Package.
- Very. Good English.