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<h3>Job Description</h3>
Job DescriptionDescription:
Front Desk/Guest Service Representative
As a Front Desk Associate, you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first impression our guests have with our business and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience.
Must be available evenings, weekends and holidays.
The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.
The essential functions of a Guest Service Representative position include:
<ul>
<li>Performing the check-in and check-out process </li>
<li>Answer all incoming and in-house phone calls</li>
<li>Assist callers with making and/or changing reservations</li>
<li>Assist all guests as necessary to ensure a positive experience</li>
<li>Ability to work while standing for extended periods of time.</li>
<li>Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction</li>
</ul>
Requirements:
Candidates must possess the following knowledge, skills, and abilities:
<ul>
<li>Great attention to detail</li>
<li>Excellent knowledge of local attractions and entertainment venues</li>
<li>Considerable knowledge of computer systems for registration, reservations and backup systems</li>
<li>Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels</li>
<li>Ability to read, write, speak and understand the English language to communicate with employees and guests</li>
<li>Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts</li>
</ul>
BENEFITS: Competitive Wages, PTO, Hotel Discounts, Bonus Plan, holiday pay and much more!
Education/Experience
<ul>
<li> Comparable hotel size and scope of experience preferred</li>
</ul>
Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Guest Service Representative - Full Time/Part Time

<h3>Job Description</h3>
Job DescriptionDescription:
About US: Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We are looking for positive, outgoing and dependable people to join our service team.
About YOU: A Service Lead is responsible for leading the Front of House operations, on shift, in the restaurant. You thrive in a fast paced, upbeat environment and are a natural motivator. You foster teamwork and genuine connection and seeing each team member grow feels like the ultimate reward. You’re diligent, reliable, and aligned with our core beliefs around teamwork, inclusivity, respect, passion and FUN!
RESPONSIBILITIES
<ul>
<li>Create positive guest and team member experiences, creating a fun and energetic vibe</li>
<li>Take guests’ food orders and handle cash and credit transactions</li>
<li>Follow Tokyo Joes operational policies and procedures, including those for cash handling and safety/security to ensure the safety of all team members during each shift</li>
<li>Demonstrate knowledge of the brand and menu items</li>
<li>Make the availability of fresh ingredients possible on a daily basis.</li>
<li>Serve food to guests in a courteous and timely manner</li>
<li>Quickly and accurately prepare food items</li>
<li>Follow sanitation and safety procedures including knife handling and kitchen equipment</li>
<li>Maintain cleanliness and organization throughout the restaurant and ensures proper set up and/or breakdown of the entire restaurant including dining room, restrooms, kitchen and prep areas</li>
<li>Effectively handle guest concerns and complaints</li>
<li>Work as a team to prepare the restaurant for each shift</li>
<li>Acts with integrity, honesty and knowledge that promotes the culture of Tokyo Joes</li>
<li>Maintains regular and consistent attendance and punctuality</li>
<li>Contributes to a positive team environment</li>
<li>Manage others through positive communication, teamwork and delegation to complete tasks</li>
<li>Food, Team Member and Guest Safety</li>
<li>Cleanliness and maintenance of the restaurant and equipment</li>
<li>Enforce and follow all company policies and procedures</li>
<li>Mastery of menu portion and allergens</li>
<li>Ability to work Service and Sushi stations proficiently</li>
</ul>
Requirements:
KNOWLEDGE/SKILLS/REQUIREMENTS
<ul>
<li>Excellent guest service skills required</li>
<li>Cash Handling and Managment</li>
<li>Ability to work in a fast-paced environment for up to 8+ hours per shift</li>
<li>Team oriented, adaptable, dependable, and strong work ethic</li>
<li>Ability to communicate effectively with guests and team members</li>
<li>Ability to work nights, weekends and holidays</li>
<li>Ability to work with sharp kitchen tools when in a prep position</li>
</ul>

Service Team Leader

<h3>Job Description</h3>
Job DescriptionDescription:
The Complimentary Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary food and beverage service of a hotel. In addition, this individual shall be well-versed on the hotel-brand standards, guest expectations and the and unique characteristics of the hotel and local area
Requirements:
Education and Experience
<ul>
<li>High School diploma or equivalent and/or experience in a hotel or a related field preferred.</li>
<li>Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays</li>
<li>Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property</li>
<li>Must be able to obtain and provide Food Handlers card as required by city/county/state</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Ability to handle stressful situations in a calm, professional manner</li>
<li>Understanding of hotel products and guest services</li>
<li>Demonstrates a positive attitude and a desire to be of service to others, as reflected in willingness to learn new tasks and information, provide back-up and support to other team members, and respond to guests and co-workers in a positive and optimistic manner.</li>
<li>Possess a basic knowledge of food and beverage preparation, service standards, guest relations and etiquette</li>
<li>Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks, specialty cocktails and beverage requests, as required by hotel.</li>
<li>Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing</li>
<li>Ability to read, comprehend and write simple instructions and/or short correspondence and memos</li>
<li>Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy</li>
<li>Ability to perform job function with attention to detail, speed and accuracy</li>
</ul>
Job Duties and Functions
<ul>
<li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.</li>
<li>Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.</li>
<li>Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Service guests with all food and beverage requirements in a warm, friendly, courteous and professional manner; ascertain which services could enhance the guests’ stay</li>
<li>Greet and seat guests at appropriate tables in a timely manner.</li>
<li>Ensure quality control of menus with regard to cleanliness and appearance.</li>
<li>Clear, clean and reset tables/hotel spaces per client request or management instruction</li>
<li>Ensuring that bar, food and service areas are stocked, organized, clean and neat and all side work is complete each shift</li>
<li>Accommodate any special requests made by a guest or offer appropriate alternatives.</li>
<li>Communicate with all departments regarding in house VIPs and any special requests/needs</li>
<li>Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine, restocking dishes, glassware, utensils, pots and pans or other necessary equipment, sweeping and mopping floors, washing work tables, walls, refrigerators and meat blocks, moving trash and garbage to designated areas</li>
<li>Ability to answer the telephone according to standards.</li>
<li>Have a complete knowledge of standards of service for receiving a room service order.</li>
<li>Have a thorough knowledge of menus and current specials in all applicable departments.</li>
<li>Carry out cashiering functions in closing checks and end of shift paperwork.</li>
<li>Perform opening and closing procedures, and side work duties according to station rotation assignment.</li>
<li>Answer questions about the hotel, the hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do</li>
<li>Perform any other duties, or attend meetings, as requested by management.</li>
</ul>

Complimentary Attendant

<h3>Job Description</h3>
Job DescriptionDescription:
Front Desk Team Member
Why Join TruFit Athletic Clubs?
- Competitive Compensation &amp; Benefits: Including healthcare coverage for all teammates, 401(k) plans, and more.
- Career Growth Opportunities: From front-line roles to management positions, we support your professional development.
- Inclusive Work Environment: Join a team that values integrity, service, courage, responsibility, and passion.
- Complimentary TruFit Membership: All teammates enjoy a free membership to stay healthy and live what we believe!
- Discounted Personal Training: Personal training sessions are just $15 to help you reach your fitness goals.
 
Key Responsibilities
- Welcome and check in members with a positive and professional demeanor.
- Answer questions about memberships, amenities, and services.
- Maintain a clean and organized front desk area.
 
Qualifications
- Friendly and outgoing personality with strong communication skills.
- Basic computer and customer service experience preferred.
- Ability to multitask in a fast-paced environment.
 
About TruFit Athletic Clubs
At TruFit Athletic Clubs, we’re a mission-driven team committed to helping people become the best version of themselves. With over 40 locations and growing, we provide high-value, low-cost fitness experiences backed by a culture of excellence and personal accountability.
We believe in living our values every day:
- Integrity – We do what’s right, not what’s easy.
- Service – We put our teammates and members first in every interaction.
- Courage – We lead with strength, even in uncertainty.
- Responsibility – We take ownership of our roles, results, and relationships.
- Passion – We bring energy, purpose, and positivity to every space we enter.
 
From our friendly front desk team to our certified trainers and operations leaders, everyone at TruFit contributes to delivering exceptional service and building lasting member relationships.
 
Whether you're just starting your career or looking to grow into leadership, we offer clear development paths, full-time and part-time opportunities, and a team environment that supports your goals.
Requirements:
<ul>
<li>High School Diploma or GED required.</li>
<li>Schedule flexibility to include evenings and weekends.</li>
<li>Previous front desk experience.</li>
<li>Proficient in Microsoft Office.</li>
</ul>
 
Integrity | Service | Courage | Responsibility | PassionWe are proud to be an equal-opportunity employer.

Customer Service / Front Desk SR

<h3>Job Description</h3>
Job DescriptionDescription:
Position Summary
Responsible for assisting with the supervision of the Front Desk. 
Essential Functions
<ul>
<li>Leads staff during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices, and guest care are enforced.</li>
<li>Assigns duties, responsibilities, and workstations to employees in accordance with work requirements.</li>
<li>Takes active role in guest conflict resolution.</li>
<li>Develops and maintains a teamwork environment.</li>
<li>Trains team members in designated areas and monitor’s progress.</li>
<li>Complies and balances cash drawers at the end of the day and/or shift.</li>
<li>Reviews and maintains accurate inventory to correspond with stayovers, checkouts, and arrivals for the day. Be alert for changes/errors from previous shifts.</li>
<li>Runs, reviews, and performs various reports to ensure either credit card authorization or other form of payment has been received for each room. Scrutinizes miscellaneous paperwork for accuracy, completeness, and legibility.</li>
<li>Aids in the implementation of new systems, procedures and policies as communicated by management. </li>
<li>Communicates daily in person or over the telephone with clients who inquire about reserving guestrooms, (Individual through multiple guestrooms), employing sales techniques to book the reservation(s).</li>
<li>Prepares guest confirmations of reservations or cancellations, booking contracts and related correspondence regarding guest reservations (groups or individuals).</li>
<li>Answers multi-line telephone providing information, routing calls, and taking messages.</li>
<li>Performs check-in and checkout functions.</li>
<li>Provides courteous guest service and responds promptly to Guest’s requests, questions, or complaints.</li>
<li>Reviews front desk logbook. Note and/or follow up on any special problems.</li>
<li>Logs guest’s requests/complaints, group bookings, VIP arrivals and other special instructions from previous shifts.</li>
<li>Maintains communication with the Housekeeping Department regarding the status of rooms.</li>
<li>Maintains familiarity with the hotel’s amenities and layout, reservation status, and procedural items that will help answer questions for your callers.</li>
<li>Maintains working knowledge of Chinook Winds programs, events, promotions, and services.</li>
<li>Knows and complies with all safety and security regulations and procedures.</li>
<li>Performs all duties in accordance with Chinook Winds procedures and customer service standards.</li>
<li>Responds and assists to potential guest service needs inside the arcade, hotel fitness room, and the hotel pool area.</li>
<li>Performs other duties as instructed by the Hotel supervisor.</li>
</ul>
Requirements:
Position Qualifications
WORKERS IN THIS POSITION MUST BE 18 YEARS OR OLDER 
Core Competencies
Communication Skills- Ability to communicate effectively with others verbally. 
Customer Oriented- Ability to take care of the customers’ needs while following company procedures. 
Detail Oriented- Ability to pay attention to the minute details of a project or task.
Energetic- Ability to work at a sustained pace and produce quality work.
Leadership- Ability to influence others to perform their jobs effectively.
Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. 
Quality—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. 
Education
High School Diploma or GED.
Experience
One year of Hotel Front Desk experience.
One year of supervisory experience preferred.
Two years of previous experience in a position with high volume customer contact.
Computer Skills
Microsoft Office basic level or higher to include (Word, Excel, Outlook, Access).
Type up to 35 WPM.
10 Key operation experience, preferred. 
Previous interaction with Property Management Systems preferred.
Previous experience with Agilysis Visual One or other systems preferred.
Certificates &amp; Licenses
Other Requirements
Experience providing guest service over the phone.
Experience with professional presentation and interaction with the public, guests, and VIP’s.
Must obtain Siletz Tribal Gaming License; to respond to guest service needs at the arcade, which is not located at the Hotel Property. 
Physical Demands
<ul>
<li>Stand Constantly</li>
<li>Walk Occasionally</li>
<li>Sit Constantly</li>
<li>Handling/Fingering Constantly</li>
<li>Reach Outward Constantly</li>
<li>Reach Above Shoulder Occasionally</li>
<li>Climb Not Applicable</li>
<li>Crawl Occasionally</li>
<li>Squat or Kneel Occasionally</li>
</ul>
Lift/Carry
<ul>
<li>10 lbs or less Frequently</li>
<li>11-20 lbs Occasionally</li>
<li>21-50 lbs Occasionally</li>
<li>51-100 lbs Not Applicable</li>
<li>Over 100 lbs Not Applicable</li>
</ul>
Push/Pull
<ul>
<li>12 lbs or less Occasionally</li>
<li>13-25 lbs Occasionally</li>
<li>26-40 lbs Occasionally</li>
</ul>
Other Physical Requirements
<ul>
<li>Vision: Near and Far</li>
<li>Sense of Sound</li>
</ul>
Work Environment
Work will take place in a small office environment with occasional exposure to a busy resort and gaming environment with multiple distractions. The noise level in the work environment is usually quiet to moderate. 
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.

Hotel Lead

<h3>Job Description</h3>
Job DescriptionDescription:
Who Are We:
Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.
Who You Are:
All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®
As an Overnight Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience! 
Benefits
<ul>
<li>On-Demand Pay </li>
<li>Medical, Dental and Vision insurance (full time employees only)</li>
<li>Employee perks and discount program</li>
<li>Free Black Card Membership</li>
<li>401(K) Plan Savings plan</li>
</ul>
As the Overnight Front Desk Associate you will:
<ul>
<li>Work an overnight shift.</li>
<li>Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.</li>
<li>Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.</li>
<li>Resolve member concerns and escalate to a leadership as needed.</li>
<li>Answer phones in a friendly manner and assist callers with their inquiries.</li>
<li>Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.</li>
<li>Perform prospective member calls and tours; assessing their membership needs.</li>
<li>Execute retail transactions with accuracy and drive sales goals in compliance with PCI policy</li>
<li>Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.</li>
<li>Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.</li>
<li>Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.</li>
<li>Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).</li>
</ul>
Requirements:
What you bring to the table:
<ul>
<li>6-12 months of experience in a customer service environment is preferred</li>
<li>Must be 18 years of age or older</li>
<li>Willing to become CPR/AED Certified (Training provided by Planet Fitness)</li>
<li>Basic computer proficiency</li>
<li>Continual standing and moving throughout the club to accomplish tasks during shift.</li>
<li>Continual communicating in person or on the phone to exchange information during shift.</li>
<li>Must be able to lift up to 50 pounds.</li>
<li>Will encounter toxic chemicals during shift.</li>
<li>Moving self in different positions, including bending and twisting, to accomplish tasks.</li>
</ul>
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.

Overnight Front Desk

<h3>Job Description</h3>
Job DescriptionDescription:
A Room Attendant is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linen and replenishing guest room supplies while following company standards and safety/security procedures.
 
<ul>
<li>Approach all encounters with guests and employees in a friendly, service-oriented manner.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)</li>
<li>Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Thoroughly clean and restock the required number of guest rooms per shift.</li>
<li>Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.</li>
<li>Remove all trash and dirty linen from guest room.</li>
<li>Keep all hallways, public areas and closets clean, neat and vacuumed.</li>
<li>Clean room with the door always closed unless requested to do so otherwise.</li>
<li>Report all missing items from room (i.e., iron/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.</li>
<li>Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.</li>
<li>Hand all “Lost and Found” according to the standards.</li>
<li>Perform related duties as assigned by Supervisor.</li>
</ul>
 
Requirements:
Activities:
<ul>
<li>High school diploma or equivalent and/or experience in a hotel or a related field preferred.</li>
</ul>
 
Skills Needed:
<ul>
<li>Long hours sometimes required.</li>
<li>Medium work - exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li>
<li>Ability to bend, lift, and be standing or walking during your entire shift.</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service</li>
<li>Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.</li>
</ul>

Room Attendant

<h3>Job Description</h3>
Job DescriptionDescription:
JOB SUMMARY: Responsible for educating and assisting customers with all in-house programs as well as issuing rental skates, billing guests, and processing registrations. This position is not eligible for remote work.
 
ESSENTIAL FUNCTIONS: 
• Greet and welcome each customer 
• Record sales transactions, process registrations, and take payments
• Perform routine clerical duties, including answering phones, filing, and updating the program boards
• Maintain a clean environment for all guests and staff
 
ADDITIONAL RESPONSIBILITIES:
• Enroll customers in hockey leagues and internal and public programming sessions
• Provide information on facility, entertainment, and sports options and facility rules and regulations
• Become familiar with and have a working knowledge of all in-house programs 
• Ensure that all guests attending any public program sign an online waiver before participating in any program
• Assist with the setup and breakdown of on-ice partition boards, nets, etc., when needed
 
JOB QUALIFICATIONS: 
• Customer service-oriented, preferably with previous customer service experience
• Reliable Team Player
• Must be able to read and understand written instruction
• First aid training is preferred
• Ability to work nights, weekends, holidays, and special events 
 
Physical Demands and Working Environment:
While performing the duties of this job, the employee will be required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office and rink environment, with noise levels usually moderate.
 
*This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties will be assigned as needed.
Requirements:

Front Desk Associate

<h3>Job Description</h3>
Job DescriptionDescription:
AT INDIGO ROAD...
Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart. Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.
 
The Skyline Lodge in Highlands, NC is seeking a friendly, motivated, and outgoing individual to join our Front Office team. This individual will be responsible for ensuring guests experiences are in line with IRHG standards. This individual will be able to manage completion of daily tasks while working in various environments, and assisting guests through arrival to departure.
 
Skyline Lodge is able to offer year-round employment.
 
Essential Functions and Responsibilities of the job include, but are not limited to:
<ul>
<li>Provide excellent and attentive service to guests at all times.</li>
<li>Handle confidential information, including guest records, with a high degree of integrity.</li>
<li>Ensure proper credit card and key control policies are followed accurately.</li>
<li>Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.</li>
<li>Responsible for knowing hotel emergency procedures.</li>
<li>Maintain accurate accounts of cash, and credit transactions.</li>
<li>Maintain the integrity of the guests’ privacy, including confidentiality of personal information.</li>
<li>Process check-ins, check-outs and room assignments, assist when necessary with luggage.</li>
<li>Maintain a good working relationship with other departments and assist where needed.</li>
<li>Maintain knowledge of room types, amenities and features, hours of operation and area attractions.</li>
<li>Maintain a neat and organized work area.</li>
<li>Maintain the integrity of Company proprietary information and protect Company assets.</li>
<li>Maintain complete knowledge in the use of all office equipment , and property management systems.</li>
<li>Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions.</li>
<li>Attend required training and meetings.</li>
<li>Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.</li>
<li>Proficiency in Microsoft Word, Outlook and Excel preferred.</li>
<li>All other tasks assigned.</li>
</ul>
Requirements:
OTHER DUTIES/RESPONSIBILITIES: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
<ul>
<li>Strive to maintain personal, staff and guest safety. Reporting any incidents in a timely manner.</li>
<li>Participates in activities and meetings.</li>
<li>Hours Required: Thirty to Forty hours over a five-day period; flexible; days and times may vary based on needs of Hotel. Hours based on business volume and needs, most weekends required.</li>
<li>All other duties as assigned.</li>
</ul>
Abilities
<ul>
<li>Ability to remain calm in various situations, use sound judgement and effectively solve problems.</li>
<li>Ability to read and interpret documents such as safety rules and procedural manuals.</li>
<li>Ability to cross train with the Housekeeping Team to assist with necessary tasks.</li>
<li>Ability to demonstrate cash handling procedures and calculate figures and amounts.</li>
<li>Ability to cover all shifts necessary to meet lodge needs; day, evening, overnight.</li>
</ul>

Reception Attendant

<h3>Job Description</h3>
Job DescriptionDescription:
HOSPITALITY STARTS HERE
Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. Founded in 2009 by Steve Palmer, IRHG is passionate about redefining the hospitality industry through exceptional care for our cherished guests.
 
THE LOCATION...
Hotel Richemont is an intimate boutique hotel nestled in the heart of downtown Charleston, a tucked away retreat just steps from the renowned restaurants, shops, and energy of King Street. Inspired by the city’s art, history, architecture, cuisine, and natural beauty, Hotel Richemont revels in the details that make indelible memories. Through an artful blend of historic and contemporary architecture, interior design, and stylish rooms to gathering spaces and warm service, the hotel celebrates the decidedly local and unique, captivates senses and hearts, and awakens the magic inside.
 
AS A NIGHT AUDITOR
You will be responsible for overseeing and completing a variety of critical financial tasks, ensuring accurate accounting and efficient daily operations. This role combines aspects of accounting and guest service, requiring a detail-oriented individual with a strong sense of responsibility and a commitment to providing exceptional service.
 
Responsibilities:
<ul>
<li>Balance and reconcile all daily financial transactions, including guest accounts, food and beverage outlets, and front office accounts.</li>
<li>Prepare and distribute daily reports, ensuring accuracy and completeness.</li>
<li>Process guest payments and ensure proper credit card and key control procedures are followed.</li>
<li>Address guest inquiries and concerns promptly and professionally, providing exceptional customer service.</li>
<li>Respond to guest requests such as wake-up calls and express check-out bills.</li>
<li>Maintain accurate and confidential guest records, adhering to all data security protocols.</li>
<li>Provide accounting support to the hotel, ensuring accurate revenue posting and daily guest ledger reconciliation.</li>
<li>Collaborate effectively with other departments to ensure smooth operations and efficient guest service.</li>
<li>Follow all established policies and procedures, maintaining a safe and secure work environment.</li>
</ul>
Requirements:
Qualifications:
<ul>
<li>Minimum one year of experience in a hospitality or similar environment.</li>
<li>Ability to work flexible hours, including weekends and holidays.</li>
<li>Strong accounting principles and attention to detail, with a proficiency in Microsoft Excel.</li>
<li>Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues.</li>
<li>Ability to work independently and manage multiple tasks effectively in a fast-paced environment.</li>
<li>Strong problem-solving skills and the ability to identify and resolve discrepancies.</li>
<li>Excellent time management and self-supervision skills, ensuring tasks are completed on time and accurately.</li>
<li>High school diploma or equivalent preferred. Additional education or training in accounting or hospitality is a plus.</li>
<li>Proficiency in Microsoft Word and Outlook preferred.</li>
</ul>
Benefits:
<ul>
<li>Competitive salary and benefits package.</li>
<li>Opportunity to be part of a dynamic and growing hospitality team.</li>
<li>Fast-paced and rewarding work environment.</li>
</ul>
The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. As with all positions at The Indigo Road Hospitality Group, employment is “at will” or voluntary on both the part of the employee or employer. That means employment can be terminated by either party with or without notice and/or with or without cause.
The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

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