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PHI’s Senior Workforce Intervention Specialist works to improve job quality for direct care workers by contributing to the development, implementation, and evaluation of PHI’s practice-based employment and training models. As a part of PHI’s Workforce Innovations Team (WIT), they will specialize in leading engagements related to operationalizing and evaluating meaningful advancement opportunities that expand the direct care career ladder; additionally, they may support programs aimed at strengthening recruitment and retention practices, creating a coaching culture, developing adult-learner centered training, and assessing direct care job quality. Outstanding skills in critical thinking, proactive leadership, written and verbal communication, relationship building, and workforce and organizational development are essential for success in this role. &nbsp;
POSITION RESPONSIBILITIES
<ul>
<li>Lead the implementation of PHI practice-based job quality interventions, including creating and maintaining work plans and timelines, managing partner relationships, executing project activities, and reporting progress to PHI’s Vice President of Workforce Innovations through verbal and written communication.</li>
<li>Build and manage relationships with numerous strategic workforce partners – including long-term care employers, payors, advocates, and others - to support collaboration and the successful integration of job quality practices.</li>
<li>Provide technical assistance and consulting to project-based partners to support program design, implementation, and evaluation; this will include intensive, hands-on support to project partners to assess and modify organizational practices in support of implementing and maintaining workplace environments conducive to high-quality direct care jobs.</li>
<li>Routinely meet programmatic deadlines and proactively communicate impediments to the Vice President of Workforce Innovations.</li>
<li>Produce high-quality project deliverables in line with PHI and WIT acceptance criteria including PowerPoint slide deck presentations, external and internal reports, project worksheets, assessment tools, workflows, and other items as needed to meet project goals.</li>
<li>Plan, facilitate, and document meetings, informational sessions, webinars and other interactions with external partners; this could include coordinating planning with WIT and other PHI staff members, sending meeting invitations and conferencing information to attendees, creating and disseminating agendas, facilitation, documenting and archiving associated notes, and establishing next steps.</li>
<li>Collaborate with WIT staff to coordinate team roles, optimize efficiency, and meet project goals.</li>
<li>Work with WIT staff to support the development of PHI’s online and in-person workforce training curricula; act as a subject matter expert to inform the creation of contextualized content that reflects the lived experiences of workers within a PHI intervention.</li>
<li>Work with WIT to apply principles of diversity, equity, and inclusion to PHI’s job quality models; contribute to the development of new workforce training and practice strategies aimed at improving job quality for a diverse direct care workforce.</li>
<li>Collaborate with PHI’s Vice President of Research and Evaluation and Vice President of Workforce Innovations to develop and implement evaluation efforts that build the evidence base for sustained investment in direct care job quality interventions.</li>
<li>Collaborate with PHI’s Director of Philanthropy to provide project data and information as needed to support funder reporting and communication efforts.</li>
<li>Serve as a resource to PHI’s Policy Team on workforce and organizational development practices as needed.</li>
<li>Promote PHI’s school of thought and the dissemination of effective practice models through speaking at conferences, contributing to PHI’s blog, and cultivating external relationships to bring in new business. QUALIFICATIONS</li>
<li>Minimum five years’ experience in workforce and organizational development, preferably within the long-term care, aging, and/or disability sectors.</li>
<li>Proven experience successfully designing, leading, and evaluating complex interventions from inception to completion in alignment with organizational strategic impact aims.</li>
<li>Advanced ability to show proactive, independent leadership while maintaining communication and connection to team members.</li>
<li>Experience working within an Agile framework preferred, though not required.</li>
<li>Experience with adult-learner centered curriculum development and facilitation preferred though not required.</li>
<li>Experience with facilitating interactive adult-learner centered training in-person and online preferred but not required.</li>
<li>Experience working effectively with and facilitating collaboration among diverse individuals and groups.</li>
<li>Ability to manage several complex projects simultaneously, often under tight deadlines.</li>
<li>Excellent writing skills, including the ability to write in a variety of formats for a range of audiences.</li>
<li>Outstanding public speaking skills across a range of audiences.</li>
<li>Strong computer skills, including Microsoft Office Suite.</li>
<li>Commitment to – and experience with – racial, gender, and economic justice.</li>
<li>Moderate travel required.</li>
<li>Bachelor’s degree required, Master’s degree or equivalent experience preferred.</li>
</ul>
REPORTING RELATIONSHIP
The Senior Workforce Intervention Specialist reports to PHI’s Vice President of Workforce Innovations.
LOCATION
PHI’s national headquarters are at 261 Madison Avenue, Suite 913, New York, NY, 10016. This position is remote with a preference for candidates in the NYC area.
ABOUT PHI
PHI is a national organization committed to strengthening the direct care workforce by producing reliable research and analysis, leading federal and state advocacy initiatives, and designing groundbreaking workforce interventions and models. For 30 years, we have brought a 360-degree perspective on the long-term care sector to our evidence-informed strategies throughout the country.
SALARY AND BENEFITS
This is a full-time, salaried position with a base salary range of $90,000 - $105,000 per year, commensurate with skills and experience.
PHI provides a comprehensive benefits package effective on the date of hire. Health benefits include: a sponsored medical plan, an employer-paid dental plan, and an optional vision insurance plan. In addition, PHI offers basic life insurance, an EAP, a 401(k), flexible spending plans for medical, dependent care, and commuter expenses; 27 days of earned leave, paid holidays, a holiday break at the end of December, family leave, parental leave, professional development, and cell phone reimbursement.
TO APPLY
To apply, email a cover letter with your resumé to <a href="mailto:info@PHInational.org" target="_blank">info@PHInational.org</a>. Please indicate “Senior Workforce Intervention Specialist” in the subject line.
Application deadline: August 6, 2023

Senior Workforce Intervention Specialist

Are you passionate about delivering compassionate, patient-centered care? Do you thrive in a dynamic healthcare environment where every detail matters? Join our dedicated team as a Clinical Care Coordinator, where your expertise will guide patients and families through their healthcare journey with empathy, precision, and purpose.
<h3>What You’ll Do</h3>
As a Clinical Care Coordinator, you’ll be the linchpin between patients, families, and care teams—ensuring seamless care delivery from initial intake to follow-up. Your ability to assess patient needs, develop tailored care plans, and monitor outcomes will directly impact lives. This is more than just a coordination role—it's a chance to lead with heart, advocate for patients, and elevate healthcare standards.
<h3>Key Responsibilities</h3>
<ul>
<li> Coordinate care across medical disciplines to deliver comprehensive, patient-focused treatment. </li>
<li> Conduct clinical assessments and design individualized care plans that reflect patient goals and clinical needs. </li>
<li> Serve as a trusted liaison between patients, families, and providers to support clear, compassionate communication. </li>
<li> Monitor patient progress and ensure documentation meets regulatory and quality standards. </li>
<li> Educate patients and families on treatment protocols, medications, and next steps to empower informed choices. </li>
<li> Schedule appointments, manage referrals, and support follow-up care for continuity. </li>
<li> Participate in initiatives that improve clinical workflows and enhance the patient experience.</li>
</ul>
Requirements
<h3>What We’re Looking For</h3>
<ul>
<li> Education: Bachelor’s degree in Nursing, Public Health, or a related field. </li>
<li> Experience: Minimum of 2 years as a Registered Nurse, preferably in home health or care coordination. </li>
<li> Licensure/Certifications: Active RN license (if applicable) or healthcare coordination certification. </li>
<li> Skills: </li>
<ul>
<li> Strong clinical judgment with a compassionate approach. </li>
<li> Excellent communication skills across diverse populations. </li>
<li> Proficiency in EHR systems and Microsoft Office. </li>
<li> Exceptional organizational and multitasking abilities. </li>
</ul>
<li> Teamwork: A collaborative spirit with a proactive mindset—ready to adapt and advocate in a multidisciplinary setting.</li>
</ul>
Benefits
<h3>Why Join Us?</h3>
<ul>
<li> A supportive team that values your voice and ideas. </li>
<li> Opportunities for growth and continuing education. </li>
<li> A mission-driven environment where your work truly matters. </li>
</ul>
Ready to help patients feel seen, heard, and cared for? Apply today and be part of a team committed to delivering exceptional healthcare—one patient at a time.
Pay Rate - $95K - $130K per year

Clinical Care Coordinator - Patient Advocate & Liaison

Executive Operations &amp; IT Coordinator Are you an exceptionally organized, tech-savvy professional who thrives in a fast-paced environment? We’re looking for a part-time Executive Operations &amp; IT Coordinator to join our team at Gresham, a global fintech leader, supporting the smooth operation of our New York and Florida offices. In this varied and dynamic role, you will be the cornerstone of our North America business operations, blending office and executive support responsibilities with light-touch internal systems coordination. You’ll be the go-to person for office logistics, onsite support, and small-scale technical issues — helping our team operate efficiently and confidently.
What You’ll Do:
<ul>
<li>Serve as the key administrative coordinator for our NY and FL offices, including facilities, supplies, events, travel, and vendor management.</li>
<li>Provide executive-level support to leaders, coordinating calendars, travel, and expense reporting.</li>
<li>Act as the first point of contact for light internal tech support needs — coordinating with our global IT team as necessary.</li>
<li>Support in-office IT infrastructure needs such as device setup, basic troubleshooting, and network/printer connectivity.</li>
<li>Maintain high visibility in the NY office, ensuring everything runs smoothly and issues are resolved quickly.</li>
</ul>
About You:
You are proactive and detail-oriented, thriving in environments where you're juggling competing priorities with ease. While you're not an engineer, you're confident with technology and unafraid to dive into basic systems support when needed. You bring at least two years of experience in executive or business operations roles and are comfortable lifting or moving office supplies as needed (up to approximately 15 pounds). Most importantly, you're a collaborative problem-solver who communicates clearly and professionally across teams, including with global colleagues.
About Us
A career at Gresham provides a unique blend of agility, innovation, empowerment and warmth. We’re well established with global clients and an admired product meaning you can feel secure and confident about your future. We still retain the agility and intimacy of a small business, meaning you can influence change and see the impact of your ideas. We limit hierarchy and are big on collaboration, so you’ll be challenging and stretching yourself every day, working with leading edge technologies that help improve integrity and accuracy in the Financial Services sector. You’ll feel at home in our friendly, supportive, people-centric culture where we work towards common goals, not individual interests.
Gresham helps global businesses connect, reconcile, and control their data, systems and processes. And in doing so, we deliver something that is vital to modern business. Data confidence. Our teams are responsible for building and delivering leading edge solutions to our customers, the world’s top financial institutions.
About our Values:
Our culture and everything we do is underpinned by our values; we Embrace Learning, We Create Together, Be the Champion, and Make It Simple. We Harness the value of different perspectives, backgrounds and experience. Everyone has the potential for extraordinary ideas and action. The sum is greater than its parts. Lean in and together we will find innovative solutions for today's problems and tomorrow's opportunities.&nbsp;We take ownership for delivering success, delighting our customers, and helping our business and our people to grow and flourish. We believe in the power of simplicity. Focus on clarity through expertise and eliminate unnecessary complexities - in the big things and the small things. 
About Our Part-Time Benefits:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Pro-rated annual leave time and holidays
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Learning and Development Programs with over 14,000 A-Learning courses at your fingertips (in 14 languages)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Discretionary Company Bonus: based on individual and group performance
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Employee Assistance Program (EAP)
Salary Range: $38 - 46 per hour

Executive Operations & IT Coordinator

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.
We are looking for a Concierge to join our amazing team!
Responsibilities:
<ul>
<li>Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff. </li>
<li>Has a solid understanding of ‘who’ the customer is and provides a level of service that is positive and rememberable. </li>
<li>Understands the customer’s needs, requests and / or concerns and assists in providing them with personalized solutions.&nbsp; </li>
<li>Answers the phone within 3 rings; determine the nature of the call to either relay information or route the call as appropriate. </li>
<li>Takes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call.&nbsp; Ensures the message is received by the intended person in a timely manner. </li>
<li>Coordinates services for residents and their families (especially out of town guests), this would include but not be limited to the following: dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater, and movie tickets, as well as transportation to and from events, appointments and errand running.&nbsp; The Concierge will follow up after services were rendered to confirm that all was satisfactory </li>
<li>Connects with all new residents and families within the first week of arrival to introduce oneself, welcome them to the community, provide information on the concierge services for the community. </li>
<li>Answers questions and directs appropriately to nearby community resources. </li>
<li>Coordinates the community’s transportation schedule. This would mean to monitor the sign-up sheet for all requests, ensuring there are no conflicts for the chauffer.&nbsp; Provide written confirmation to all parties to ensure a smooth and pleasant experience. </li>
<li>Serves as a liaison between the culinary department and guest meal reservations. Provide written confirmation on the reservation to all parties to ensure a smooth and pleasant experience.&nbsp; </li>
<li>Make reminder calls to residents who are not in the dining room, maintaining RSVP lists for community events, family events and special meals that are held throughout the year. </li>
<li>Maintains security of the community by following procedures, monitoring logbooks to include resident and guest sign-in and sign-out logs. </li>
<li>Maintains a safe, clean, and organized reception, lobby, and welcome area by complying with procedures, rules, and regulations. </li>
<li>Receive and sort incoming mail. Deliver mail as appropriate. </li>
<li>Receive and log all packages that arrive at the community. </li>
<li>May perform other duties as assigned.</li>
</ul>
Requirements
<ul>
<li>Experience as a Concierge, or experience in a customer service role is preferred. </li>
<li>One (1) to two (2) years of working with seniors preferred. </li>
<li>Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the customer who you are currently serving. </li>
<li>Ability to communicate verbally, in writing, and through pictures when necessary.</li>
<li>Able to exude confidence and patience with all interactions. </li>
<li>Ability to manage time efficiently.</li>
<li>Able to operate standard office equipment.</li>
<li>Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email.&nbsp; </li>
<li>The position may require driving responsibilities; must possess a valid driver’s license with an acceptable driving record per company’s Motor Vehicle Policy.</li>
<li>Able to think creatively and independently to meet worthwhile objectives.</li>
<li>Able to be innovative to create and generate solutions.</li>
<li>Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics.&nbsp; </li>
<li>Identifies, obtains, and effectively allocates the resources required to achieve applicable goals.</li>
<li>Able to relate to routine operations in a manner that is consistent with existing solutions to problems. </li>
<li>Able to work with people in such a manner to support the company’s culture, work in a team setting to accomplish goals and get results. </li>
<li>Expected to be punctual, neat, clean, and professional in appearance. </li>
<li>Ability to work varied schedules to include weekends, evenings, and holidays.&nbsp;</li>
</ul>
Benefits
We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Concierge (Weekends)

We are seeking a highly organized and Dental Assistant Office Manager to oversee the daily operations of our front of office. You will manage several departments of our practice including Front Desk, Personnel, Scheduling, and Treatment Coordination (Sales). The ideal candidate will possess strong communication and sales skills, and the ability to manage staff effectively. This role is crucial in ensuring that our office runs smoothly while providing excellent patient care and maintaining compliance with all relevant regulations.
Room to grow with full executive management training included as part of the employment package.
Hours:
Mon - Thu 8:00 - 5:00
Fri 8:00 -3:00
1 hour lunch break
Responsibilities
<ul>
<li>Manage day-to-day operations of the dental front office, ensuring efficient workflow.</li>
<li>Supervise and train office staff, fostering a positive work environment and promoting teamwork.</li>
<li>Oversee scheduling, front desk, personnel and treatment coordination.</li>
<li>Coordinate with dental professionals to ensure effective communication regarding patient care and treatment plans.</li>
<li>Address patient inquiries and concerns promptly, enhancing overall patient satisfaction.</li>
</ul>
If you are passionate about providing exceptional dental care while managing an efficient office environment, we encourage you to apply for this rewarding opportunity.
Requirements
Experience
<ul>
<li>Previous experience in a dental clinic or healthcare setting is preferred.</li>
<li>Excellent communication and sales skills.</li>
<li>Experience in supervising staff and managing office operations is highly desirable.</li>
<li>Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment are necessary for success in this role.</li>
</ul>
Benefits
Pay: $25.00 - $30.00 per hour
In office dental treatment.

Dental Assistant Office Manager

<h3>About Our Client</h3>
Mattina Mechanical Ltd (MML) is a well-established full-service mechanical contractor that continues to grow year after year. They have built exceptional industry recognition delivering results for a variety of mechanical services including installation and maintenance for Institutional, Commercial, and Industrial construction projects as well as mid-high rise residential. Business units are divided between two distinct areas: Major Projects (primarily construction based) and Special Projects, focused on unique, smaller-scale, and specialized projects that require a tailored approach and quick turnaround.
Recognizing that their people are the key contributor to their success, becoming a member of the MML team offers several benefits, including professional growth and advancement opportunities.
Position Overview:&nbsp;
Based at the Hamilton, Ontario office, the Project Coordinator (PC2) position involves managing technical communications, documents, purchase orders and invoicing related to a project. The PC2 will be involved with multiple simple projects or a few more complicated projects. 
The PC2 will work closely with their Project Manager (PM) and Site Supervisors (SS). In addition, the PC2 will be working with project engineers, owners, City and Provincial authorities, and other stakeholders.
A successful candidate for the Project Coordinator (PC2) position has developed a good understanding of the mechanical trade and construction process and is well organized to handle multiple projects. A PC2 has the ability to work more independently and is supported by both the PM and the Site Superintendent on a required basis.
What you will be doing: 
<ul>
<li>Manage project documentation including contracts, drawings, purchase orders (PO), shop drawings, all correspondence, equipment deliveries, etc.</li>
<li>Review of project contract scope against bid scope and reconciliation of differences with GC.&nbsp; Determines if there are gaps in the scope as defined by estimating</li>
<li>Development of purchase order documentation for Vendors and Subcontractors based on quotations and project requirements</li>
<li>Prepares a Project Schedule and overall Project Budget and supports the PM and SS to manage the schedule and budget</li>
<li>During Project handover from Estimating, reviews project specifications, drawings, equipment PO, Sub-contractors PO, schedules, budget data and all other project related documentation.</li>
<li>Obtains and Reviews Shop drawings, coordinates approval with GC and Engineer.&nbsp; Determine if shop drawings are applicable and accurate</li>
<li>Assists the Site Supervisor in coordinating Subcontractors</li>
<li>Conducts field meetings the PM and SS and develops the meeting minutes</li>
<li>Tracks and coordinates all Vendor shop drawings and delivery dates with SS</li>
<li>Prepares Request for Information (RFI), generates change order and/or work orders </li>
<li>Coordinates with GC, Owner, or Engineer to resolve coordination issues.&nbsp; Obtains support from the PM or SS as required for difficult issues</li>
<li>Develops progress invoices for the project on a regular schedule.&nbsp; Coordinates all billing issues with the GC or Owner and works with GC to negotiate schedule of values</li>
<li>During the Project, regularly monitors progress billing and subcontractor billing to ensure timely cash flow</li>
<li>Can determine what subtractor progress billing levels should be if an invoice is not received</li>
<li>Can negotiate with Subcontractors in the best interest of MML when issuing POs</li>
<li>Develops the O&amp;M manual package throughout the project</li>
<li>Coordinates submissions and maintains the as-built drawings for the project </li>
<li>At Project Completion, determines that all project invoicing has been completed</li>
<li>At “near” Project Completion, implements the necessary tasks to achieve project closeout, including a billing review</li>
<li>Accountable for supporting other PC's and Site Superintendents </li>
<li>Support field staff and projects using technical skills and equipment as required/as skillset supports</li>
<li>Supports project forecasting activities, and required follow-ups</li>
<li>Ensures all project related documentation follows MML procedures</li>
<li>Performs other duties as required</li>
</ul>
Requirements
<ul>
<li>Diploma or Degree in a construction related field is an asset </li>
<li>Minimum 2 years of project coordination experience in ICI or Mid-High Rise Residential construction.</li>
<li>Understanding of mechanical trades, building systems, and construction processes.</li>
<li>Working knowledge project management software (e.g., Accubid, Change Order, Procore or equivalent software.</li>
<li>Demonstrated ability to balance tasks related to multiple construction projects.</li>
<li>Licensing / Red Seal in their specific trade or equivalent experience, an asset</li>
<li>Strong organizational and communication skills.</li>
<li>Good communications skills, both written and verbal</li>
<li>Valid driver’s license</li>
</ul>
Benefits
&nbsp;What Mattina Offers
<ul>
<li>45 years of economic stability</li>
<li>Competitive compensation</li>
<li>Bonus program</li>
<li>Comprehensive benefits</li>
<li>Employer RRSP contributions</li>
<li>Continuing education and training opportunities</li>
<li>Team approach to all work activities</li>
<li>Entrepreneurial, collaborative, friendly environment with a team approach to all work activities </li>
<li>ISO Certified </li>
<li>Fully insured and bonded – committed to health &amp; safety with an exemplary Workplace Safety &amp; Insurance Board record. </li>
</ul>
For consideration, please apply online. As part of our commitment to inclusivity, diversity, equity and accessibility, our goal is a workforce built on respect that reflects the communities we serve. We thank all applicants for their interest but only those selected for an interview will be contacted.&nbsp;
We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.

Project Coordinator - Construction Industry

<h3>Role Overview</h3>
We are seeking a highly organized and strategic Executive Assistant to support our CEO. This role goes beyond traditional administrative duties. You will act as a trusted advisor and operational partner, ensuring the CEO’s time is optimized, priorities are managed, and communication flows seamlessly across stakeholders. This is a high-impact role ideal for someone who thrives in a fast-paced, high-growth environment.
<h3>How you will create impact:</h3>
<ul>
<li> Strategic Partnership:&nbsp;Collaborate closely with the CEO on strategic initiatives, research, and decision-making support</li>
<li> Calendar &amp; Travel Management:&nbsp;Own the CEO’s calendar, prioritize meetings, and coordinate complex travel and logistics</li>
<li> Stakeholder Communication:&nbsp;Serve as the primary liaison between the CEO and internal or external stakeholders, ensuring timely follow-ups and clear communication</li>
<li> Project Oversight:&nbsp;Lead and track special projects, ensuring milestones and deliverables are met</li>
<li> Board &amp; Leadership Support:&nbsp;Prepare materials for board meetings, investor updates, and executive leadership sessions</li>
<li> Confidentiality:&nbsp;Handle sensitive information with discretion and professionalism</li>
<li> Operational Efficiency:&nbsp;Streamline workflows and implement tools to enhance the CEO’s productivity</li>
<li> Event Coordination:&nbsp;Plan and execute executive-level meetings, offsites, and strategic events</li>
</ul>
Requirements
<h3>Essential Qualifications</h3>
<ul>
<li>Experience:</li>
<ul>
<li>Minimum 6 years in a strategic executive support role, preferably in fintech, payments, or a global tech company</li>
</ul>
<li>Education:</li>
<ul>
<li>Bachelor’s degree in business administration, Management, or a related field</li>
</ul>
<li>Skills:</li>
<ul>
<li>Strong business acumen and proactive mindset</li>
<li>Exceptional organizational and multitasking abilities</li>
<li>High emotional intelligence and interpersonal skills</li>
<li>Excellent written and verbal communication</li>
<li>Proficiency in MS Office, Google Workspace, and productivity tools</li>
<li>Ability to adapt quickly in a dynamic, high-growth environment</li>
</ul>
</ul>
<h3>Interview rounds &amp; assessments:</h3>
<ul>
<li>Table for Two:</li>
<ul>
<li>A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.</li>
</ul>
<li>Beyond the Bio:</li>
<ul>
<li>A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.</li>
</ul>
<li>Manager Meetup:</li>
<ul>
<li>A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.</li>
</ul>
<li>Let’s Collab:</li>
<ul>
<li>A cross-functional round that offers insights into other teams and functions and explores how your role aligns with them. (Only if recommended by the Hiring Manager.)</li>
</ul>
<li>Hot Seat:</li>
<ul>
<li>A cultural fit round that includes an overview of the company’s core values and long-term plans.</li>
</ul>
</ul>
Benefits
<h3>Our culture &amp; core values:</h3>
At TerraPay, we don’t just talk about our values—we live by them. Humility, ownership &amp; responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you’re looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be.
With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we’ve got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities.

Manager, Executive Assistant to the CEO

Integrity Urgent Care is seeking a qualified Front Office Medical Receptionist to join our team. As a Front Office Medical Receptionist, you will be the first point of contact for our patients and play a vital role in ensuring that each patient receives the highest quality of care. You will be responsible for providing friendly and efficient service while maintaining a professional demeanor at all times.
<h3>Responsibilities</h3>
<ul>
<li>Greeting and checking in patients accurately and efficiently including collecting co-pays and obtaining registration information.</li>
<li>Protect patients' rights by maintaining confidentiality of personal and financial information.</li>
<li>Coordinating patient flow and managing the patient lobby area.</li>
<li>Answering phone calls, scheduling appointments, and responding to patient inquiries.</li>
<li>Collaborating with healthcare providers to ensure seamless patient care.</li>
<li>Maintaining a clean and organized front-desk environment.</li>
</ul>
Requirements
<ul>
<li>High school diploma or equivalent required.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to multitask in a fast-paced environment.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Knowledge of medical terminology and procedures.</li>
<li>Proficient in Microsoft Office applications and electronic medical record systems.</li>
<li>2+ years of experience in a customer-centric role preferred.</li>
<li>BLS certification preferred.</li>
<li>Familiarity with or ability to understand insurance summary data preferred.</li>
</ul>
Benefits
Integrity Urgent Care offers a great working environment in state-of-the art urgent care facilities with the following perks:
<ul>
<li>Work-life balance with a flexible schedule.</li>
<li>Competitive pay.</li>
<li>Generous PTO.</li>
<li>Health.</li>
<li>Dental.</li>
<li>Vision.</li>
<li>Retirement package with employer match.</li>
<li>Short-term disability + long-term disability options.</li>
<li>Life insurance.</li>
<li>Pay based on years' of experience starting at $13.50/hour</li>
</ul>

Medical Receptionist - Full Time

This dual role combines the strategic execution of software project management with the relationship-building responsibilities of customer success. You’ll lead software implementation projects while ensuring clients are engaged, supported, and achieving value from our products.
<h3>Key Responsibilities:</h3>
Project Management:
<ul>
<li> Lead the end-to-end implementation of software solutions for new clients. </li>
<li> Define project scope, set timelines, manage milestones, and ensure timely delivery. </li>
<li> Coordinate internal teams (Sales, Development, Product, Support) to execute deliverables. </li>
<li> Identify and mitigate project risks, and adapt plans as needed. </li>
<li> Maintain clear project documentation and communication. </li>
</ul>
Customer Success:
<ul>
<li> Serve as the main point of contact post-sale to guide clients through onboarding and adoption. </li>
<li> Build strong relationships with clients to ensure satisfaction and long-term retention. </li>
<li> Conduct regular check-ins and provide strategic guidance to maximize software value. </li>
<li> Gather client feedback to help inform product improvements and enhancements. </li>
<li> Identify upsell opportunities and work with the sales team to grow accounts. </li>
</ul>
<h3>Requirements:</h3>
<ul>
<li> 3+ years of experience in project management, customer success, or account management within the software/SaaS industry. </li>
<li> Excellent communication, relationship-building, and problem-solving skills. </li>
<li> Proven ability to manage multiple projects and client relationships simultaneously. </li>
<li> Strong understanding of software lifecycles and onboarding best practices. </li>
<li> Experience with tools like Jira, Trello, HubSpot, Salesforce, or similar. </li>
<li> Self-starter with excellent organizational skills in a remote work environment. </li>
</ul>
<h3>Preferred Qualifications:</h3>
<ul>
<li> Knowledgeable in Excel and Powerpoint</li>
</ul>
How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to <a href="mailto:patrick.g@globalpacificsupport.com" target="_blank">patrick.g@globalpacificsupport.com</a> with the subject line "Project Manager/ CSS VA&nbsp;Application”. PLEASE ATTACH THE LINK OR SHORT VIDEO INTRODUCTION OF YOURSELF HIGHLIGHTING YOUR EXPERTISE AND EXPERIENCE.

Remote Project Manager / Customer Success Specialist

We have an exciting opportunity for a experienced condo administrator to work in a high rise complex in downtown Toronto. Must have condo experience and a valid limited license from CMRAO.
Requirements
Excellent Customer Service skills
Excellent Communication skills
Experience in condominium high rise administration
Experience in condominium building software
Yardi Experience preferred
Ability to deal with difficult situations 
This position supports a General License manager. 
Benefits
Competitive Salary &amp; Comprehensive Benefits Package, including extended medical and dental benefits.
Paid vacation, personal, and sick leave
We thank all applicants in advance; however, only those candidates chosen for an interview will be contacted. Associa is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code, MRCM will provide accommodations throughout the recruitment and selection process to applicants with disabilities when requested.

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