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<h3>Job Description</h3>
Job DescriptionDescription:
 
JOB DESCRIPTION SUMMARY:
As Front Desk Receptionist with Elite DNA Therapy, your primary responsibility is the daily supervision of the receptionist’s staff. To ensure all team members are greeting incoming patients and visitors, relaying incoming telephone calls, and performing various clerical duties in a professional manner.
Requirements:
JOB REQUIREMENTS:
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO: 
- Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
- Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
- Answer all incoming calls and route them to the appropriate staff.
- Register all patients per registration protocols and collect all documentation.
- Generate required documents for each patient and ensure all documents are completed in full.
- Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
- Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
- Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
- Work closely with Provider and Medical Assistant staff to assure smooth patient flow and cut down on waiting time.
- Call and remind patient of his/her appointment.
- Follow up on “no show” patients on a daily basis.
- Communicate patient’s problem/complaint to the clinic manager or his/her designee.
- Strong sensory skills, such as visual acuity, good hearing, and dexterity.
- Ability to stand and sit for periods of time and to move constantly throughout the workday.
- Work closely with Clinic Managers and refer them to patients who did not keep their appointment for follow-up, per policies and procedures.
- Good speaking and listening skills.
- Knowledge of computers and Microsoft office.
- Understanding of community based organizations.
- Promotes and believes in Elite DNA's mission statement.
- Bilingual Preferred: Fluent in Spanish.
OTHER REQUIREMENTS:
- Friendly personality with the desire to work with the public.
- Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
- Ability to handle multi-functions.
- Ability to work in a fast-paced office environment.
- Ability to push, pull, lift, move, and/or carry up to 15 lbs.
- Ability to perform focused work with close attention to detail.
- Ability to operate office equipment, including computers, copiers, fax machines, phones plus, the ability to type at least 35 wpm.
- Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
- Ability to relate to patients, through familiarity with medical terminology and triage procedure.
- Ability to relate to the public regardless of ethnic, religious and economic status.
- Ability to communicate with people and understand their problems.
- Must believe in health care with dignity for all.
EDUCATION AND EXPERIENCE REQUIRED:
- High school graduate/GED.
- Formal training from a vocational school in lieu of the above.
- One year of medical experience from a similar setting.
PHYSICAL DEMANDS:
The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Front Desk Receptionist

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Education &amp; Experience
<ul>
<li>High School diploma or equivalent required; College course work in related field helpful.</li>
<li>Experience in a hotel or a related field preferred.</li>
<li>Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.</li>
<li>Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high-pressure situations.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li>Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
<li>Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing</li>
<li>Ability to read, comprehend and write simple instructions and/or short correspondence and memos</li>
<li>Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations</li>
<li>An operational knowledge of Microsoft Office suite</li>
<li>Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays</li>
<li>Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)</li>
<li>• Ability to participate in the creation of an enjoyable work environment</li>
</ul>
 
 
Requirements:
Job Duties &amp; Functions
<ul>
<li>Approach all encounters with guests and associates in a friendly, service-oriented manner.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).</li>
<li>Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.</li>
<li>Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.</li>
<li>Handle requests for information, mail and messages in an efficient and courteous manner.</li>
<li>Answer guest inquires about hotel service, facilities and hours of operation.</li>
<li>Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.</li>
<li>Establish and maintain good communications and team work with fellow associates and other departments within the hotel.</li>
<li>Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.</li>
<li>Obtain all necessary information when taking room reservations and follow rate quoting scenario.</li>
<li>Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.</li>
<li>Have knowledge of and assist in emergency procedures as required.</li>
<li>Handle check-ins and check-outs in a friendly, efficient and courteous manner.</li>
<li>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</li>
<li>Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.</li>
<li>Use proper two-way radio etiquette at all times when communicating with other associates.</li>
<li>As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members</li>
<li>Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.</li>
<li>Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds</li>
</ul>

Front Desk Agent

<h3>Job Description</h3>
Job DescriptionDescription:
JOB DESCRIPTION: Maître D’ 
DEPARTMENT: Clubhouse/Member Dining FLSA STATUS: Exempt
Job Summary: Leads and supervises all member dining food and beverage personnel to assure member and guest satisfaction. Leads an efficient and properly trained staff to provide gracious hospitality for each member’s dining experience. Prepares the dining rooms and patios for service. Interacts and works closely with other departments to assure members and guests receive service in a timely and consistent manner in accordance with our HCC standards. 
Reports to: Clubhouse Manager/Director of Restaurants/F&amp; B Managers 
Direct Reports: Servers and Server Assistants 
Works Closely With: Bartenders, Barbacks, Food Runners, Banquet Servers and Banquet Bartenders, Banquet Managers, Beverage Manager/Sommelier, Club Café Staff, and Kitchen Team 
RESPONSIBILITIES AND AUTHORITIES:
OPERATIONS: 
<ul>
<li>Manages, motivates and educates team on proper service and techniques. </li>
<li>Completes the dining room opening and closing checklists consistently and in a timely manner. </li>
<li>Checks for reservations on Seven Rooms and sets the room, accordingly, granting as many member requests as possible. </li>
<li>Attends taste panel for every shift with iPad designated to Maître d’s dining room. Reviews all pertinent information for service about each member (special requests, special occasions, prior comments, allergies, preferences etc.) with the team at taste panel. </li>
<li>Ensures cleanliness and organization of dining area. This includes lighting levels, adhering to TV policies, music levels, cleanliness of tables, floors, China, silver and glass etc.... Must report any issues to MOD prior to service. </li>
<li>Confirms that service staff understands the menu, daily specials and any dining features. </li>
<li>Participates in the training of new and existing staff to ensure that proper training has been completed and that HCC standards are being followed. </li>
</ul>
Ensures that staff is properly trained in equipment use and handling of supplies to minimize breakage and shrinkage of glassware, flatware, linen and general operational supplies. 
<ul>
<li>Supervises servers and server assistants to ensure proper and efficient service provided. </li>
</ul>
Greets members and guests and escorts them to the table. Introduces the member to the server if the server is not familiar with the member. 
<ul>
<li>Directs servers to check tables prior to service. Then, inspects all tables prior to members' arrivals to make sure that they are clean, properly set and ready to go. </li>
</ul>
· Checks pre-shift side work to ensure side stations are properly set and all supplies are on hand including bread and butter mise plates, soup spoons, iced teaspoons, utensils and necessary products service items etc. 
<ul>
<li>Supervises and trains servers and SAs to ensure that HCC service standards are followed consistently. This includes all food being served in trays (no hand carrying), tray jacks being used in proper locations and only for service, no dirty tray jacks being left in the dining rooms, menu knowledge, proper service presentations and utensils etc. </li>
</ul>
Completes and signs off on the closing shift report after all side work is complete and areas are ready for the next service. This includes restocking all necessary items including supplies, polishing flatware and stemware. All tables in dining rooms should be set and ready to go for the next shift. 
<ul>
<li>Assist the Food and Beverage team to implement proper cost control procedures to control expenses without sacrificing member service. </li>
</ul>
Ensures that all legal requirements are consistently adhered to federal, state and local laws pertaining to responsible alcohol service and safe food handling guidelines. 
<ul>
<li>Must have solid knowledge of wine and the club’s wine list. Be able to properly open and serve wine in the absence of the Beverage Manager/Sommelier. </li>
</ul>
Does final check on all buffets assigned to their dining room to confirm all items are present, utensils are available, and signage is present to label items. Throughout service, checks the buffets for cleanliness and replenishment of items for entire duration of the buffet. 
LEADERSHIP &amp; MANAGEMENT: 
<ul>
<li>Assigns servers and SA sections for success and best service possible for the members based on skill level and experience. </li>
<li>Based on business levels, successfully manage multiple dining areas if necessary. May be required to assist in other dining rooms if needed. </li>
<li>Completes and additional responsibilities as requested by managers. </li>
<li>Takes ownership of the overall member experience from start to finish and provides gracious hospitality. </li>
<li>Takes overall accountability and responsibility for the success of the culinary and service teams together. </li>
<li>Exhibits respect for all staff, other departments and the management team. Works with everyone for the greater good of the member experience. </li>
<li>Communicates in a positive manner and supports the decisions that are made to improve the operation. Does not use the phrase, this is what we’ve always done. </li>
<li>Makes recommendations for consideration to improve processes and procedures to improve service consistency. Once decisions are made on new standards or processes, Maître d provides ongoing support for their implementation. </li>
<li>Make recommendations for consideration to generate additional revenues, increase profitability and increase member usage of the club. </li>
<li>Assist the Leadership Team to foster a positive work environment with a highly skilled and motivated staff. </li>
<li>Possess the ability to lead staff and build morale in staff to instill a CAN-DO attitude for everyone. </li>
</ul>
· Exhibits and supports the club’s core values. 
<ul>
<li>Demonstrates the ability and willingness to change and adapt new ideas and concepts to continually improve the operation. </li>
</ul>
Exhibits and supports the club’s core values. 
MEMBER SERVICE: 
<ul>
<li>Ensures that members and guests are greeted and cared for in a timely and friendly manner. </li>
<li>Ensures that a high level of service is maintained, and service team is completing all the steps of service at each table. </li>
<li>Works with the staff to ensure members’ names are learned and utilized. </li>
<li>Talks with each table after entrees are delivered to ensure that members have received everything, they need and food is properly prepared to HCC standards. </li>
<li>Provides a safe environment for members, guests and staff. Reports any issues or concerns to MOD as they arise. </li>
</ul>
ADMINISTRATION: 
<ul>
<li>Understands the Seven Rooms reservation system and follows established processes and procedure for its use. </li>
<li>Understands the Jonas POS system and follows established procedures for its use. </li>
<li>Communicates member issues, concerns, comments at end of shift to the Manager on Duty for inclusion in the NDR. This includes recooking, errors, omissions, equipment shortages, non-working equipment, 86’d items etc. </li>
</ul>
Reports any maintenance or housekeeping items in a timely manner to the Manager on Duty Facilities Team for immediate repair or attention or to the Manager on Duty for planned repairs at a later time. 
<ul>
<li>Creates and turns in any necessary requisitions for supplies or products to appropriate department head (Director of Culinary Ops, Purchasing Manager, Director of Restaurants). </li>
</ul>
Attends meetings as requested. 
HUMAN RESOURCES:
<ul>
<li>Reports to work in uniform and ready to go in the dining room at least 5 minutes prior to the scheduled time. </li>
<li>Familiar with the HCC employee handbook to make sure that employees comply with the policies and procedures within the employee handbook. This includes staff uniform and grooming standards, personal hygiene and appearance, wearing nametags, etc. Provides appropriate direction and counseling to make sure that standards are consistently achieved. Reports infractions to the Manager on Duty. </li>
<li>Completes the deviation form for staff assigned to your room that do not report to work as scheduled. Turn this into the Manager on Duty prior to the end of your shift. </li>
</ul>
SPECIAL REQUIREMENTS:
<ul>
<li>Schedule to be set with Director of Restaurant Operations – it is flexible and may vary based on business demand</li>
<li>Able to work a varied schedule set according to business needs including evenings, weekends and holidays – coverage and availability on weekends is a must</li>
</ul>
· Must be a team player and treat others with respect
· Must always conduct oneself in a professional manner
<ul>
<li>Comfortable in a fast-paced and high-pressure environment</li>
<li>Is available to take after-hours phone calls and monitor emails regarding Club business</li>
</ul>
WORKING CONDITIONS:
<ul>
<li>Must be able to work in a busy environment.</li>
<li>Must be able to work in a warm and humid environment at times.</li>
<li>Functions outside may require working in hot, sunny, cool, cold, and/or rainy conditions.</li>
</ul>
PHYSICAL FUNCTIONS AND METHODS:
<ul>
<li>Independent mobility throughout Clubhouse and Club property</li>
<li>Manual dexterity to handle computer equipment and papers</li>
<li>Hearing and talking sufficient enough to communicate with members, guests, and co-workers</li>
<li>Vision sufficient enough to read, plan, and implement any events</li>
<li>Must be able to push, pull or lift up to 30 lbs.</li>
<li>Required to bend, stoop, and stand up to 8 hours a day</li>
</ul>
 
Requirements:
SPECIAL REQUIREMENTS:
<ul>
<li>Schedule to be set with Director of Restaurant Operations – it is flexible and may vary based on business demand</li>
<li>Able to work a varied schedule set according to business needs including evenings, weekends and holidays – coverage and availability on weekends is a must</li>
</ul>
Must be a team player and treat others with respect· Must always conduct oneself in a professional manner
<ul>
<li>Comfortable in a fast-paced and high-pressure environment</li>
<li>Is available to take after-hours phone calls and monitor emails regarding Club business</li>
</ul>
WORKING CONDITIONS:
<ul>
<li>Must be able to work in a busy environment.</li>
<li>Must be able to work in a warm and humid environment at times.</li>
<li>Functions outside may require working in hot, sunny, cool, cold, and/or rainy conditions.</li>
</ul>
PHYSICAL FUNCTIONS AND METHODS:
<ul>
<li>Independent mobility throughout Clubhouse and Club property</li>
<li>Manual dexterity to handle computer equipment and papers</li>
<li>Hearing and talking sufficient enough to communicate with members, guests, and co-workers</li>
<li>Vision sufficient enough to read, plan, and implement any events</li>
<li>Must be able to push, pull or lift up to 30 lbs.</li>
<li>Required to bend, stoop, and stand up to 8 hours a day</li>
</ul>

Maître D'

<h3>Job Description</h3>
Job DescriptionDescription:
The Pool Food Service Window Worker is responsible for providing prompt, friendly, and efficient service to guests at the poolside food service window. This role involves taking orders, preparing and serving food and beverages, and maintaining a clean and safe work environment.
Key Responsibilities:
<ul>
<li>Greet guests courteously and take food and beverage orders accurately. </li>
<li>Prepare and serve simple food items, and beverages. </li>
<li>Maintain cleanliness and sanitation of food prep and service areas according to health and safety standards. </li>
<li>Restock food, condiments, and supplies as needed. </li>
<li>Communicate effectively with kitchen staff and pool team members. </li>
<li>Follow all safety and hygiene policies and procedures. </li>
<li>Address guest questions, concerns, or complaints in a friendly and professional manner. </li>
<li>Perform opening and closing duties as assigned. </li>
</ul>
Requirements:
The Pool Food Service Window Worker is responsible for providing prompt, friendly, and efficient service to guests at the poolside food service window. This role involves taking orders, preparing and serving food and beverages, handling payments, and maintaining a clean and safe work environment.
Key Responsibilities:
<ul>
<li>Greet guests courteously and take food and beverage orders accurately. </li>
<li>Prepare and serve simple food items such as snacks, sandwiches, hot dogs, and beverages. </li>
<li>Maintain cleanliness and sanitation of food prep and service areas according to health and safety standards. </li>
<li>Restock food, condiments, and supplies as needed. </li>
<li>Communicate effectively with kitchen staff and pool team members. </li>
<li>Follow all safety and hygiene policies and procedures. </li>
<li>Address guest questions, concerns, or complaints in a friendly and professional manner. </li>
<li>Perform opening and closing duties as assigned. </li>
</ul>

HWH & Snack Bar

<h3>Job Description</h3>
Job DescriptionDescription:
Our team is looking to add a Room Attendant to be responsible for the overall cleanliness of the hotel, ensuring guest satisfaction, and meeting product quality standards.
 
Requirements:
Job Requirements:
<ul>
<li>Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging the room after guests check out</li>
<li>Ensure all rooms are cared for according to brand and IHM standards</li>
<li>Notify supervisors of any damages, deficits, and/or disturbances</li>
</ul>
 
Job Qualifications:
<ul>
<li>Highly motivated team player with strong initiative and desire for achievement </li>
<li>Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary</li>
<li>Ability to work well in stressful situations</li>
<li>Readily available and approachable for all guests while providing excellent guest service</li>
</ul>
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
 
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
 
Team Member Wellness Program: How We Thank You For All You Bring To The Team
 
Rewarding Benefits Package:
<ul>
<li>Healthcare including Medical, Dental, and Vision Insurance </li>
<li>HSA &amp; FSA plans available! </li>
<li>Dependent care FSA</li>
<li>Identity Theft Protection Insurance Commuter benefits including transit &amp; parking </li>
<li>Pet Insurance </li>
<li>PTO and Payroll Incentives for Annual Wellness Exams</li>
<li>Employee Assistance Program </li>
<li>Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services </li>
<li>Paid Sick and Vacation Time</li>
<li>Family Leave</li>
<li>401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution</li>
</ul>
Rewarding Hard Work:
<ul>
<li>Incentive based bonus program</li>
<li>Free room nights at our hotels and employee discounts within your hotel brand</li>
<li>Discounts for friends and family within your hotel brand </li>
<li>Team Member of the Month, Quarter, and Year recognition and bonus</li>
<li>Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work </li>
<li>Career Growth through our in-house training program with a path personalized to your desired goals</li>
<li>Referral bonus program to ANY of our locations</li>
</ul>
 
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Room Attendant

<h3>Job Description</h3>
Job DescriptionDescription:
We are looking to add a friendly Front Desk Supervisor to our team! As our Front Desk Supervisor, you will be responsible for the overall success of the front desk and ensuring guest satisfaction and product quality standards are met. You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the businesses. Most importantly, you will be a key person of reference for team members, vendors, and guests.
 
This position may require flexible scheduling availability.
Requirements:
Job Requirements:
<ul>
<li>Check-in/Check-out hotel guests</li>
<li>Process all payments according to established hotel requirements</li>
<li>Provide information and assistance to all guests and vendors </li>
<li>Prepares all necessary reports during each shift for the management team</li>
<li>Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards </li>
<li>Assist in creating and distributing the team member schedule in a timely manner </li>
</ul>
 
Job Qualifications:
<ul>
<li>Highly motivated team player with strong initiative and desire for achievement </li>
<li>Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary</li>
<li>Ability to work well in stressful situations</li>
<li>Readily available and approachable for all guests while providing excellent guest service</li>
</ul>
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
 
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
 
Team Member Wellness Program: How We Thank You For All You Bring To The Team
 
Rewarding Benefits Package:
<ul>
<li>Healthcare including Medical, Dental, and Vision Insurance </li>
<li>HSA &amp; FSA plans available! </li>
<li>Dependent care FSA</li>
<li>Identity Theft Protection Insurance </li>
<li>Commuter benefits including transit &amp; parking </li>
<li>Pet Insurance </li>
<li>PTO and Payroll Incentives for Annual Wellness Exams</li>
<li>Employee Assistance Program </li>
<li>Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services </li>
<li>Paid Sick and Vacation Time</li>
<li>Family Leave</li>
<li>401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution</li>
</ul>
 
Rewarding Hard Work:
<ul>
<li>Incentive based bonus program</li>
<li>Free room nights at our hotels and employee discounts within your hotel brand</li>
<li>Discounts for friends and family within your hotel brand</li>
<li>Team Member of the Month, Quarter, and Year recognition and bonus</li>
<li>Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work </li>
<li>Career Growth through our in-house training program with a path personalized to your desired goals</li>
<li>Referral bonus program to ANY of our locations</li>
</ul>
 
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Front Desk Supervisor

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary
The Front Desk Supervisor is responsible for assisting the Front Office Managers while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. The Front Desk Supervisor is also responsible for maximizing room revenue and occupancy. 
 
Education &amp; Experience
<ul>
<li>At least 2 to 3 years of progressive experience in a hotel or a related field is required. High School diploma or equivalent required.</li>
<li>College course work in related field helpful.</li>
<li>Previous supervisory responsibility preferred.</li>
<li>Must have a valid driver's license for the applicable state.</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results.</li>
<li>Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.</li>
<li>Must maintain composure and objectivity under pressure.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li>Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.</li>
<li>Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co- workers and guests.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
</ul>
 
Requirements:
Job Duties &amp; Functions
<ul>
<li>Approach all encounters with guests and associates in a friendly, service oriented manner.</li>
<li>Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.</li>
<li>Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Maintain a friendly and warm demeanor at all times.</li>
<li>Set the standard for guest relations at the Front Desk.</li>
<li>Obtain all necessary information when taking room reservations.</li>
<li>Monitor all V.I.P. and special guest requests.</li>
<li>Review Front Office log and Trace File daily.</li>
<li>Fully comprehend and execute all relevant phases of the front desk computer system.</li>
<li>Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.</li>
<li>Be aware of all rates, packages, and promotions currently underway.</li>
<li>Be familiar with all in-house groups.</li>
<li>Be aware of all closed out and restricted dates.</li>
<li>Follow and enforce all Avion Hospitality hotel credit policies.</li>
<li>Be able to perform all duties of Front Desk Agent.</li>
<li>Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.</li>
<li>Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met.</li>
<li>Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates, be the team leader).</li>
<li>Assist the Front Office Managers in ensuring that associates are properly trained and following Avion Hospitality standards (i.e., answering phones, call-backs to guests, guest request log).</li>
<li>Have knowledge of and assist in all emergency procedures as required.</li>
<li>Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.</li>
<li>Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.</li>
<li>Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates.</li>
<li>Ensure the maximization of room revenue through Rooms Merchandising.</li>
<li>Answer all guest inquiries in a timely and professional nature.</li>
<li>Be involved in departmental meeting, planning and execution.</li>
<li>Help maintain productivity levels at or above budgeted standards.</li>
<li>Perform any other duty as required by management.</li>
<li>Assist in training of new hires and current associates on a regular basis.</li>
<li>Attend meetings as required by management.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
The Guest Services Specialist will greet customers at the Administrative Reception Desk and Guest Services desk with a friendly, professional demeanor, creating a warm and welcoming atmosphere. They will assist guests with inquiries or concerns by providing clear directions, answering questions, and offering relevant information about airport services, amenities, and policies. Additionally, the Specialist will address any special requests or needs, ensuring that all customers receive personalized support and attention to ensure a positive and seamless airport experience.
 
Answer inbound phone calls, respond to emails, and offer accurate information on airport services, flight statuses, policies, amenities, and troubleshoot and resolve any issues or complaints, ensuring a timely and efficient resolution to maintain a positive guest experience.
 
The Guest Services Specialist will stay informed about the latest airport operations, services, and any changes to ensure that guests receive accurate, up-to-date information. They will educate passengers and guests about airport services, policies, and procedures, guiding them to key locations such as terminals, gates, baggage claim, parking, and amenities. In addition, the Specialist will assist with documentation, data entry, and reporting related to customer service activities, ensuring that all guest interactions are properly recorded and reported. By delivering clear, helpful information, the Specialist will enhance the guest experience and help passengers navigate the airport with confidence.
 
The Guest Services Specialist will proactively address concerns and challenges from guests, offering troubleshooting and resolution options to ensure a positive experience. In cases where issues are more complex, they will escalate matters to the appropriate supervisor or department while maintaining a calm, professional demeanor. Additionally, the Specialist will provide administrative support as needed, assisting with documentation, data entry, and reporting to help ensure efficient operation of the Public Affairs department.
 
The Guest Services Specialist will assist with department-driven tasks and special events, providing hands-on support in the planning, coordination, and execution of airport initiatives and activities. They will collaborate closely with other departments, to ensure the smooth execution of events, ensuring all logistical and operational details are managed efficiently. This includes assisting with the setup and breakdown of event spaces, providing on-site support during events, coordinating with vendors, and helping with guest registration or any special requirements. The Specialist will also help promote and facilitate public-facing activities, such as airport tours, community outreach events, and seasonal programs, ensuring a seamless experience for participants and guests.
 
The Guest Services Specialist will collaborate effectively with team members, management, and other departments to ensure that passenger and customer service standards are consistently met. They will contribute to a positive team environment that encourages collaboration, supports a shared commitment to excellence, and ensures the highest quality of service delivery.
 
The Guest Services Specialist will leverage technology to efficiently assist customers with information requests, staying up-to-date on the latest tools and systems to enhance service delivery. They will regularly attend training sessions and briefings to maintain a current understanding of CHS operations, as well as keep informed about local tourism events and attractions. This knowledge allows the Specialist to assist travelers with inquiries and provide tailored recommendations to enhance their airport experience.
 
The Guest Services Specialist will use various equipment and supplies to complete their tasks. They will operate a shared computer to enter, retrieve, and update data using software like word processing, spreadsheets, databases, email, and the internet. They may also use general office equipment, such as printers or phones, to perform essential job functions.
Performs other related duties as required.
Requirements:
We’re looking for someone with a high school diploma or GED, and a background in customer or guest services. Experience can come from a variety of places—whether it’s through vocational training, on-the-job learning, or previous roles in customer service. Ideal candidates will have strong communication skills and a customer-first mindset, with the ability to problem-solve and address guest needs in a timely and professional manner.

Guest Services Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
The Company
Guardian Security Services is seeking experienced and qualified Concierge for luxury communities in Washington, DC 20003 area. The ideal candidate will be skilled and experienced in the residential hospitality field. He/she will be responsible for providing excellent member service and maintaining strong professional relationships.
Candidate should also be an outgoing, high energy, driven, and professional person who has a sincere interest in problem solving, and running the front desk efficiently.
 
Pay rate: $20.00 / hr
Schedule and shift: Tuesday through Saturday (7:00am - 3:00pm)
 
Qualifications/Requirements:
<ul>
<li>High school diploma or equivalent required.</li>
<li>Prior residential concierge experience.</li>
<li>Worked with 250+ units (desirable).</li>
<li>Experience with Building Link, Yardi, Rent Café, Entrata, et.al. preferred</li>
<li>Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public.</li>
<li>Need to have computer literacy skills to submit reports, maintain logs, produce signage, etc.</li>
<li>Neat and professional appearance.</li>
<li>Ability to provide excellent customer service and work well with people.</li>
<li>Detail oriented and able to handle multiple functions at the same time.</li>
<li>Must display exceptional communication skills.</li>
<li>Must be knowledgeable of the local area, tourist attractions, restaurants, and transportation services.</li>
<li>Must be flexible and have open availability. Schedules are inclusive of weekends and flexibility is a must to assist with around-the-clock coverage.</li>
<li>Must display strong planning, organizational, and time management skills.</li>
<li>Ability to maintain exceptional attendance and punctuality standard.</li>
<li>Upon hire, employee must successfully complete a background investigation and reference check</li>
</ul>
A detailed scope-of-work will be discussed during the interview process.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
 
Guardian Service Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, marital status, sexual orientation, gender identity, pregnancy, citizenship, status as a protected veteran, or status as a qualified individual with disability, or any other characteristic protected by applicable law. Guardian Service Industries is committed to integrity, excellence, and diversity among its employees.
Requirements:

Concierge - Tue though Sat - [DC-017]

<h3>Job Description</h3>
Job DescriptionDescription:
What we offer:
Compensation
<ul>
<li>Hourly Rate</li>
<li>Benefits</li>
<li>bring your dog to work!</li>
</ul>
Core Competencies:
<ul>
<li>Consistent and timely attendance</li>
<li>Ability to learn dog recognition</li>
<li>Completion of all E-learning platforms</li>
<li>NPS and phone scores</li>
<li>Proper door control in all rooms</li>
<li>Proper record keeping</li>
<li>Participate and lead topics in team meetings</li>
</ul>
Personal Characteristics
<ul>
<li>Detail oriented</li>
<li>Quick thinkers</li>
<li>Emotionally intelligent</li>
<li>Outgoing, enthusiastic by nature</li>
<li>Fun-loving</li>
<li>Strong observance skills</li>
<li>Strong multitasker</li>
<li>Excellent communicator</li>
</ul>
Day to Day Duties
<ul>
<li>Data entry</li>
<li>Creating Pet Parent Charts</li>
</ul>
Clean and Safe Environment
To ensure our furry friends are always in a safe and clean environment, we take pride in working as a team to get all the nitty gritty complete
<ul>
<li>Keeping playrooms clean of messes at all times</li>
<li>Does walk through and risk awareness inside and outside playrooms</li>
<li>Ensure playrooms are following proper policies and procedures</li>
<li>Cleaning may include, mopping, sweeping, trash and water refill</li>
<li>Equipment check for proper operations</li>
<li>Being proactive in making sure dogs are always in a clean and safe environment is key!</li>
</ul>
Health and Grooming
<ul>
<li>Spa services coordinator/manager/trainer - ensure all spa services get done timely and are done to specifications</li>
<li>Will learn how to identify dog breeds and behaviors</li>
<li>Report dog scuffles right when they occur for safe wound cleaning if needed</li>
<li>Work with team to assure our Quality of Care sets the standards for dog care</li>
</ul>
Customer Service and Presentation
<ul>
<li>Ability to work cohesively with their team in a respectful and professional manner</li>
<li>Excellent communicator and can speak consistently to our 3 Ss (Smile, Story, Satisfaction)</li>
<li>Be knowledgeable on pricing and services</li>
<li>Use social media to promote in-store and out of store events</li>
<li>Strive for high customer review ratings by always smiling for the cameras and engaging in safe play!</li>
<li>ENJOY your team! GROW your team! and PLAY to your fullest potential!</li>
</ul>
As the Front Desk coordinator you are responsible to work with all customers, furry friends and team members to ensure Dogtopia sets the highest standards and satisfaction of safety and fun. 
Requirements:
Qualifications
<ul>
<li>Must love dogs</li>
<li>Ability to spend up to 100% of work time standing</li>
<li>Ability to work flexible days and hours, including holidays and weekends</li>
<li>Ability to work cohesively with others in a fun, fast paced environment</li>
<li>Strong customer service skills</li>
<li>Ability to "own" a room of dogs</li>
<li>All rooms are equipped with cameras for pet parents to stay engaged</li>
<li>Caring for all furry friends as if they were a part of your famliy</li>
<li>Keep data accurate with current dogs</li>
<li>Engage, play and enjoy the furry friends</li>
<li>Understand our Dogtopia-isms. the rules of which we, as Dogtopians live by are:</li>
<li>We LOVE life unconditionally like a dog.</li>
<li>We STAY loyal to our pack.</li>
<li>We CHASE the absolute highest standards of safety.</li>
<li>We PLAY to our fullest potential.</li>
<li>We TREAT every day like It's the Most Exciting Day Ever!</li>
</ul>

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