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<h3>Job Description</h3>
Job Description
Position: Night Auditor- Part Time
Reports to: Guest Services Manager
Job Purpose: Close current operating day and open the new operating day, to ensure proper accounting &amp; Resort management. 
Job Summary: Welcomes and registers guest, establishes credit, directs guest to room, relays messages, answers questions about services, flips system to the new operating day, maintains and updates records, obtains payments.
 
Duties
<ul>
<li>Willingness to accept the most effective roll.</li>
<li>Welcomes guest by greeting, answering questions, responding to requests.</li>
<li>Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.</li>
<li>Establishes credit by verifying credit cards or obtaining cash.</li>
<li>Directs guest to room by showing location on Resort map.</li>
<li>Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.</li>
<li>Provides concierge duties to guest by answering inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.</li>
<li>Works the Night Audit Processes to close the current operating day and to begin the new operating day. </li>
<li>Closes current day credit card batches to ensure proper processing of payments.</li>
<li>Runs necessary system reports, and records information on a spreadsheet for Accounting.</li>
<li>Contributes to team effort by accomplishing projects/tasks as needed.</li>
<li>Completes nightly task list to prepare team for upcoming day.</li>
</ul>
Qualifications
<ul>
<li>Effective communication skills</li>
<li>Detail oriented </li>
<li>Customer focused. </li>
<li>Hospitality/Front Desk Experience preferred, but not required.</li>
<li>High School Diploma or equivalent experience.</li>
<li>Ability to work 3rd shift.</li>
</ul>
Physical Requirements
<ul>
<li>Lift up to 10 lbs.</li>
<li>Sit and/or stand long periods.</li>
</ul>

Night Auditor- Part Time

<h3>Job Description</h3>
Job DescriptionJob Summary:Under the direction of the Division Director and/or Associate Director, the Concession Manager is responsible for ensuring exceptional customer service and product quality in concession &amp; catering operations. Responsibilities include planning, organizing, and developing related food services, demonstrating leadership, administering personnel and financial management practices, promoting a culture of training and development, and ensuring a positive working environment. The Concessions Manager will lead concessions &amp; catering operations for approximately 160 events per year at various event venues of California State University, Long Beach. Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Maintain food and beverage costs within budgeted targets by minimizing waste, optimizing inventory, and adhering to portion control standards. Including monitoring inventory levels, order supplies, and manage stock to prevent shortages or excess; Execute food inventory management pre-event and post-event to maintain financial efficiency and for auditing purposes. </li>
<li>Foster strong relationships with campus partners by delivering consistent and high-quality service. </li>
</ul>
<ul>
<li>Demonstrate proactive leadership by taking full ownership of concession and catering operations, identifying areas for improvement, and implementing innovative solutions</li>
<li>Plan diverse and appealing menus for concession operations in collaboration with chefs and campus partners</li>
<li>Operates and maintains POS systems, event and catering management software, inventory platforms, and mobile ordering </li>
<li>Demonstrates flexibility in work schedule and availability. Concessions &amp; Catering events frequently include evenings, weekends, and holidays. Occasional extended and/or on call during NCAA tournaments.</li>
<li>Develop and manage budgets for concession operations, including forecasting expenses and revenue to ensure profitability; establish financial targets, monitor spending, control labor costs, and contribute and adhere to planned budgets/goals. </li>
</ul>
<ul>
<li>Coordinates, schedules, and delivers product and catering orders to various on-campus and off-campus locations by use of company vehicles and carts</li>
</ul>
<ul>
<li>Safeguard cash, inventory, and company equipment. </li>
<li>Ensure compliance with food handling, beverage pouring, health, safety, and sanitation regulations. </li>
<li>Maintain equipment and ensure it is safe and working order. </li>
<li>Create, review, recommend, and implement Standard Operating Procedures (SOPs); including opening, closing, and cleaning checklists</li>
<li>Ensure security and safety procedures are adhered to in accordance with Beach Shops policies and procedures</li>
<li>Oversees service standards and trains employees to ensure a high level of customer satisfaction</li>
<li>Respond effectively to customer complaints, needs and feedback. </li>
<li>Maintain financial and administrative records accurately. </li>
<li>Collaborates with Communications and marketing to implement and communicate concession stands promotions and increase customer patronage. </li>
<li>Establish and maintain professional relationships with key campus contacts, and suppliers. </li>
<li>Negotiate pricing and manage contracts with various suppliers. </li>
<li>Perform other duties assigned, reasonably within the scope of the job.</li>
</ul>
Supervisory Responsibilities:
This position supervises and renders guidance to all staff within their department, under their immediate direction, including interns. Carries out supervisory responsibilities in accordance with the Beach Shops policies and procedures.
<ul>
<li>Select candidates for interviews, conduct interviews, hire candidates, and coordinate training of dining staff members, including student assistants.</li>
<li>Supervise and mentor concessions team, ensuring high performance and professional development. </li>
<li>Schedule, prioritize, assign, and direct work to staff members.</li>
<li>Conduct performance evaluations that are timely and constructive.</li>
<li>Handle discipline of employees as needed, in accordance with organizational policy</li>
</ul>
Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
<ul>
<li>Associate’s degree preferred, or equivalent experience and education. </li>
<li>Three years of supervisory experience required; five years preferred. </li>
<li>Experience in concessions management and/or restaurant/campus dining is highly desirable. </li>
<li>Knowledge of State and Federal regulations, including health, safety, and food hygiene standards. </li>
<li>Manager’s CA Food Handler Card or ability to obtain within 30 days of employment. </li>
<li>Responsible Beverage Service (RBS) training or ability to complete training within 60 days of employment.</li>
<li>Essential duties and responsibilities include driving company vehicles. Employee must have a valid CA driver’s license, maintain a clean driving record and attend the Driver Safety training course.</li>
<li>Excellent communication, interpersonal, and customer service skills. </li>
<li>Strong leadership, team motivation, and employee development skills. </li>
<li>Ability to follow safety procedures. </li>
<li>Proven ability to manage budgets, control costs, and maintain financial records. </li>
<li>Strong organizational, time-management, and problem-solving skills. </li>
<li>Proficiency in (e.g., scheduling, inventory systems, Microsoft Office applications) is required. </li>
</ul>
Background Check:
A background check (including criminal records) must be completed satisfactorily before any candidate can be offered a position with the Beach Shops at the CSU. The Beach Shops will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position.
Work Schedule:
The employee’s work shift will be variable and fluctuate based on event schedules. Evenings, weekends, and holidays will be required based on event needs. Occasional extended and/or on call shifts during NCAA tournaments may be required.
Physical Demands:The employee must frequently be able to stand and exert well-paced mobility throughout the entire shift. The employee must be able to frequently use fingers and hands to handle serving equipment, such as plates, tongs, spoons, ladles, etc. The employee must frequently be able to lift and/or move a minimum of 40 pounds. There will be long periods of time standing on their feet and moving around and the employee will be occasionally required to sit, climb, balance, bend at the waist, push or pull, reach above shoulder level, stoop, and kneel. The employee must comply with the University’s rules and regulations as well as the Beach Shops.Work Environment:
The employee is regularly in a traditional dining services and kitchen environment that is frequently busy, has tight work-space, and extreme temperatures ranging from climate-controlled, to humid/hot climate in the kitchen area. The noise level in the work environment is moderate to loud. The employee is regularly susceptible to oven, grill, knives, and other cutlery utensils and has limited exposure to chemicals. The employee will work varied hours to support various events, including weekends and occasional holidays.

Dining Manager II - Concessions (full-time, non-CSULB student)

<h3>Job Description</h3>
Job Description
Come join our awesome team as an Activities Assistant at The Preserve! Offering a competitive hourly rate, based on experience!
The Preserve is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization. Located on the corner of Plantation Road and 6 Mile Cypress Parkway in beautiful Fort Myers, we provide Assisted Living, Memory Support, and Skilled Care Services (Post-Acute Rehabilitation &amp; Long-term care).
Schedule - W1: Fri/Mon/Tues/Wed/Thur W2: Fr/Sat/Tues/Wed/Thur
Benefit Highlights:
<ul>
<li>“refer a friend” bonuses</li>
<li>403(b) Retirement Plan;</li>
<li>Career scholarships;</li>
<li>Quality training, continuing career education and leadership programs;</li>
<li>Medical, Dental and Vision Insurance</li>
<li>Paid Time Off (Vacation, Holiday &amp; Sick Days)</li>
<li>Pay In Lieu of Benefits Program; earn up to 18% more in pay!</li>
<li>NetSpend – Get paid early: Tap into 50% of your earnings after payday.</li>
</ul>
POSITION SUMMARY
The Activities Assistant is responsible for coordinating social, recreational, purposeful and spiritual activities to residents, whose needs include psychological, physical, and cognitive challenges.
QUALIFICATIONS:
<ul>
<li>
High school graduate or equivalent education is preferred. Preference given to persons who have completed courses in therapeutic recreation.
</li>
<li>
Minimum one year experience in a healthcare setting preferred.
</li>
<li>
If operating company vehicle you must be twenty-one (21) years of age and meet the MVR organization standards.
</li>
<li>
Ability to read, understand and follow written and oral instructions; to prepare written reports and documentation.
</li>
<li>
Ability to work with residents of varying levels of responsiveness.
</li>
<li>
Motor coordination and manual dexterity required in working with craft projects and other resident activities.
</li>
<li>
Able and willing to work flexible hours, such as during evenings and weekends for planned activities events.
</li>
<li>
Ability to utilize computers and other electronic devices for tasks such as timekeeping, in-servicing and documentation.
</li>
</ul>
ESSENTIAL FUNCTIONS/AREAS OF ACCOUNTABILITY
<ul>
<li>
Perform defined work routines and daily assignments, using various department supplies and equipment, as assigned by the Therapeutic Recreation Director.
</li>
<li>
Assist with social activities and recreational programs that provide spiritual, physical, social, and intellectual challenges for facility residents.
</li>
<li>
Assist Therapeutic Recreation Director in coordinating Residents' Council meetings.
</li>
<li>
Assist with coordinating printing and supply needs for activities and special events.
</li>
<li>
Perform assigned cleaning responsibilities of equipment and work areas.
</li>
<li>
Initiate reporting and documentation procedures as assigned.
</li>
<li>
Submit supply/equipment requisitions and all reimbursable activity expenses to the Therapeutic Recreation Director for approval, following defined departmental policy.
</li>
<li>
Assist with the development, printing and distribution of resident newsletter.
</li>
<li>
Be knowledgeable of federal, state, and facility's rules, regulations, policies and procedures.
</li>
<li>
Perform other department duties or special assignments as directed by the Therapeutic Recreation Director.
</li>
</ul>
Come join our team and learn why Volunteers of America National Services has been certified as a Great Place to Work for 6 years running by its employees and our employees said their work has a special meaning: this is not “just a job”.
Take pride in helping others and join us today!
At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations’ shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.

Activities Assistant

<h3>Job Description</h3>
Job Description
We are looking for outgoing, entertaining scholars to join our team as Off-Road Jeep Tour Guides. As the #1 ranked TripAdvisor outdoor activity in Scottsdale, we only take on the best of the best to be our tour guides. Our tour guides are required to be subject matter experts on Sonoran desert flora &amp; fauna (we have study materials available), in addition to being able to entertain guests from all over the world. We currently have two slots available and we will award them to the most impressive applicants who are able to best adhere to our high standards of excellence.
Application process: After we receive your application, we will send you an email further explaining the application process and the requirements for your statement of interest. After we receive your complete statement of interest, we will send you study materials with information that you will need to learn and teach us during your in-person interview. If you pass the in-person interview, we will send you to our off-road certification course. Upon successful completion of the off-road certification course, you will enter your probationary period as an Off-Road Tour Guide. Scheduling: Weekends and holidays (Except Thanksgiving and Christmas) are required.&nbsp; Salary: Tour guides are paid per tour completed. Starting salaries range from $18-$25 an hour, depending on the length of the given tour. Tour guides keep all individual gratuity, which ranges from $20-$100 each tour. We also offer monthly performance-based bonuses on top of salary and gratuity.
Requirements: All candidates must have at least 2 years of off-road driving experience before applying for this position. All candidates must have at least 10 years of general driving experience. All candidates must have a valid driver's license. All candidates must have a clean driving record. All candidates must speak English fluently. All candidates must be authorized to work in the United States of America. All candidates must be willing to commute to our business location in North Scottsdale, Arizona. Note: Throughout your application process and probationary period, we will evaluate your attention to detail, ability to follow instructions, and ability to work as a team member. These traits are paramount for this position.
Company DescriptionScottsdale's 2020 #1 ranked TripAdvisor outdoor activity. 
<h3>Company Description</h3>
Scottsdale's 2020 #1 ranked TripAdvisor outdoor activity.

Off-Road Tour Guide

<h3>Job Description</h3>
Job Description
TerraBella Senior Living is the proud operator of more than forty amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Kentucky, Georgia, and Tennessee. TerraBella communities together account for more than 2,200 units and span a full spectrum of senior living and care options, including Active Independent Living, Assisted Living, Memory Care, and short-term Respite Care. 
TerraBella Lake Norman is looking for a Concierge to join our team! 
Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.
Responsibilities: 
<ul>
<li>Carries out telephone answering and reception duties as required.</li>
<li>Takes complete messages with pertinent information and communicates messages to the intended recipient.</li>
<li>Greets residents and visitors. Answers inquiries and gives directions.</li>
<li>Collates brochures for the marketing department.</li>
<li>Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.</li>
<li>Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.</li>
<li>Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.</li>
<li>Maintains and keeps desk and entry area neat and organized.</li>
<li>Organizes, distributes mail to residents, Executive Director and Department Coordinators.</li>
<li>Maintains resident forms for miscellaneous credits.</li>
<li>Maintains adherence to all company personnel policies and established operating policies and procedures.</li>
<li>Other duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or general education degree (GED) preferred.</li>
<li>One to three years customer service experience and/or training; or equivalent combination of education and experience.</li>
</ul>
Benefits:
In addition to a rewarding career and competitive salary, TerraBella offers a comprehensive benefits package. 
Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.
Thank you for your interest in TerraBella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. 
EOE D/V

Concierge -- Full-Time, Weekdays

<h3>Job Description</h3>
Job DescriptionAs an industry-leading health care organization, our mission is to provide our communities with “Better Products, Better Services, Better Lives.” We are a dynamic, growing, family-owned company with locations in Michigan, Indiana and Florida. Join our team at Binson’s Medical Equipment &amp; Supplies today! 
WHAT WE'RE LOOKING FOR:
<ul>
<li>High School Diploma or Equivalent</li>
<li>Interpersonal and customer service skills</li>
<li>Multitasking and organizational skills</li>
<li>Experience working with computers and data entry</li>
<li>Previous medical office experience preferred</li>
</ul>
WHAT YOU WILL BE DOING: 
<ul>
<li>
Obtain and input all information from new patients into computer system including personal information and insurance 
</li>
<li>
Answering incoming phone calls into the department
</li>
<li>
Obtain verbal/written orders from physicians prior to order generation, as required by insurance
</li>
<li>
Obtain and document all necessary authorizations needed for customer order generation prior to dispensing items to customers
</li>
<li>
Contacting customers when products have been received and schedule a pick-up time
</li>
<li>
Manage work hold bins and make sure orders are scheduled timely for pick up
</li>
<li>
Maintain the customer waiting area to make sure it is clean and neat at all times
</li>
</ul>
 
LOCATION &amp; SCHEDULE: 
<ul>
<li>13450 Farmington Rd. Livonia, MI 48150</li>
<li>Monday-Friday 9:30 AM - 6:00 PM</li>
</ul>
 
 
WHAT'S IN IT FOR YOU?
<ul>
<li>Competitive wages and benefits</li>
<li>Health, Dental, Vision and Life Insurance</li>
<li>Paid Holidays/Floating Holiday</li>
<li>Paid Vacation</li>
<li>401k Retirement Savings</li>
<li>Growth &amp; Advancement Opportunity </li>
<li>Paid training</li>
</ul>
ARE WE A MATCH?
If you think you have what it takes, apply online today! Join our industry-leading organization and put your exceptional skills into action.

Front Desk Receptionist/Office Coordinator

<h3>Job Description</h3>
Job DescriptionBenefits/Perks&nbsp;
<ul>
<li>Flexible Scheduling</li>
<li>Career Advancement Opportunities&nbsp;</li>
<li>Competitive Compensation</li>
<li>Saturday, Sunday, Monday 10 PM - 6 AM / pick up extra shifts when available.</li>
<li>Please contact Joni Johnson @ 623-977-1318 to set up an interview. You will press #3 to be connected to the front desk.</li>
</ul>
Job SummaryWe are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you! &nbsp; Responsibilities
<ul>
<li>Greet every guest with a smile&nbsp;</li>
<li>Assist guests with the registration process</li>
<li>Answer phone calls and take messages accurately</li>
<li>Anticipate the needs of guests and build rapport</li>
<li>Respond to guest concerns and resolve them appropriately, escalating to management when necessary</li>
<li>Maintain accurate records of registration and payment information&nbsp;</li>
<li>Ensure compliance with health and quality standards</li>
</ul>
Qualifications
<ul>
<li>High School Diploma/GED required</li>
<li>Familiarity with hospitality industry standards</li>
<li>Knowledge of front desk operations and procedures</li>
<li>Proficient in English; knowledge of other languages is a plus</li>
<li>Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations</li>
<li>Ability to demonstrate genuine care for customers and employees</li>
<li>Ability to work in a fast-paced environment</li>
</ul>

Guest Service Representative/ Night Audit

<h3>Job Description</h3>
Job Description
Customer Service for family owned dry cleaner &amp; Laundry, candidate will be responsible for performing general administrative and clerical support duties including, providing excellent customer service to customers, guests, walk-ins, and Answering the phone. This position requires some knowledge on computer usage.
This job offers 20 hours a week but can offer more hours if candidate would like to work other stores. Also, Schedule is flexible, hours of operation are Mon-Fri 9am-6pm and Sat 9am-4pm. 20 hours can be given by working 2 days or breaking it up 2 hours a day.
Candidate will receive equate training.

Front Desk

<h3>Job Description</h3>
Job Description
Position Overview:
Turn your passion for taking care of others into a rewarding role with the growing team at EWC Growth! The prime responsibility of a Guest Service Associate is creating an exceptional guest experience, achieving sales goals, and willingness to initiate genuine conversation and recommendations with our guests on European Wax Center services and products.
Benefits:
<ul>
<li>We are committed to recognizing your exceptional performance with earnings ranging from $17.50 to $25.00 or more per hour. Our compensation structure includes a $17.50 base pay complemented by commissions and incentives, to ensure that those who achieve their goals consistently often may surpass this range.</li>
<li>Free Waxing.</li>
<li>Discounts on all Retail Products.</li>
<li>Industry Renowned Paid Training. </li>
<li>Medical, Dental, Vision insurance.</li>
<li>Company paid Short Term Disability and Life Insurance </li>
<li>401K and Employer Match.</li>
<li>Vacation and Sick Time start accruing from day one of employment. </li>
<li>Paid Parental Leave.</li>
<li>Free Uniforms at Hire.</li>
<li>Career Growth Opportunities.</li>
<li>Employee Assistance Program.</li>
<li>Commuter Benefits.</li>
<li>Anniversary Awards.</li>
<li>Being part of a Successful Team and Positive Company Culture.</li>
<li>You could earn a bonus for each positive Google review, thanks to our partnership with Edge; a tool that turns guest feedback into additional incentives.</li>
</ul>
Skills/Abilities:
<ul>
<li>Strong attention to detail</li>
<li>Ability to communicate with guests to discuss their needs and preferences</li>
<li>Ability to work flexible days and hours, including weekends</li>
<li>A positive, friendly, and personable demeanor</li>
<li>Ability to receive and provide feedback</li>
<li>An ability to work independently with limited supervision</li>
<li>Ability to work in a fun, fast-paced environment</li>
<li>Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook</li>
<li>A strong desire to work with others and engage new associates with energy and enthusiasm for EWCG</li>
</ul>
Essential Functions, Behaviors, and Expectations:
<ul>
<li>Develop a thorough understanding of European Wax Center services and products</li>
<li>Arrive to work timely following the appropriate dress code, including wearing of the required name tag</li>
<li>Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location</li>
<li>Confirm each guest service(s) and offer recommended/related add on service(s)</li>
<li>Administer check-ins and check-outs, processing payments, refunds and reservation requests</li>
<li>Inform the guest of the prebooking benefits and how to utilize the app to reschedule</li>
<li>Educate guests on benefits and savings of Wax Passes</li>
<li>Organize the reservation book based on guest requests and associate availability</li>
<li>Perform opening and closing procedures for the center</li>
<li>Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms</li>
<li>Other duties as assigned</li>
</ul>
Requirements
<ul>
<li>High school diploma or GED</li>
<li>2+ years customer service experience or sales experience is preferred.</li>
<li>Exceptional interpersonal skills.</li>
<li>Excellent written and verbal communication.</li>
<li>Good time management and organizational skills.</li>
<li>Patience and good listening skills.</li>
</ul>
Physical Demands
While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.
 About the Company:
European Wax Center is a beauty lifestyle brand that was founded in 2004, and has expanded with more than 1000 locations in over 45 states across the U.S. Our vision of Revealing Beautiful Skin takes place while we offer full body waxing services, an exclusive product portfolio, and an exceptional guest experience from the moment you Walk In until you Strut Out. 
Visit us at waxcenter.com and discover how European Wax Center is committed to "Revealing Beautiful Skin!". 
EWC Growth is one of the largest franchisees in the EWC network with more than 50 locations across 5 different states. Our Mission is to positively impact everyone who walks through our doors. EWC Growth, we’re more than a group of colleagues; we are warm, supportive, and deeply committed to teamwork to achieve a shared goal. Our values are rooted in our respect and appreciation for one another, and we are dedicated to building and encouraging a caring and understanding environment. We also believe we have a shared responsibility to enrich the lives of our associates and the guests that visit us.
Visit us at ewcgrowth.com and read more about our company values!
EEO Statement:
EWC Growth is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. EWC Growth is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
IND123

Guest Service/Sales Associate

<h3>Job Description</h3>
Job Description
Do you want to work at an island escape with 24/7 ocean views, frozen drinks, fresh coastal cuisine, and blissed-out beach vibes? Submit your application for our Night Auditor opening and find out what it truly means to be a part of the Tides Folly Beach team.
Compensation: $17.00 per hour
Location: 1 Center St, Folly Beach, SC 29439
JOB TITLE: NIGHT AUDITOR
DEPARTMENT: GUEST SERVICES
LOCATION: TIDES FOLLY BEACH
REPORTS TO: GUEST SERVICE MANAGER
POSITION SUMMARY:
Responsible for handling reservation inquiries, modifications, and cancellations in an attentive, courteous, and efficient manner. Quote available rates and upsell room types to maximize revenue. Ensure a consistent focus on providing an exceptional experience to every guest while maximizing profitability at the same time. Must possess strong quality control skills, task management, and communication with internal and external clients. Must be able to work a flexible schedule based on business needs. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.
MAIN DUTIES AND RESPONSIBILITIES: 
<ul>
<li>
Perform all check-in and check-out tasks
</li>
<li>
Manage online and phone reservations
</li>
<li>
Inform customers about payment methods and verify their credit card data
</li>
<li>
Register guests collecting necessary information (like contact details and exact dates of their stay)
</li>
<li>
Welcome guests upon their arrival and assign rooms
</li>
<li>
Provide information about our hotel, available rooms, rates, and amenities
</li>
<li>
Respond to clients’ complaints in a timely and professional manner
</li>
<li>
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
</li>
<li>
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
</li>
<li>
Upsell additional facilities and services when appropriate
</li>
<li>
Maintain updated records of bookings and payments
</li>
</ul>
<ul>
<li>
Processes guest charges vouchers and credit card vouchers.
</li>
<li>
Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
</li>
<li>
Transfer charges and deposits to master accounts.
</li>
<li>
Check to see that all charges are assigned to the appropriate departments.
</li>
<li>
To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into the PMS system.
</li>
<li>
To Verify that all charges posted from the POS Software SPA software had reached the correct guest folios and also not missing.
</li>
<li>
Verifies all account postings and balances.
</li>
<li>
Verifies that room rates are correct and posts those rates to guest accounts.
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Monitors the current status of coupons, discount, and other promotional programs.
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Tracks room revenues, occupancy percentages, and other front office statistics.
</li>
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Prepares a summary of cash, check, and credit card activities.
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Summarizes results of operations for management.
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Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
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Follow the End of Day / Night Audit Checklist.
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Must have complete knowledge of emergency procedures.
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Balance the day’s charges, making corrections as necessary.
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Performs wake-up calls.
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Run end of day process in property management software (PMS).
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Understand principles of auditing, balancing, and closing out accounts.
</li>
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Perform nightly balancing of in-room video and long-distance telephone services
</li>
</ul>
SUPERVISORY RESPONSIBILITIES :
Night Security Officer.
JOB REQUIREMENTS: 
Education: High school graduate or equivalent.
Experience: Minimum one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks. Work experience as a Hotel Front Desk Agent, Receptionist, or similar role. Experience with hotel reservation software, like Cloudbeds and RoomKeyPMS. Understanding of how travel planning websites operate, like Booking and TripAdvisor. Degree in hotel management is a plus.
Skills: 
<ul>
<li>
Possess a positive customer service attitude.
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Excellent communication and organizational skills
</li>
</ul>
WORKING CONDITIONS: 
The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equipment to Be Used: Computer, Phone, walkie-talkie
Physical &amp; Mental Requirements:
<ul>
<li>
Requires grasping, writing repetitive motions
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Prolonged periods of sitting and walking
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May occasionally have to lift, push, pull or carry up to 40 pounds.
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Standing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion, have to lift and carry up to 40 pounds.
</li>
</ul>
Work Environment:
<ul>
<li>
While primarily an indoor job, one must be able to walk outside in a variety of weather conditions.
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Will work primarily in public areas of the hotel
</li>
<li>
Must be comfortable working in a shared space, with frequent noise, without the use of a private office.
</li>
</ul>
EOE/ DFWP

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