Assistant Dental Office Manager

Job Description

Job Description

We are seeking a highly organized and experienced Assistant Office Manager to join our team and help oversee daily operations across 5+ dental practices in Brooklyn and Queens.

Hourly rates start at $25 per hour. Candidates with meaningful experience can earn higher compensation.

Key Responsibilities:

• Support the Office Manager in overseeing daily administrative operations, ensuring efficiency across all locations.
• Supervise and train front office staff, including receptionists, scheduling coordinators, and billing specialists, to maintain high-performance standards.
• Ensure smooth patient scheduling and appointment management, optimizing provider availability and reducing wait times.
• Oversee insurance verification, billing, and claims processing, ensuring accuracy and timely reimbursements.
• Monitor compliance with office policies, HIPAA regulations, and OSHA standards, implementing necessary improvements.
• Handle patient inquiries, escalations, and conflict resolution with a focus on patient satisfaction and retention.
• Assist in hiring, onboarding, and performance evaluations of administrative staff, fostering a positive and productive team environment.
• Collaborate with the Office Manager and senior leadership to implement operational strategies and improve workflow efficiencies.
• Manage front office inventory, ordering supplies, and maintaining organized office spaces.
• Utilize dental practice management software (e.g., Dentrix Ascend, Open Dental, Eagle soft) to oversee patient records, reporting, and financial tracking.
• Support marketing initiatives and patient outreach programs to enhance practice growth and patient engagement.

Qualifications & Experience:

• 3-5+ years of experience in a dental office management or senior administrative role.
• Strong knowledge of dental office operations, scheduling protocols, insurance verification, and billing procedures.
• Proficiency in dental practice management software (e.g., Dentrix Ascend, Open Dental, Eagle soft).
• Experience in staff supervision, training, and team leadership in a multi-location setting preferred.
• Strong problem-solving and conflict-resolution skills with a patient-first approach.
• Excellent organizational, communication, and multitasking abilities in a fast-paced environment.
• Familiarity with HIPAA, OSHA, and other compliance requirements.