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Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a Customer Support Agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
 
<h3>Your Role as a Customer Support Agent:</h3>
<ul>
<li>Answer to inbound calls and customer inquiries.</li>
<li>Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner.</li>
<li>To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.</li>
<li>To troubleshoot through the use of open questions, support documents and system training.</li>
<li>To be able to offer recommendations to common problems or frequently asked questions</li>
</ul>
Requirements
<ul>
<li>Fluency in Turkish (Native);</li>
<li>Work Permit Portugal;</li>
<li>Citizen UE </li>
<li>Good knowledge of English (B2 level);</li>
<li>Typing Speed: 25 words per minute;</li>
<li>Availability to work in rotating shifts;</li>
<li>Good computer skills;</li>
<li>Any kind of previous experience or contact with clients;</li>
<li>Excellent communication skills;</li>
<li>Good listening and empathy skills;</li>
<li>Good time management skills;</li>
<li>Team spirit and flexibility.</li>
</ul>
Benefits
<ul>
<li>Competitive salary;</li>
<li>Meal vouchers;</li>
<li>Fixed-term, renewable employment contract;</li>
<li>Private health insurance after 6 months of contract signature (additionally to the standard insurance);</li>
<li>Sports activities and much more!!</li>
</ul>

Turkish Customer Support Agent - Lisbon

Cross Border Talents is looking for Swedish Native Speakers for the position of Customer Support Agent to work in Sofia - Bulgaria.
Our Client
"is the leader in the BPO sector in Bulgaria. We have almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and creative customer service support for global customers in over 50 languages" Our client is a leading provider of multilingual player support localization and testing services for the games industry.
As a Social Media Content Review Analyst you will be a part of a great team and all together will: 
<ul>
<li>View and action potentially violating content on an ongoing basis</li>
<li>Conduct objective, fair, unbiased, and investigations into reported content</li>
<li>Be an expert on internal policies and stay up-to-date with policy updates</li>
<li>Identify and share observed patterns about reported content to improve performance</li>
</ul>
 
Requirements
We’re looking for someone with:
<ul>
<li>High attention to detail and content</li>
<li>Ability to defend decisions and provide context in thought process</li>
<li>Ability to identify patterns in behavior that can be leveraged for improved decision-making</li>
<li>Strong organizational and time management skills to deal with shifting priorities and high volumes of work</li>
<li>Flexibility to work any assigned shifts, which may include early mornings, overnight, weekends, and holidays</li>
<li>Experience investigating fraud, spam, or other types of inappropriate content is an asset</li>
</ul>
 
Required Qualifications: 
<ul>
<li>Ability to process sensitive and disturbing content</li>
<li>Fluent in Swedish </li>
<li>B2 or higher English language skill</li>
<li>Knowledge of pop culture, global events, and culture of the market(s) you are serving</li>
</ul>
Benefits
Our client believes the staff is their most important asset and therefore they take pride in finding the best, most talented and driven employees.
<ul>
<li>salary much higher than the average Bulgarian wage;</li>
<li>accommodation in a hotel or apartment arranged by our client;</li>
<li>support in finding an apartment afterwards;</li>
<li>reimbursement of a Flight ticket;</li>
<li>all our employees receive also: meal vouchers, additional health coverage; free transportation for early and late shifts;</li>
<li>In our client offices they have: free gym, yoga, massage, corporate psychologist, healthy days/weeks.</li>
</ul>

Social Media Content Review Analyst with Swedish and English

As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Dutch Speaking stakeholders.
The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.
Responsibilities
<ul>
<li>Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.</li>
<li>Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams.</li>
<li>Coordinate regular calls with the client, for refills and upgrades to product accessories.</li>
<li>Process both client-generated and internally generated service request tickets, within specified delivery times.</li>
<li>Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.</li>
<li>Provide services to clients like: Air Liquid; Goldman Sachs, eBay, Fiat, NHS Hospitals (UK), Cambridge Universities with high level of responsibility.</li>
<li>Managing supply related requests: by phone, by portals, by email, or even by chat.</li>
<li>Our clients request consumables that can be either: tonners, fusers, drums (part of a printer), in summary anything that is consumables within the printer</li>
<li>The Service Desk Agent validates if the request is: a) already in the premises b) if the order is already placed for it c) The status of the request</li>
<li>This is a non-technical role;</li>
</ul>
Requirements
<ul>
<li>High School Diploma or Secondary School Completion Equivalent </li>
<li>Minimum of a year’s experience in a Customer Support or client facing role, in a multi-national environment (preferable)</li>
<li>Close familiarity with Computers and Digital Network configurations. Including advanced level working knowledge of the Microsoft Office Suite.</li>
<li>Adaptable to working alongside the time zone and calendar of local stakeholders.</li>
<li>Required Language Thresholds:
<ul>
<li>English (B2 - C1: Independent User Level) </li>
<li>Dutch (C2: Native-Level Fluency)</li>
</ul>
</li>
</ul>
Benefits
<ul>
<li>Competitive Salary </li>
<li>Meal Allowance on Card</li>
<li>Career Progression Opportunities</li>
<li>Staff Canteen with varied food options and river-facing balcony seating</li>
<li>Well-rounded Health and Life Insurance Packages</li>
<li>On-site gym: includes indoor pool access, fitness classes, and a football pitch</li>
<li>Temporary work from hoem with equipment provided</li>
</ul>

Dutch Service Desk Agent

<h3>Cross Border Talents is looking for Slovak speakers to work in Athens, Greece.</h3>
 
Your role:
<ul>
<li>Respond and record consumer inquiries/questions raised through free phone lines for customers;</li>
<li>Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;</li>
<li>Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;</li>
<li>Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;</li>
<li>Troubleshoot through the use of open questions, support documents, and system training;</li>
<li>Offer recommendations to common problems or frequently asked questions.</li>
</ul>
Requirements
<ul>
<li>High School Diploma or Higher;</li>
<li>Native/Fluent Slovak;</li>
<li>Good level of English, C1;</li>
<li>Writing speed: 20 words per minute;</li>
<li>Active Listening;</li>
<li>Good Problem Solving Skills;</li>
<li>Strong troubleshooting skills.</li>
</ul>
Benefits
<ul>
<li>Paid travel Expenses;</li>
<li>Health Coverage and Private Health Care;</li>
<li>Attractive Salary with performance bonus;</li>
<li>Working hours: 40h per week = is 8 hours per day / 5 days a weeks.</li>
</ul>

Slovak Customer Support - Athens, Greece

Our client born from Evolution IT Solution, working in Business Process Outsourcing and currently working on an exciting new Project! Their work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to them, which is why they offer their team members opportunities to develop and advance professionally and personally.
ABOUT YOUR ROLE:
✓ Provide an excellent customer service from day one
✓ Assist with client’s queries &amp; issues regarding the brand you are representing
✓ Manage clients’ portfolios &amp; keeping track of all information - Ensure a positive experience throughout the customer’s journey
✓ To be the point of contact before and after purchases (payment questions, modifying delivery dates, handling requests and complaints)
✓ Outbound calls and e-mail service
Requirements
WHAT WE EXPECT FROM YOU:
✓ Level C1/C2 or Native Swedish 
✓ English knowledge (to make sure you keep up with training and working communication)
✓ Well organized and proactive
✓ To act with integrity and ethically
✓ To be a Team player
✓ A positive attitude and motivation to face new challenges
Benefits
WHAT WE OFFER
▪ 4 weeks paid training program (250€ per week)
▪ Career progression opportunities
▪ A multi-cultural and diverse environment
▪ Salary package according to experience (including lunch and transport allowances)
▪ 14 salaries per year (Christmas and Holliday allowance) ▪
All necessary equipment will be provided

Customer Service Operator - Swedish Speaker - Lisbon Portugal

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a Customer Support Agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
<h3>Your Role as a Customer Support Agent:</h3>
<ul>
<li>Answer to inbound calls and customer inquiries.</li>
<li>Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner.</li>
<li>To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.</li>
<li>To troubleshoot through the use of open questions, support documents and system training.</li>
<li>To be able to offer recommendations to common problems or frequently asked questions</li>
</ul>
Requirements
<ul>
<li>Fluency in Romanian (Native);</li>
<li>Work Permit;</li>
<li>Good knowledge of English (B2 level);</li>
<li>Typing Speed: 25 words per minute;</li>
<li>Availability to work in rotating shifts;</li>
<li>Good computer skills;</li>
<li>Any kind of previous experience or contact with clients;</li>
<li>Excellent communication skills;</li>
<li>Good listening and empathy skills;</li>
<li>Good time management skills;</li>
<li>Team spirit and flexibility.</li>
</ul>
Benefits
<ul>
<li>Competitive salary;</li>
<li>Meal vouchers;</li>
<li>Fixed-term, renewable employment contract;</li>
<li>Private health insurance after 6 months of contract signature (additionally to the standard insurance);</li>
<li>Sports activities and much more!!</li>
</ul>

Romanian Customer Support Agent - Lisbon

As a French Customer Support – Hospitality services, you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer support who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective. Turn your passion for hospitality into action in customer service helping people find great places to stay and creating unique experiences.
On a typical day, you’ll
<ul>
<li>Management of incoming calls</li>
<li>Identify and assess customers’ needs to achieve satisfaction</li>
<li>Build sustainable relationships of trust through open and interactive communication</li>
<li>Provide accurate, valid and complete information by using the right methods/tools</li>
<li>Meet personal/customer service team targets and call handling quotas</li>
<li>Keep records of customer interactions, process customer accounts and file documents</li>
<li>Follow communication procedures, guidelines and policies</li>
</ul>
Requirements
Language skills:
<ul>
<li>Near native level of French</li>
<li>Advanced level of English</li>
</ul>
Skills:
<ul>
<li>Good MS Office skills</li>
<li>Strong phone contact handling skills and active listening</li>
<li>Customer orientation and ability to adapt/respond to different types of characters</li>
<li>Excellent communication and presentation skills</li>
<li>Ability to multi-task, prioritize, and manage time effectively</li>
</ul>
Benefits
<ul>
<li>Competitive remuneration package (1100 euros)</li>
<li>Monthly bonuses</li>
<li>Opportunities for international Career through company's International Mobility program</li>
<li>A challenging working environment</li>
<li>Private Health Insurance</li>
<li>Indefinite contract</li>
<li>Paid training</li>
</ul>
Only CVS in English will be reviewed.

French Customer Support | Hospitality services - Athens

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognized as an excellent company to work for and one of the best costumer services provider company, considered several times the best company to work for in Portugal by the Great Place to Work Institute and twice by Exame Magazine.
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
<h3>Your Role as a Customer Support Agent:</h3>
<ul>
<li>Answer to inbound calls and customer inquiries;</li>
<li>Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;</li>
<li>To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.</li>
<li>To troubleshoot through the use of open questions, support documents and system training.</li>
<li>To be able to offer recommendations to common problems or frequently asked questions</li>
</ul>
Requirements
<ul>
<li>Fluency in German (C2 Level or Native);</li>
<li>Good knowledge of English (B1 level);</li>
<li>Typing Speed: 20 words per minute.</li>
<li>Availability to work in rotating shifts</li>
<li>Good computer skills;</li>
<li>Any kind of previous experience or contact with clients</li>
<li>Excellent communication skills;</li>
<li>Good listening and empathy skills;</li>
<li>Good time management skills;</li>
<li>Team spirit and flexibility.</li>
</ul>
Benefits
<ul>
<li>Competitive salary;</li>
<li>Meal vouchers;</li>
<li>Fixed-term, renewable employment contract;</li>
<li>Private health insurance after 6 months of contract signature (additionally to the standard insurance).</li>
<li>Airport pick-up and administrative assistance with your registration in Portugal;</li>
<li>Reimbursement of your flight expenses</li>
<li>Accommodation in one of our Client's company’s shared apartments;</li>
<li>Free Portuguese lessons, sports activities and much more!!</li>
</ul>

German Customer Support Agent - Lisbon

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a Customer Support Agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
 
<h3>Your Role as a Customer Support Agent:</h3>
<ul>
<li>Answer to inbound calls and customer inquiries.</li>
<li>Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner.</li>
<li>To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.</li>
<li>To troubleshoot through the use of open questions, support documents and system training.</li>
<li>To be able to offer recommendations to common problems or frequently asked questions</li>
</ul>
Requirements
<ul>
<li>Fluency in Hungarian (Native);</li>
<li>Good knowledge of English (B2 level);</li>
<li>Typing Speed: 25 words per minute;</li>
<li>Availability to work in rotating shifts;</li>
<li>Good computer skills;</li>
<li>Any kind of previous experience or contact with clients;</li>
<li>Excellent communication skills;</li>
<li>Good listening and empathy skills;</li>
<li>Good time management skills;</li>
<li>Team spirit and flexibility.</li>
</ul>
Benefits
<ul>
<li>Competitive salary;</li>
<li>Meal vouchers;</li>
<li>Fixed-term, renewable employment contract;</li>
<li>Private health insurance after 6 months of contract signature (additionally to the standard insurance);</li>
<li>Sports activities and much more!!</li>
</ul>

Hungarian Customer Support Agent - Lisbon

At the moment Cross Border Talents is looking for French speakers to work in Athens, Greece. Are you interested in moving abroad?
<h3>Your Role as a Sales Representative Advisor:</h3>
<ul>
<li>Communicate with French-speaking customers &amp; partners from France</li>
<li>Maintain and increase existing client portfolios</li>
<li>Strive toward customer retention and loyalty, fully supporting the customer to achieve a successful sales outcome</li>
<li>Provide and maintain strong, professional relationship with all customers and show empathy at all times</li>
<li>Work effectively as part of a team, developing effective and supportive relationships with colleagues and management</li>
</ul>
<h3> </h3>
<h3> </h3>
Requirements
<ul>
<li>Excellent knowledge &amp; communication skills in French</li>
<li>Very good command of English</li>
<li>Usage of MS Windows and MS Office, ability to use Internet applications</li>
<li>Sales on a B2B Level</li>
<li>Simple mathematical calculations to work out dimensions and recommend correct freight Solutions</li>
<li>Knowledge of logistics on an operational level, as well as overland, seafreight and airfreight Logistics will be an advantage</li>
<li>Good problem-solving skills</li>
</ul>
Benefits
<h3>Cross Border Talent's Offer:</h3>
<ul>
<li>Complete relocation support: (flight ticket to Greece, 2-week hotel accommodation, assistance finding an apartment, real estate fee covered by our company)</li>
<li>Training by certified instructors</li>
<li>Competitive monthly salary + 2 extra salaries per year</li>
<li>Numerous benefits and discounts</li>
<li>Professional growth &amp; development opportunities</li>
<li>Free Greek language courses</li>
<li>State of the art premises located close to the center of Athens, providing a great working environment with relaxing break areas</li>
<li>Special events as well as community &amp; social responsibility initiatives</li>
 
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. 
</ul>

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