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<h3>Job Description</h3>
Job Description
Overview:
Under the general supervision of the Concession Supervisor and the Paddleboat Shift Lead, the Paddleboat Attendant is responsible for the day-to-day Paddleboat Quarry Rentals operation. This includes money handling, assisting patrons, food service, Carillon tours, and providing paddleboat care.
Essential Duties and Responsibilities:
<ol>
<li>Provide an exceptional customer service experience by assisting customers on the phone and in person with all Paddleboat Quarry Rental processes and questions. Respond to all customer comments and inquiries in a timely fashion.</li>
<li>Assist patrons on and off the paddleboats. </li>
<li>Successfully operate POS computer software to assist customers. </li>
<li>Ensures confidential use of customer information, including credit card transactions.</li>
<li>Successfully balance receipts, reconcile transactions, and prepare daily bank deposits. </li>
<li>Monitor inventory of supplies and equipment. Report inventory in need of replacement to Paddleboat Shift Supervisor.</li>
<li>Maintain a safe, clean, and friendly environment for the public and the Clean paddleboats, dock areas, and cafe daily. Clean the Carillon Tower and Visitor Center as needed.</li>
<li>Ensure public safety by monitoring paddleboats and all areas in the direct vicinity.</li>
<li>Guide tours into the Carillon Tower and Visitor Center.</li>
<li>Demonstrate and support District customer service standards.</li>
<li>Perform daily inspections of paddleboats and report all needed repairs to the Paddleboat Shift </li>
</ol>
Other Duties and Responsibilities:
<ul>
<li>Perform general maintenance of paddleboats and dock.</li>
<li>Other duties as assigned.</li>
</ul>
Knowledge, Skills, and Abilities:
<ul>
<li>General knowledge of water safety and emergency procedures.</li>
<li>Ability to address complaints and resolve concerns. </li>
<li>Ability to maintain a high level of readiness and preparedness in handling emergency situations.</li>
<li>Possession of, or ability to obtain, First Aid, CPR, and AED certification within two (2) months of hire.</li>
<li>Possession of, or ability to obtain, Illinois Food Handler's Certification within one (1) month of hire.</li>
</ul>
Special Considerations:
<ul>
<li>Must be at least 16 years old.</li>
<li>Ability to lift, carry, and/or move objects weighing ≤ 30 lbs on a daily basis. Lifting assistance is required when lifting &gt; 30 lbs.</li>
<li>Ability to ascend and descend multiple consecutive flights of stairs, the equivalent of approximately 16 stories.</li>
<li>Prolonged lifting, stooping, bending, twisting, and standing.</li>
<li>Subject to outside environmental conditions.</li>
<li> Subject to modified/flexible work schedules including evenings, weekends, and holidays.</li>
<li>Regular onsite attendance is an essential function of this position.</li>
</ul>
Benefits
<a href="https://npd.sharefile.com/public/share/web-s751fcade1b1746168ccfaafaf8bf98bd" target="_blank">https://npd.sharefile.com/public/share/web-s751fcade1b1746168ccfaafaf8b…</a>
To be considered for this position, interested individuals must complete the online application accessible at <a href="http://www.napervilleparks.org/employment" target="_blank">www.napervilleparks.org/employment</a>. Materials submitted through mail, email, or fax will not be considered

Paddleboat Attendant

<h3>Job Description</h3>
Job Description
ROLE AND RESPONSIBILITIES
The Front Desk Specialist is the first person with whom patients interact offering professional greetings. This person helps patients check in, make payments, and future appointments. They answer phones, scan, check email and faxes, perform a variety of administrative tasks, and ensure the waiting area is clean and welcoming. They also help execute proper records management, following systems and protocols for records updates and storage at the front desk. In our clinic specialties, the Front Desk Specialist must work with patients seen in three “locations”: Jose Barrera, Endormir and Texas Center ASF.
 
Skills Required 
● Data Entry, ability to use an electronic health record 
● Understand medical terminology, ICD-10, CPT codes 
● Excellent verbal and written communication
 ● Proficient in basic software (Word, database experience) 
● Basic understanding of medical billing 
● Phone, internet, typing skills, portal access ability 
● Attention to detail and organizational skills 
● Able to comply with HIPAA, OSHA, other legal regulations, always protect PHI, safeguard medical records, patient confidentiality. 
● Anticipate physician needs, understand patient needs and document well (questionnaires, procedures to be done in clinic, consents, etc) 
● Able to work closely with doctor and get along with clinic and administrative team 
● Understand commercial insurance, Medicare, Tricare – benefit verification and application, eligibility, and authorization 
● Customer Service Driven, Professional Presentation/Etiquette
 Required: 1 plus years front desk experience in ENT, Dermatology, Cosmetic/Plastic Surgery (reception) 2-3 years front desk lead experience (specialist), 3+ years exp front desk and supervisory experience (supervisor)

Front Desk Specialist

<h3>Job Description</h3>
Job Description 
For over 25 years, the Water Grill has sated the palates of seafood lovers in Southern California. Hailed as "the best seafood in Southern California" by the internationally recognized Zagat Guide, Water Grill consistently offers dazzling fish preparations of superior quality and freshness. We are so excited to be bringing Water Grill to Bellevue, Washington for our 7th Water Grill in operation. 
Part Time &amp; Full Time Host / Hostess / Front Desk crewmembers average pay is $600 - $1000 / week.
This is $17 - $19 / hour, plus tipshare. The advertised expected range is an estimate, only, and is based on current take home averages. It is based on schedule flexibility &amp; availability is not guaranteed.
We keep it reel! Premium benefits, an amazing company culture, growth opportunities, and more! Are you hooked yet?
What do we bring to the table?
<ul>
<li>Growth Opportunities</li>
<li>Great training and commitment to promotions from within!</li>
<li>Teamwork / Flexible Hours</li>
<li>Education Reimbursement</li>
<li>Generous Dining Discount</li>
<li>Professionalism</li>
<li>Productive Environment</li>
<li>Strong company culture</li>
<li>Delicious food in a beautiful restaurant!</li>
</ul>
The Front Desk crewmembers set the stage for our guests' experience. They are the first and last impression to all of our guests and ultimately orchestrate the flow of the restaurant. If you are someone who likes to multitask and keep busy by talking with guests, answering questions, and positively impacting the energy of the restaurant, then this is the position for you. 
 Once hired, you will be trained on Open Table to better assist with the guest experience, you will have hands-on training with certified trainers, and you will become an ambassador of our culture. You will contribute in a team service environment and have opportunities to grow with us.
ESSENTIAL QUALIFICATIONS
<ol>
<li>Minimum of 18 years of age to serve alcoholic beverages with food.</li>
<li>High school education.</li>
<li>Current Food Handler’s Card.</li>
<li>Ability to communicate in a satisfactory manner, both verbal and written English.</li>
<li>Ability to compute basic mathematical calculations.</li>
<li>Ability to maintain complete knowledge of the front desk standards</li>
<li>Any previous experience in Guest relations or providing Guest service.</li>
</ol>
ESSENTIAL JOB FUNCTIONS
<ul>
<li>Complete opening duties as assigned.</li>
<li>Answer phone promptly, taking reservations and taking messages – recording all information correctly and legibly.</li>
<li>Seat Guests as reserved or on a walk-in basis, promptly and courteously, accommodating special requests.</li>
<li>Carry all Guest drinks on a tray when showing Guests to their table.</li>
<li>Ensure the transfer of guest checks from bartender and cocktail servers to dining room servers.</li>
<li>Keep accurate account of table status throughout restaurant.</li>
<li>Anticipate Guests' needs, respond promptly and acknowledge all Guests, however busy. </li>
<li>Interact in courteous and professional manner with Guests, management and co-workers.</li>
<li>Monitor and maintain cleanliness, sanitation and organization of and Guest restrooms.</li>
<li>Guide the activities of the assigned assistants to ensure optimum service to Guests.</li>
<li>Complete all closing reports as assigned and leave duty after reporting to manager.</li>
</ul>
Equal Opportunity Employer

Host / Hostess

<h3>Job Description</h3>
Job Description
THE POSITION
Under direction of the Recreation Supervisor II or Recreation Coordinator, the position is responsible for the physical set up and tear down of equipment used for facility classes / events / rentals and for clean-up of the facility. The position also monitors events and facility rentals. The work schedule and hours will vary but this position is primarily weekday hours, with occasional weekend hours. 
EXAMPLE OF DUTIES
The essential functions of the job include, but are not limited to: 
<ul>
<li>Setting up and breaking down rooms (furniture, equipment, etc.) used for classes, meetings, private parties, and other special events. </li>
<li>Cleaning of facilities including the lobby, multipurpose rooms, restrooms, kitchen, offices, reception area, and other areas before, during and after facility use to ensure a clean and orderly appearance. This may include sweeping, mopping, vacuuming, removing trash and recycling, cleaning restrooms, window cleaning, wiping of surfaces, and other related tasks.</li>
<li>Assisting with equipment and furniture needs for events and facility rentals. </li>
<li>Using District software to review facility rentals and classes to understand set up and needs. </li>
<li>Maintaining complete and accurate reports / records.</li>
<li>Opening/closing facility, including unlocking/locking doors, operating alarm system and lights.</li>
<li>Minor building and equipment maintenance and repair.</li>
</ul>
The position may perform other related work as assigned.
EMPLOYMENT STANDARDS
Knowledge, Skills, and Abilities: Requires a minimum of one (1) year of building maintenance or related experience. Basic understanding of building cleaning methods and procedures; knowledge of the materials, supplies and equipment utilized in cleaning activities. Knowledge of safe use of cleaning products and chemicals. Ability to read and understand written instructions, use good judgment in carrying out written or oral instructions. Ability to operate general office equipment and mechanical cleaning devices. 
License / Certification: Graduation from high school or equivalent required. Must possess a valid California driver's license and demonstrate a good driving record. At time of interview, applicant must provide a Motor Vehicle Report (not more than 30 days old) from the Dept. of Motor Vehicles and a copy of diploma or GED certification. 
PHYSICAL ACTIVITY REQUIREMENTS
Position will require standing or walking 90% of the time or more; some to occasional lifting, carrying and pushing or pulling loads to 60 pounds; occasional lifting to 100 pounds; frequent bending, occasional kneeling/squatting, climbing stairs/ladders, crawling, working on rough or uneven terrain, some reaching overhead/stretching and the necessary dexterity for handling and operating equipment. This position may require the operation of some or all of the following equipment: vacuums, waxing machine, shampooing machine, various had tools (drills, saws, etc.), and District vehicles. 
EQUAL OPPORTUNITY EMPLOYER
All aspects of employment and promotion shall comply with the principle of Equal Employment Opportunity.
 Job Posted by ApplicantPro

Part-time Maintenance Worker IV - Activity Center

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
 Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Its time to clean! Replenishing supplies in guest rooms, changing linens, and disinfecting are some of the responsibilities we will be asking of you. If you like to be in a fun and fast-paced environment- we are the place for you. We ask that you make our guests' stay as comfortable and enjoyable as possible, and we would like to make your job environment the same. This position allows you to work solo or with a small group of awesome individuals while still being a part of a bigger team. Responsibilities: 
<ul>
<li>Cleans showers, toilets, and sinks</li>
<li>Replenishes toiletries, soap, lotion, paper products</li>
<li>Clean guest laundry washer/dryer, table, mop floor as needed.</li>
<li>Deliver items to guest rooms as needed such as towels, extra pillows, supplies, and respond to guest requests in a timely and courteous manner.</li>
<li>Deliver items to guest rooms as needed such as towels, extra pillows, supplies, and respond to guest requests in a timely and courteous manner.</li>
<li>Report and deliver lost &amp; found items to the appropriate office/ department.</li>
<li>Work in a team environment and assist and support all members of the team to ensure a great hotel stay experience for the guests.</li>
</ul>
 Qualifications: 
<ul>
<li>Highly organized.</li>
<li>Must be able to work the majority of the shift in a standing position, constantly moving, and able to lift 20 pounds.</li>
<li>Strong Guest Service Skills</li>
<li>Must have attention to detail and be customer service oriented.</li>
<li>Ability to communicate satisfactorily with guests, management, and co-workers.</li>
</ul>
 Benefits/Perks: 
<ul>
<li>Medical, Dental, and Vision insurance options</li>
<li>Paid time off and 401(k) for full-time employees</li>
<li>All employees get discounts on hotels across the country! Get franchise rates at all hotels within the brand plus discounts on other hotels managed by ZMC Hotels</li>
<li>Regular opportunities for bonuses</li>
<li>DailyPay: access to your already earned wages before payday</li>
<li>Upward mobility and opportunities for growth within the company</li>
</ul>

Room Attendant

<h3>Job Description</h3>
Job Description
Sincere Hospitality is actively hiring for a Front Desk Agent
Who we are
Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.
Who you are
Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy making others smile? If you relate to any of these qualities, this could be the fulfilling job you are looking for!
Benefits
We are proud to offer competitive wages and the following benefits for full-time and part-time employees:
<ul>
<li>Vacation and Paid Time Off</li>
<li>Hotel discounts at brand properties</li>
<li>Holiday Pay for worked holidays</li>
<li>Birthday Pay: A full paid day on your birthday!</li>
<li>Referral bonuses</li>
</ul>
Job Summary
2 days a week Saturday and Sunday 7am-3pm with potential to add more days - As a pivotal member of the hotel, the Front Desk Agent is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area. This position reports to the Front Desk Supervisor and General Manager.
Your day-to-day
The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below.
<ol>
<li>Essential Functions
<ul>
<li>Warmly and professionally welcomes all guests and ensure quality check-in and checkout experience.</li>
<li>Handles confidential information, including guest records, with a high degree of integrity.</li>
<li>Answers and routes calls, emails, and in-person inquires as appropriate; takes guest messages with accuracy.</li>
<li>Responsible for cash drawer contents and transactions during shift.</li>
<li>Maintains and updates accurate records using the hotel's systems, such as the PMS system.</li>
<li>Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.</li>
<li>Ensures common areas/entryway/lobby is clean, neat and orderly.</li>
</ul>
</li>
<li>Job Responsibilities
<ul>
<li>Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.</li>
<li>Seek feedback from guests to identify areas for improvement and relay compliments to the team.</li>
<li>Execute check-in/check-out processes with accuracy and efficiency.</li>
<li>Manage reservations, cancellations, and room assignments to optimize occupancy.</li>
<li>Ensures reservation and billing accuracy.</li>
<li>Maintain up-to-date records on hotel systems (e.g., out of order rooms, guest requests).</li>
<li>Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties.</li>
<li>Maintain an organized and tidy front desk area, contributing to an overall positive guest impression.</li>
<li>Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations.</li>
<li>Collaborate with team members to find solutions and prevent recurring problems.</li>
<li>Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies.</li>
<li>Escalate complex issues to the appropriate supervisor or department when necessary.</li>
</ul>
</li>
</ol>
Performance Metrics
Note: This job description also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs. 
Performance will be assessed based on the following:
<ul>
<li>Understanding and timely completion of essential functions &amp; job responsibilities and their impact on the organization.</li>
<li>Goal accomplishment and problem solving by being resourceful and applying your knowledge.</li>
<li>Communicating effectively and fostering positive relationships with all other colleagues.</li>
<li>Attending work on time as scheduled and adhering to attendance policy.</li>
<li>Understanding and following processes and procedures for documentation and communication of important information.</li>
<li>Guest Service Scores regarding Loyalty Recognition, Overall Arrival Experience, and Overall Service.</li>
</ul>
Qualifications
<ul>
<li>High School Diploma or GED</li>
<li>Proficiency in Microsoft Office programs</li>
<li>Must be available to work morning and evening shifts</li>
<li>Must be available to work on weekends &amp; holidays</li>
</ul>
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms.</li>
<li>The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear.</li>
<li>The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.</li>
</ul>
 
Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required.
Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Front Desk Agent

<h3>Job Description</h3>
Job Description
General Manager – All Inn Hotel 
About All Inn Hotel 
The All Inn Hotel is a 54-room independent boutique hotel opening March 2026 on East Colfax in Denver. Revived from the historic Fountain Inn, formerly home to the iconic Rockbar and a mid-century cultural landmark for more than 65 years, All Inn blends restored architectural character with richly layered interiors, a lively social heart, and a strong sense of neighborhood connection. Deeply inspired by the era in which it was originally built, the hotel is designed to be both a destination and a community hub, offering guests an experience that is authentic, vibrant, and rooted in Denver’s cultural history.
Position Overview 
The General Manager (GM) of All Inn is responsible for overseeing the daily hotel operations of the property as well as providing insight and feedback on strategic direction. The GM must be able to guide employees to work as a well-functioning team. Must be a team player and an effective leader, able to set examples and foster a climate of cooperation and efficiency. Plans and supervises the activities of the team to ensure the smooth and profitable running of business. Achieves high guest, employee, home base and owner satisfaction and quality service, while also achieving the hotel's financial goals.
The GM is responsible for demonstrating excellent leadership that inspires others to succeed and promotes an open door of communication. Partners with the Imprint Hospitality team in the development of the hotel’s budget, marketing plan, and objectives. Ultimately, the GM’s goal is to enhance customer loyalty and strengthen the reputation of All Inn and Imprint Hospitality through operations at a high level and create valuable returns for investors.
Duties and Responsibilities: 
<ul>
<li>
Manage the People Resources efforts to attract, retain and motivate the employees; hire, train, schedule, develop, empower, coach and counsel, conduct performance, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
</li>
</ul>
<ul>
<li>
Create an environment where guests are a priority and experience a positive and memorable visit. Ensure all team members are trained and held accountable for exceptional customer service.
</li>
</ul>
<ul>
<li>
Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance, and operating departments. Guest Service Through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees. Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.
</li>
</ul>
<ul>
<li>
Manage all customer feedback online and in person with responses that are appropriate. Ensure root cause of problems are vetted and remedied.
</li>
</ul>
<ul>
<li>
Supervise work at all levels to ensure efficiency, completion and quality standards (front office, room attendants, laundry attendants, maintenance employees, etc.)
</li>
</ul>
<ul>
<li>
Manage payroll and expenses, analyze and interpret financial information and monitor sales, room inventory, market inventory, and profits.
</li>
</ul>
<ul>
<li>
Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to the team.
</li>
</ul>
<ul>
<li>
Monthly review of financial statements in order to correct problems, assure spending is in line, and to plan for future business. Review and approve all expenses in "other expense" categories in all departments. Regularly review all major expenses to ensure that monies are wisely expended.
</li>
</ul>
<ul>
<li>
Evaluate market mix and take action in order to best position the hotel for increased business. Involvement in sales solicitation of key accounts
</li>
</ul>
<ul>
<li>
Audit time punches daily, approve staff timecards, generate pay period summary report and send to finance
</li>
</ul>
<ul>
<li>
Daily Entries of finances and accounting (AR-AP) and send to the finance manager
</li>
</ul>
<ul>
<li>
Audit cash drawers and safes at each property
</li>
</ul>
<ul>
<li>
Audit petty cash make entries into each property petty cash spreadsheets and submit to finance for reimbursement
</li>
</ul>
<ul>
<li>
Recording, making bank deposits and match them to the day end close reports
</li>
</ul>
<ul>
<li>
Partner with leadership to develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
</li>
</ul>
<ul>
<li>
Control and make updates daily to the OTA inventory of both properties within Stay N Touch and match availability on extranets
</li>
</ul>
<ul>
<li>
Mange retail ncluding purchasing, display, inventory control and sales management.
</li>
</ul>
<ul>
<li>
Manage vendor relationships to ensure value purchasing and appropriate supply levels.
</li>
</ul>
<ul>
<li>
Oversee maintenance and capital programs, staff, equipment and preventative maintenance.
</li>
</ul>
<ul>
<li>
Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations, and ensure quality service and customer satisfaction.
</li>
</ul>
<ul>
<li>
Inspect facilities regularly and enforce strict compliance with health and safety standards.
</li>
</ul>
<ul>
<li>
Execute and promote an accident and safety prevention program to minimize liabilities and related expenses.
</li>
</ul>
<ul>
<li>
Submit operations reports weekly and monthly to memorialize the week’s events and notable activities.
</li>
</ul>
<ul>
<li>
Assist as necessary with special projects and coverage of shifts.
</li>
</ul>
<ul>
<li>
Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.
</li>
</ul>
<ul>
<li>
Immediately remedy any unsafe conditions.
</li>
</ul>
Other Responsibilities: 
<ul>
<li>
Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
</li>
</ul>
<ul>
<li>
Other duties as assigned.
</li>
</ul>
You are: 
• Committed to excellence
• Culture driven
• Transparent
• Passionate
• Courageous
• Intentional
• Authentic
• Competitive
• Creative
• Dynamic
• Nimble
• Engaging
• Fun
• Detail Oriented
You can: 
<ul>
<li>
Lift, push, pull and carry up to 50 pounds.
</li>
</ul>
<ul>
<li>
Frequently bend and kneel to perform inspections.
</li>
</ul>
<ul>
<li>
Respond quickly to emergency - 100% mobility required.
</li>
</ul>
<ul>
<li>
Continuously stand and climb stairs approximately 40% of 8 hours.
</li>
</ul>
<ul>
<li>
Visually inspect interior and exterior of hotels
</li>
</ul>
You have: 
<ul>
<li>
3-5 years of leadership experience and moderate knowledge of the hospitality and business management fields.
</li>
</ul>
<ul>
<li>
Ability to multi-task, plan, prioritize, and manage time.
</li>
</ul>
<ul>
<li>
Ability to study, analyze, and interpret complex activities or information in order to improve known practices or develop new approaches.
</li>
</ul>
<ul>
<li>
Ability to make decisions with only general policies and procedures for guidance and keeping the VP of Operations informed.
</li>
</ul>
<ul>
<li>
Highly developed communication skills to frequently negotiate, convince, sell and influence other employees, hotel guests and/or corporate clients.
</li>
</ul>
<ul>
<li>
Excellent speech and written skills in order to communicate with owners, guests, and employees.
</li>
</ul>
<ul>
<li>
Excellent literacy skills necessary for reports, policies, and procedures.
</li>
</ul>
Note – this job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position.

Hotel General Manager

<h3>Job Description</h3>
Job DescriptionNow Hiring: Front Desk Associate | Join Our Resort Team! 
Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we’d love to meet you!
We’re currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our guests, you’ll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.
What You'll Do:
<ul>
<li>
Greet every guest with a smile and provide outstanding customer service from check-in to check-out
</li>
<li>
Answer guest inquiries and resolve issues quickly and professionally
</li>
<li>
Manage room assignments, reservations, and billing with accuracy
</li>
<li>
Process payments and handle cash transactions confidently
</li>
<li>
Review reservations and prepare for daily arrivals
</li>
<li>
Maintain front desk procedures, including key control and registration audits
</li>
<li>
Ensure confidentiality and security protocols are followed
</li>
<li>
Collaborate with the team to keep operations running smoothly
</li>
<li>
Take initiative and support various tasks as needed
</li>
</ul>
What We’re Looking For:
<ul>
<li>
A friendly, dependable, and customer-focused personality
</li>
<li>
Strong communication and multitasking skills
</li>
<li>
Basic math skills and comfort handling payments
</li>
<li>
Ability to stay organized in a busy environment
</li>
<li>
Tech-savvy with a willingness to learn new systems
</li>
<li>
Detail-oriented and trustworthy with guest information
</li>
<li>
Previous hospitality or customer service experience is a plus
</li>
<li>
Flexibility to work weekends and holidays as needed
</li>
</ul>
Why Join Us?
<ul>
<li>
Work in a welcoming, team-oriented resort environment
</li>
<li>
Opportunities to grow within hospitality and resort operations
</li>
<li>
Be part of creating memorable experiences for our guests every day
</li>
</ul>
Ready to bring your positive energy and customer service skills to our team? Apply today and start your next adventure with us!

Front Desk Associate - Swing Shift

<h3>Job Description</h3>
Job DescriptionNow Hiring: Front Desk Associate | Join Our Resort Team! 
Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we’d love to meet you!
Vacation Village in the Berkshires is currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our guests, you’ll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.
What You'll Do:
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Greet every guest with a smile and provide outstanding customer service from check-in to check-out
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Answer guest inquiries and resolve issues quickly and professionally
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Manage room assignments, reservations, and billing with accuracy
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Process payments and handle cash transactions confidently
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Review reservations and prepare for daily arrivals
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Maintain front desk procedures, including key control and registration audits
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Ensure confidentiality and security protocols are followed
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Collaborate with the team to keep operations running smoothly
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Take initiative and support various tasks as needed
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What We’re Looking For:
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A friendly, dependable, and customer-focused personality
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Strong communication and multitasking skills
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Basic math skills and comfort handling payments
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Ability to stay organized in a busy environment
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Tech-savvy with a willingness to learn new systems
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Detail-oriented and trustworthy with guest information
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Previous hospitality or customer service experience is a plus
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Flexibility to work weekends and holidays as needed
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Why Join Us?
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Work in a welcoming, team-oriented resort environment
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Opportunities to grow within hospitality and resort operations
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Be part of creating memorable experiences for our guests every day
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Ready to bring your positive energy and customer service skills to our team? Apply today and start your next adventure with us!

Front Desk Associate - Vacation Village/Berkshires

<h3>Job Description</h3>
Job DescriptionJOB OVERVIEW Check guests in and out of rooms, direct calls, answer all guests’ questions and concerns in a remarkably effervescent manner. You must be personable and have outstanding interpersonal communication skills. 
DUTIES AND RESPONSIBILITIES
<ul>
<li>Communicates clearly and effectively.</li>
<li>Responds calmly and efficiently in stressful situations.</li>
<li>Has ability to remember names and faces in order to make guests feel particularly welcome.</li>
<li>Possesses excellent phone etiquette.</li>
<li>Resolve customer complaints and problems calmly and effectively</li>
<li>Describes details of services and amenities to visitors.</li>
<li>Collect payment for room charges and other fees</li>
<li>Be informed and up-to-date on all types of room accommodation and availability</li>
<li>Inform guests of hotel amenities and offerings</li>
<li>Verify customers’ credit and establish how the customer will pay for the accommodation.</li>
<li>Run high balance report along with all other necessary reports. </li>
<li>Keep an inventory of rooms reservations</li>
<li>Check group resume board and familiarize yourself with any incoming groups. </li>
<li>Run in house batch </li>
<li>Check trace report and share pertinent info with team and shift supervisors. </li>
<li>Prepare and monitor Digital check ins and digital keys. </li>
<li>Clear up due out report </li>
<li>Follow break schedule accordingly and be aware of avoiding meal penalties. </li>
<li>Regularly tidy up and restock as needed throughout shift. </li>
</ul>
 
QUALIFICATIONS and REQUIREMENTS
High School diploma or equivalent. Excellent communications skills, strong knowledge of the Los Angeles area and the desire to help and assist others. Background in Front Desk, Customer Service, and /or Hospitality is preferred. 
This job requires ability to perform the following:
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<li>Frequently standing up behind the desk and front office areas </li>
<li>Carrying or lifting items weighing up to 15 pounds </li>
<li>Handling objects, products and computer equipment </li>
<li>Use a keyboard to operate various property management and reservations systems, etc. </li>
</ul>
Essential:
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<li>Communication skills are utilized a significant amount of time when interacting with guests and employees.</li>
<li>Reading and writing abilities are utilized daily. Basic math skills are used very frequently. </li>
<li>Problem solving and resolution skills are a huge plus.</li>
<li>Must be available to work all shifts ie, days, nights, weekends, and holidays.</li>
<li>Some previous cash handling background preferred</li>
</ul>
 
STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
 
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

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