Healthcare Customer Care Representative (160796)

Job Description

Job Description

Healthcare Customer Care Representative – Remote (Tennessee)

A-Line Staffing is now hiring Healthcare Customer Care Representatives in Tennessee!
The Healthcare Customer Care Representative will be working for a Fortune 5 company and has career growth potential. This is a full-time, remote opportunity.

Healthcare Customer Care Representative Compensation

• The pay for this position is $19.00 per hour

• Benefits are available to full-time employees after 90 days of employment

• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Healthcare Customer Care Representative Highlights

• Training schedule: Monday – Friday, 8:00 AM – 4:30 PM local time

• Post-training schedule: Monday – Friday, shift options available (between 9:00 AM – 12:15 PM starts)

• Remote position – must be located in Tennessee

• Contract-to-hire opportunity with potential for conversion to permanent

Healthcare Customer Care Representative Responsibilities

• Assist members with their pharmacy benefit plans via inbound phone calls

• Answer questions about prescription insurance, medication coverage, and mail-order prescriptions

• Deliver empathetic, professional support while helping members understand their benefits

• Multi-task between multiple computer programs and dual screens while engaging callers

• Provide clear problem-solving and solutions to simplify the healthcare experience

• Maintain compliance with HIPAA, government regulations, and company policies

Healthcare Customer Care Representative Requirements

• Must reside in Tennessee

• Must have reliable, hardwired internet (25 Mbps download / 3 Mbps upload) – screenshot required on resume

• Must have a quiet, secure home workspace

• High School Diploma or GED required

• At least 1 year of customer service experience (call center, retail, hospitality, military, or related)

• Proficiency in Windows-based computer applications

• Comfortable being on camera for training and virtual meetings

• Safety Sensitive role – drug test required

• Attendance is mandatory for the first 90 days

Preferred Qualifications

• 6+ months of healthcare-related experience

• Associate degree or equivalent work experience

• Strong communication and interpersonal skills with patience, empathy, and professionalism

If you think this Healthcare Customer Care Representative position is a good fit for you, please reach out to me:

Austin Faris – 586-710-7941
afaris@alinestaffing.com