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<h3>Job Description</h3>
Job Description
Overview
Do you enjoy making a difference in people’s lives? 
If so, take an ACTIVE step forward in your career and join our Activities Department! 
 
Responsibilities
<ul>
<li>Assist in the activities to meet the social, emotional, physical and other therapeutic needs of residents </li>
<li>Assist in the initiation and promotion of activities both within the facility and outside the facility. </li>
<li>Provide in room activities for residents who are unable to attend daily events. </li>
<li>Assist in the creation of an ongoing calendar of activities. </li>
<li>Consistently meet State Standards for activity scheduling and documentation </li>
<li>Solicit the involvement of the community when planning facility activities and events. </li>
</ul>
 
Qualifications
<ul>
<li>Previous Activities/Healthcare Experience preferred, but not required. </li>
<li>CNA Preferred, but not required. </li>
<li>Skilled at working with individuals who have cognitive, physical or sensory disabilities. </li>
</ul>

Activities Staff

<h3>Job Description</h3>
Job DescriptionKana Hotel Group's&nbsp;mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.&nbsp;From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company.&nbsp;As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.&nbsp;Kana Hotel Group is proud to offer the following benefits:&nbsp;
<ul>
<li>Medical&nbsp;</li>
<li>Vision&nbsp;</li>
<li>Dental</li>
<li>401K&nbsp;</li>
<li>Immediate Pay- earned wage access!</li>
<li>Vacation time</li>
<li>Sick time</li>
<li>Holiday pay&nbsp;</li>
<li>Bonus opportunities</li>
<li>Brand-specific employee discounts</li>
<li>Long term/short term disability</li>
<li>Life insurance</li>
</ul>
&nbsp;Primary Responsibilities&nbsp;• Greet guests and perform check-in/out procedures&nbsp;• Follow all cash and credit card procedures required by hotel and brand standard• Check house count to determine the rooms available for the day&nbsp;• Review credit limit exception report &amp; gets additional approval if necessary• Check expected departures for today &amp; clears checkouts or extends stays after check out time• Update housekeeping room status when received from housekeeping&nbsp;• Balance departments from daily activity report at the end of shift&nbsp;• Performs cashier shift change when cash is in balance&nbsp;• Explain any of the hotel’s promotional items to each guest checking in &amp; gives them to any guest&nbsp; who requests them&nbsp;• Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to&nbsp; guests during lags in phone or in-person conversations&nbsp;• Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest&nbsp; demand cannot be met&nbsp;• Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form&nbsp;• Ability and flexibility to work various shifts including evenings, weekends, and holidays&nbsp;Education/Experience&nbsp;• High School diploma or GED preferred&nbsp;• One year hospitality experience required&nbsp;• Customer service experience required&nbsp;• Experience handling cash and credit card procedures&nbsp;• Attention to detail&nbsp;• Knowledge of the hotel layout, all amenities offered, and all procedures &amp; organization.• Knowledge of local geographic area knowledge, area businesses &amp; services, major&nbsp; highway/street information, and community events &amp; attractions.&nbsp;Our company provides equal employment opportunities to all employees and applicants for &nbsp;employment and prohibits discrimination and harassment of any type without regard to race, color,&nbsp; religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This&nbsp; policy applies to all terms and conditions of employment, including recruiting, hiring, placement, &nbsp;promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Guest Service Representative

<h3>Job Description</h3>
Job Description
GUEST EXPERIENCE HOST- TOUR GUIDE $18.65/hour
Four Roses Distillery, Lawrenceburg KY 
Enjoy meeting new people, building relationships, and working with a fun team of dedicated members? We invite you to join our diverse Team of passionate bourbon enthusiasts as we share the story of Four Roses with new friends from around the globe! Nestled quietly alongside the Salt River in Lawrenceburg, Kentucky sits a beautiful, historic distillery featuring a Spanish Mission style architecture. Our story began in 1888, and the passion poured into building our brand still drives us today.
Four Roses Distillery, LLC is seeking enthusiastic, energetic, and positive individuals to join our growing Team! Our Guest Experience Hosts lead groups on a journey through our distillation process around the distillery and grounds and on to explore our ten unique recipes and mash bills, as we guide through tastings of our award-winning bourbons. Help our guests browse through our retail shop or prepare delicious cocktails in Bar 1888. 
At Four Roses Visitor Centers, our top priority is to create a memorable, mellow visit, where every guest is a VIP. A top growing brand, we take pride in producing the highest quality bourbon and mirroring that in our visitor experience, where every detail counts. 
The ideal candidate for this role:
<ul>
<li>Can comfortably speak in front of groups of 25</li>
<li>Is committed to delivering best- in- class guest service</li>
<li>Loves working in a fun, high-energy environment</li>
<li>Has open availability, including weekends</li>
<li>Appreciates meeting people from all walks of life</li>
<li>Strong communication skills </li>
<li>Passion for storytelling</li>
<li>Personable and outgoing /enthusiastic </li>
</ul>
You can expect daily:
<ul>
<li>Host 3-4 experiences for guests</li>
<li>Assist with set up for tastings and tours</li>
<li>Help customers make retail purchases</li>
<li>Check in guests and assist with reservations</li>
<li>Provide support for inventory management</li>
<li>Chat with guests to educate on our brand, our experience and the area</li>
<li>Learn to craft cocktails </li>
<li>You’ll get your steps in!</li>
<li>No two days are the same!</li>
</ul>
THRIVE IN OUR COMMUITY
As a member of the Four Roses Team, you'll become part of a proud legacy driven by a passion for innovation that's made us one of America's best-selling and fastest-growing Bourbon brands.
 
Four Roses is built and centered around mutual respect and collaboration; employees from across the organization are encouraged to work together to achieve success. We strive to maintain an environment that nurtures personal growth, responsibility, and esteem within the company and community.
 
ROBUST BENEFITS
Four Roses' offers a competitive benefits package paired with a culture that strongly emphasizes a work-life balance. We promote diversity and inclusion and believe in investing in our teams’ future success by offering continued education and professional development opportunities for eligible positions.
Health Insurance with a subsidized deductible
Dental Insurance
Vision Insurance
401(k) retirement plan with an employer discretionary contribution
Life insurance
Paid Time Off including Vacation, PTO, and Holidays
Short- &amp; Long-Term Disability
Additional perks including ride share reimbursement options, yearly bourbon allotment and more!
 
EQUAL OPPORTUNITIES
Four Roses is committed to the principles of equal employment. We provide and maintain a work environment free from harassment and discrimination. We consider qualified applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other legally protected status.
 
 
 Monday, Wednesday - Saturday 8:15am - 4:30pm EST Sunday 11:15am - 4:30pm EST Closed Monday and Tuesday Open Availability is required.

Distillery Tour Guide

<h3>Job Description</h3>
Job DescriptionJob Title: Kids Club Attendant Reports to: Kids Club Coordinator &amp; Club Manager Expected RESULTS (IN SUPPORT of OUR INTENTIONAL CULTURE): 
<ol>
<li>Purpose: Staff is Family and together, we help people take charge of their health!</li>
</ol>
<ul>
<li>I operate 100% of the time with our Purpose serving as the foundation for the decisions and actions I choose.</li>
<li>I assist and supervise children in the Kids Club while providing exemplary customer service to the parents and other staff.</li>
</ul>
 
<ol>
<li>Values: I use the following as the standards and principles of my behavior in order to fulfill our Purpose and execute our Mission.</li>
</ol>
<ul>
<li>MMFI: Make Me Feel Important</li>
<li>Lead by Example</li>
<li>Exercise</li>
<li>Staff is Family</li>
<li>Invest in Our: Members, Clubs, Team</li>
</ul>
 
<ol>
<li>Awareness and Communication Tools</li>
</ol>
<ul>
<li>I use Safe Space in support of effective communication and support the Team with consistent use of the tool.</li>
<li>My communication and that of my Team is clear, data based and without drama, using Safe Space in support of the Purpose and Values. I, and my Team, communicate clearly, openly, and with consistency. I am, we are, respectful and honest.</li>
</ul>
 
<ol>
<li>GHC Brand Absolutes</li>
</ol>
<ul>
<li>I Pride Walk into, out of, and around the club 100% of the time.</li>
<li>I engage members and the Team with a 5 Step greeting 100% of the time.</li>
<li>I escort members and Team to their desired location instead of pointing 100% of the time.</li>
<li>I actively guard against the rule of 3 100% of the time.</li>
<li>I am in the habit of building others up; I seek the Magic 100% of the time.</li>
</ul>
Specific Duties and Responsibilities: 
<ol>
<li>I am responsible for providing developmentally appropriate engagement and supervision for children of various ages.</li>
<li>I demonstrate flexibility and a willingness to assist as needed.</li>
<li>I monitor and take ownership of my schedule; I work assigned shifts or secure coverage when needed.</li>
<li>I am committed to supporting an intentional Team culture and operate in line with company and department purpose and values 100% of the time.</li>
<li>I establish and participate in fun, high-energy, and age appropriate activities for all children in my designated area.</li>
<li>I am skilled with child appropriate attention grabbers. I recognize the times to use them and initiate appropriate activities to follow.</li>
<li>I establish a safe environment and appropriately tend to the needs of infants and children of various ages including toileting, changing of diapers, and providing snacks.</li>
<li>I perform Zone Management functions and am accountable for ensuring my Zone is Brand (safe, clean, sanitized, organized, and fun) at all times.</li>
<li>I provide laundry service, to include washing, drying, and folding of towels supplied for member use*</li>
<li>I own and adhere to all child check-in and check-out procedures, taking seriously the responsibility of caring for another persons child.</li>
<li>I own and follow procedures to ensure necessary payment is collected from club members and guests.</li>
<li>I am competent in regards to all Youth Programing and seek clarity when needed. I actively promote all youth happenings and programs at my location and support families in finding the right programing fit.</li>
<li>I support with the execution of monthly Parents Night Out Events; at minimum, I must provide open availability to work these events every other month.</li>
<li>I attend Team meetings and ongoing trainings to support my professional growth and increased contribution to the Team.</li>
<li>I work in conjunction with the Kids Club Coordinator to move our Team A+.</li>
<li>I work to develop strong relationships with members and Team members, and commit to creating an On-Brand, enjoyable and inviting atmosphere for children, members, and the Team within my department.</li>
</ol>
PHYSICAL and MENTAL REQUIREMENTS: 
<ol>
<li>This position is compensated hourly and is part-time.</li>
</ol>
<ul>
<li>A Kids Club Attendant may instruct classes or otherwise work in a different department at Genesis Health Clubs provided:</li>
</ul>
<ol>
<li>100% of performance expectations are, and continue to be, met for the Kids Club Team member.</li>
<li>The work performed in the department other than Kids Club takes place outside of regularly scheduled hours for the Kids Club Attendant.</li>
<li>Approval to work in a department other than Kids Club has been received from the Kids Club Coordinator as well as the appropriate Department Manager.</li>
<li>This position requires a person be physically fit and mentally alert. There may be a need for standing, walking, sitting, lifting, kneeling, reaching, handling, thinking, reasoning, and calculating - some of it constant.</li>
<li>This position has an inherent amount of physical and mental stress. All candidates must be prepared for and capable of adapting to such conditions.</li>
<li>The ability to efficiently run Excel, Word, Outlook, and other software packages used by the Company is a requirement for this position.</li>
<li>A positive attitude and professional behavior are expected and displayed consistently in all dealings with members and fellow Team members. This person is expected to be a role model on a daily basis as a living example of the Purpose, Mission, and Values of the Company.</li>
</ol>
ENVIRONMENTAL CONDITIONS: 
<ol>
<li>The work is primarily indoors, but dependent on conditions, work outdoors may occasionally be required.</li>
<li>Genesis Health Clubs strives to maintain a safe, healthy, and pleasant working environment, but the Team member is expected to notify his/her direct report immediately to repair any potentially defect condition or situation.</li>
</ol>
QUALIFICATION REQUIREMENTS: 
<ol>
<li>First Aid, BPT, and CPR infant/child/adult certified.</li>
<li>A strong understanding of child needs and development (1+ years related experience)</li>
<li>Healthy and physically fit.</li>
<li>Literate in English and basic math.</li>
<li>Highly motivated and enthusiastic with excellent communication and interpersonal skills.</li>
<li>A strong understanding of Customer Service.</li>
<li>Effective organizational skills.</li>
<li>Available to work days, evenings, and weekends.</li>
<li>Responsible for securing reliable transportation to and from work.</li>
</ol>
Additional Conditions of employment: Completion of the following items within 60 days of hire 
<ul>
<li>New Team Member Orientation</li>
<li>Kids Club Training Checklist</li>
<li>Genesis 101: Team Culture Training</li>
<li>FA/CPR/BPT if needed</li>
</ul>
Benefits: -Flexible schedule -Complimentary membership -Discounted programs/ including 25% off all youth programs (swim, tennis, camps, etc.)

Kids Club Attendant

<h3>Job Description</h3>
Job Description
 
What Makes a McKibbon Front Desk Agent?&nbsp;
The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people.
 
You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles.
 
A Day in the Life:&nbsp;
<ul>
<li>Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.&nbsp;</li>
<li>Maintain positive guest relations at all times.&nbsp;</li>
<li>Resolve guest complaints and ensure guest satisfaction.&nbsp;</li>
<li>Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.&nbsp;</li>
<li>Process all guest check-ins and verify registration information with the guest.&nbsp;</li>
<li>Handle overbooked or 'walked' guests.&nbsp;</li>
<li>Accept and record wake-up call requests.&nbsp;</li>
<li>Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).&nbsp;</li>
<li>Resolve discrepancies on the room status report with housekeeping.&nbsp;</li>
<li>You will train with and learn Food and Beverage operations to fill in as needed.&nbsp;</li>
</ul>
 
Shifts may vary by hotel: 
<ul>
<li>Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm</li>
<li>Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm</li>
</ul>
Requirements:&nbsp;
<ul>
<li>Previous experience working as a front desk agent or in a similar role.&nbsp;</li>
<li>A high school diploma or equivalent vocational training certificate.</li>
<li>Experience working at a hotel establishment (highly desired).&nbsp;</li>
<li>Proficiency with computers.&nbsp;</li>
<li>Basic math skills.</li>
<li>Ability to provide excellent customer service and maintain a professional demeanor at all times.</li>
<li>Ability to input and access information in the property management system and/or points-of-sale system.</li>
<li>Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.</li>
<li>Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.</li>
<li>Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.</li>
<li>Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests</li>
</ul>
Ideal Skills &amp; Qualities:&nbsp;
<ul>
<li>Great verbal and written communication skills.</li>
<li>The ability to create a fun and supportive working environment.</li>
</ul>
 
Perks &amp; Benefits Beyond the Basics:&nbsp;
 
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:&nbsp;
Full Time Associates:&nbsp;&nbsp;
<ul>
<li>Comprehensive benefits package including medical, dental, and vision &nbsp;</li>
<li>Life insurance&nbsp;</li>
<li>Pet Insurance</li>
<li>Short and long-term disability&nbsp;</li>
<li>Paid time off and holidays&nbsp;</li>
<li>Tuition assistance&nbsp;</li>
</ul>
Financial &amp; Occupational Wellness: All Associates&nbsp;
<ul>
<li>Competitive Compensation with incentives&nbsp;(incentives vary by position)</li>
<li>401K Savings Plan with 50% matching funds </li>
<li>Associate referral program&nbsp;</li>
<li>Brand and company training classes, workshops and conferences for career growth and development (varies by position)</li>
</ul>
 
Personal Wellness:&nbsp;All Associates
<ul>
<li>Fundraising matching funds program&nbsp;</li>
<li>Team volunteer opportunities&nbsp;</li>
<li>24/7 chaplain services&nbsp;</li>
<li>Exclusive hotel rate discounts&nbsp;</li>
</ul>
 
Any state specific holiday, vacation or benefit requirements will apply.
 
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Hotel Front Desk Agent

<h3>Job Description</h3>
Job Description
Job Title: Customer Concierge 
Department: Deposit Operations 
Reports To: Retail Banking Supervisor
Status: Non-Exempt
Salary: $16.00 - $21.28 per hour
 
Who We Are
At Timberline Bank, our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative, and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth. The driving force behind our dedication to providing a "Better, Faster, Easier. -Always." experience is the Timberline Team. From the moment you enter the building, we greet you as a person, not an account number-our belief in the value of exceeding customers' high expectations is what makes Timberline Bank a bank here for our community. Our commitment has been and always will be to provide high-quality personalized customer service. With the Timberline personal touch, the level of customer support is unparalleled. We want to support you and your financial well-being, whether through your personal or commercial needs. Each customer contributes to the success of our small business. TO US, IT IS PERSONAL. 
What We Value
At Timberline Bank, the core of our culture is in the following values. We believe heavily in fulfilling each one of these to the highest degree. Our culture is the foundation of who we are as a team, and as a business. 
1. Exceeding Customers’ High Expectations 
2. Empowering a Dedicated Team 
3. Having Fun While Winning 
4. Passionate About our Communities 
5. Value Added Resource for our Customers (Trusted Advisor) 
Position Summary 
The Customer Concierge I is a customer-facing, fast-paced role focused on providing excellent coffee service and maintaining a welcoming lobby environment. The position involves barista-style coffee preparation, handling customer interactions, and supporting the front desk. This role requires a mix of hands-on responsibilities, including setting up and closing the coffee bar, restocking supplies, and ensuring the lobby is ready for customers. The position is full-time, Monday - Friday from 8:00 am - 5:00 pm. 
Essential Duties and Responsibilities
Coffee Bar Operations &amp; Customer Service
<ul>
<li>Open and close the coffee bar daily, ensuring it is stocked with coffee, milk, and supplies, and ready for customers. </li>
<li>Prepare and serve coffee to customers and visitors while maintaining a professional, efficient, and friendly demeanor. </li>
<li>Monitor and restock coffee bar supplies throughout the day, including milk, coffee grounds, and cups/lids. </li>
<li>Maintain cleanliness and organization of the coffee bar area, ensuring it’s always presentable and functional. </li>
<li>Refill water stations in the lobby and meeting rooms, ensuring all areas are well-maintained and ready for use. </li>
<li>Collaborate with the team to provide excellent customer service and create a welcoming atmosphere</li>
</ul>
Front Desk &amp; Lobby Operations
<ul>
<li>Greet customers and visitors promptly and courteously, ensuring a positive first impression. </li>
<li>Bilingual team members play will help create a seamless experience for Spanish-speaking customers by providing translation support within the branch, as well as cross-functional translation assistance to departments such as the Teller line, New Accounts, and Lending as needed.</li>
<li>Open the front doors at 9:00 AM and ensure the lobby is tidy, including restocking the kids’ corner and removing any trash or clutter.</li>
<li>Manage the lobby merchandise, restocking items as needed and keeping the area clean and organized. </li>
<li>Accept legal documents and signed deliveries, recording necessary information and forwarding to appropriate departments. </li>
<li>Provide bank tours for customers as needed, maintaining professionalism without disrupting other duties. </li>
<li>Prepare the lobby for Monday morning meetings, ensuring the space is clean, organized, and ready for staff and/or monthly non-profit host. </li>
</ul>
Administrative &amp; Operational Support
<ul>
<li>Manage and organize the 1st Floor storage closet, ensuring supplies are well-stocked and accessible for all departments. </li>
<li>Track coffee bar inventory ensuring timely deliveries and proper stock levels. </li>
<li>Assist with planning and executing employee events, including backup for the administrative assistant role. </li>
<li>Other duties as assigned.</li>
</ul>
Physical Requirements &amp; Job Expectations
<ul>
<li>Spanish-speaking candidates will be given priority consideration.</li>
<li>Fast-paced, hands-on role requiring the ability to stand, walk, and move quickly between locations within the branch. Ability to lift and carry heavy items, including containers weighing up to 30 pounds (e.g., gallon-sized milk containers and coffee supplies).</li>
<li>Ability to work efficiently under pressure, particularly during busy periods when managing both customer service and operational tasks.</li>
<li>Exceptional customer service skills, with a focus on delivering a positive experience for all customers.</li>
<li>High School Diploma or equivalent.</li>
<li>Proficiency with office equipment and software (e.g., Microsoft Office Suite).</li>
</ul>
**Pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, the salary range above represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Incentives based on Timberline Team goals may also be offered. In addition, Timberline Bank provides a variety of benefits to full time employees, including health insurance coverage, vision insurance, dental insurance, life and disability coverage, 401K plan, paid holidays and paid time off.
Equal Employer Opportunity Statement 
Timberline Bank prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested. OUR COMPANY ADHERES TO A POLICY OF EMPLOYMENT-AT-WILL, WHICH ALLOWS EITHER PARTY TO TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.

Customer Concierge

<h3>Job Description</h3>
Job Description
the ideal candidate is likely to have worked in a customer service environment before be punctual and reliable be able to demonstrate and be someone who has a reputation for delivering great service and being a pleasure to work with

Front Desk Receptionist

<h3>Job Description</h3>
Job Description
Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.
Duties include:
<ul>
<li>Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys</li>
<li>Also follows brand standards for checking in elite members</li>
<li>Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill</li>
<li>Handles incoming guest phone reservations</li>
<li>
Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
</li>
<li>Handles all guest complaints or problems to exceed the guest expectations</li>
<li>Handles all guest service requests, makes changes as necessary</li>
<li>Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages</li>
<li>Keeps records of room availability and guest’s accounts. Operates front desk software</li>
<li>Maintains a balanced cash/billing drawer</li>
<li>Maintains and takes responsibility for all cash and credit card transactions during working hours</li>
<li>Completes any necessary accounts receivable and direct billing tasks</li>
<li>Follows brand standards when processing guests’ stays based on brand point system</li>
<li>Welcome guests and respond to requests in a prompt and professional manner</li>
<li>
Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
</li>
<li>Uses suggested selling techniques to sell rooms and to promote other services of the hotel</li>
<li>Coordinates room status updates with housekeeping department</li>
<li>Knows how to use office equipment</li>
<li>Knows all safety and emergency procedures</li>
<li>Maintains awareness of all rates</li>
<li>
Communicates with the previous and following shifts
</li>
<li>Print arrival list from booking.com and Expedia and other third party sites and ensure all reservations are on Opera</li>
<li>Ensures compliance with energy conservation and job safety requirements</li>
<li>Proactively maintain assigned areas and equipment</li>
<li>Ensure efficient completion of daily assignments in a timely manner</li>
<li>Report all safety concerns to management</li>
<li>Attend and participate in all mandatory trainings and meetings</li>
<li>Flexible with schedule and assignments</li>
<li>Maintain effective performance under pressure</li>
<li>
May perform similar duties as requested by supervisor
</li>
</ul>
Requirements:
<ul>
<li>Excellent customer service skills</li>
<li>Ability to work independently and with others</li>
<li>Good communication skills</li>
<li>Ability to give and follow verbal and written instructions</li>
<li>Attention to detail</li>
<li>Ability to multi task</li>
<li>
Displays good initiative
</li>
</ul>
 #hc193711

FRONT DESK CLERK

<h3>Job Description</h3>
Job Description
Position Summary
The room attendant works under the direction of the Executive Housekeeper and the Assistant General Manager or General Manager. His or her responsibilities include following a daily schedule, performing proper cleaning of each guestroom, performing responsibilities outside the guestrooms, guest service &amp; satisfaction, &amp; individual effectiveness.
Primary Responsibilities
• Load carts with all necessary supplies • Turns off all electricity (heating or cooling set to fan or cool setting ) • Strips all beds in checked-out rooms &amp; drops all dirty linens to the laundry Turns off all lights, strips beds, &amp; drops all dirty linens to the laundry on all new checked-out rooms immediately • Cleans the cart &amp; ensures that all bottles are correctly labeled; paces himself/herself so that rooms are being cleaned in accordance with company time constraints • Make beds properly • Vacuums &amp; sweeps carpets &amp; floors • Mop floors • Dust, brush, polish, &amp; vacuum furniture • Dust &amp; clean room decorations, appliances, &amp; structural surfaces (i.e. wall fixtures, window sills, vents, etc.) • Clean showers, tubs, sinks, and bathroom items; removes used guest amenities &amp; supplies • Inspect rooms for safety hazards &amp; for the operating conditions of equipment • Check for damaged linens • Report lost &amp; found articles, maintenance problems, or special room problems (i.e. pets in the room) to a supervisor • Prepare rooms for guest arrivals &amp; responds to special guest requests (i.e. delivering newspapers or cleaning a spill) • Maintain cleanliness of storage rooms &amp; stocks cart • Remove &amp; empties linens from housekeeping cart into laundry cart &amp; sends to laundry • Record room status on work assignment sheets • Other duties as assigned
Education/Experience
• High school diploma or GED preferred • Previous hotel housekeeping experience preferred • Attention to detail • Previous customer service experience preferred
Physical Requirements
• Walking and standing for long periods of time (approximately 5 - 6 hour shifts) • Pushing a vacuum cleaner • Bending, Stooping, Kneeling • Lift mattresses and arrange furniture • Loading and unloading supply cart
 #hc193538

Room Attendant

<h3>Job Description</h3>
Job DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$16 hourly
Responsibilities:
<ul>
<li>Work with the housekeeping staff to ensure rooms are ready for new guests</li>
<li>Bookkeeping: keep accurate records of all hotel guest account information </li>
<li>Mitigate customer complaints as needed</li>
<li>Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests</li>
<li>Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information</li>
</ul>
Qualifications:
<ul>
<li>Has experience answering telephone calls and troubleshooting stressful situations</li>
<li>1+ year of hotel industry experience or related job preferred </li>
<li>Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills</li>
<li>Has previous experience or working knowledge of Microsoft Office and reservation management systems</li>
<li>Must have graduated high school, received a GED or equivalent</li>
</ul>
About Company 
Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners

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