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Anomaly Squared is growing again and if you’re looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. A² is an innovative customer contact center that offers a launching point for all employees to advance on their career path.
Position Description:
We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time. You would be responsible for qualifying callers for programs, products or services that our clients offer through outbound and inbound calls, including but not limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. We work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must! 
Wage:
$10.00 per hour ($7.25 per hour during training)
Requirements
<ul>
<li>High School Diploma or GED is required</li>
<li>Great Verbal and Written Communication Skills</li>
<li>Working Knowledge of Windows Based Operating Systems including Google Chrome</li>
<li>Can Demonstrate Product Knowledge once Nesting Period is Complete</li>
<li>Ability to Adapt in a Fast-Changing Environment</li>
<li>Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook) that meets these minimum workstation requirements.&nbsp;Processor:&nbsp;Intel Core i5 2.1GHz&nbsp;or better or&nbsp;AMD equivalent (Ryzen 5 or better), Operating System:&nbsp;Windows&nbsp;10&nbsp;(32-bit / 64-bit) or higher,&nbsp;RAM:&nbsp;8GB or more.</li>
<li>Webcam</li>
<li>High speed internet access with&nbsp;download speed of at least 100 and upload speed of at least 10.</li>
<li>Must have a desk/workstation in a quiet workspace</li>
<li>Must be able to attend a full 2-week&nbsp;MANDATORY&nbsp;virtual training Monday-Friday 9am-5pm EST (8am-4pm CST).</li>
</ul>
Benefits
Employment BENEFITS:
Remote work.
Remote training.
For Full-time employees ONLY:
Medical, Dental, Vision, STD, LTD, Life and AD&amp;D after 90-day probationary period if elected.
401(k) after 90-day probationary period if elected.
PTO after 6 months of employment.
 
NOTE: We are accepting online applications only. Unfortunately, there is no time available to handle additional phone call inquiries for the limited number of spaces we have open.
 
Anomaly Squared is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes 💛
What you will do:
<ul>
<li>Provide exceptional customer support via emails, calls and chats</li>
<li>Troubleshoot technical issues and provide step-by-step guidance to customers </li>
<li>Collaborate with other departments to resolve customer inquiries</li>
<li>Escalate complex issues to the appropriate team for resolution</li>
<li>Document customer interactions </li>
<li>Improve customer support processes and procedures</li>
<li>Maintain high level of product knowledge </li>
<li>Stay up to date with the product updates and changes</li>
</ul>
What you need to succeed in this role:
<ul>
<li> Excellent German and English is a must (both spoken and written) </li>
<li>At least 1–2 years of experience in customer support in fast-paced environment</li>
<li>Strong problem-solving and troubleshooting skills </li>
<li>Attention to details</li>
<li>Familiarity with CRM systems and basic technical support</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)</li>
</ul>
Benefits and Perks:
<ul>
<li>Fixed schedule: Monday to Friday, 9 AM–6 PM, Poland time</li>
<li>Opportunity to work fully remotely</li>
<li>Inclusive international environment</li>
<li>Compensation in EUR</li>
<li>Good bonuses for referring friends</li>
<li>Paid intensive training and probation</li>
<li>Work-life balance</li>
<li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
</ul>
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: <a href="http://www.supportyourapp.com/" target="_blank">www.supportyourapp.com</a>
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

(German & English) Technical Support Consultant (Poland, remote)

Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes 💛
What you will do:
<ul>
<li>Provide exceptional customer support via emails, calls and chats</li>
<li>Troubleshoot technical issues and provide step-by-step guidance to customers </li>
<li>Collaborate with other departments to resolve customer inquiries</li>
<li>Escalate complex issues to the appropriate team for resolution</li>
<li>Document customer interactions </li>
<li>Improve customer support processes and procedures</li>
<li>Maintain high level of product knowledge </li>
<li>Stay up to date with the product updates and changes</li>
</ul>
What you need to succeed in this role:
<ul>
<li> Excellent German and English is a must (both spoken and written) </li>
<li>At least 1–2 years of experience in customer support in fast-paced environment</li>
<li>Strong problem-solving and troubleshooting skills </li>
<li>Attention to details</li>
<li>Familiarity with CRM systems and basic technical support</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)</li>
</ul>
Benefits and Perks:
<ul>
<li>Fixed schedule: Monday to Friday, 7 AM–4 PM, Portugal time</li>
<li>Opportunity to work fully remotely</li>
<li>Inclusive international environment</li>
<li>Compensation in EUR</li>
<li>Good bonuses for referring friends</li>
<li>Paid intensive training and probation</li>
<li>Work-life balance</li>
<li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
</ul>
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: <a href="http://www.supportyourapp.com/" target="_blank">www.supportyourapp.com</a>
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

(German & English) Technical Support Consultant (Portugal, remote)

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