field_job_employment_type

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job_organization_name

city

state

<h3>Job Description</h3>
Job Title: Software Development Engineer II (Platform) - Java Cloud Engineer
Location: Plantation, FL 33322
Employment Type: Full-time
 
Company Overview: 
NationsBenefits is recognized as one of the fastest growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members. 
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction. 
Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members. 
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
 
Key Responsibilities:
1. Application Development:
• Design, develop, and maintain features for our FinTech application using Java 21 and Spring Boot 3.x.
• Write clean, well-documented, and efficient code, focusing on both performance and maintainability.
• Integrate third-party APIs and services to extend the functionality of the application.
2. Collaboration &amp; Teamwork:
• Collaborate with senior engineers and other team members to deliver high-quality software solutions.
• Work closely with Product Managers to understand business requirements and translate them into detailed technical designs and features.
•Participate in code reviews, share best practices, and contribute to a culture of continuous improvement.
3. Testing &amp; Quality Assurance:
• Write unit and integration tests to ensure the quality and stability of the codebase.
• Debug and resolve issues, ensuring that the application runs smoothly and efficiently.
• Participate in ensuring that the software adheres to quality standards and meets regulatory requirements.
4. Continuous Improvement:
• Suggest and implement improvements to the development process, tools, and technologies used by the team.
• Contributes to building a positive, collaborative, and knowledge-sharing environment within the engineering team.
5. Compliance &amp; Security:
• Follow best practices to ensure that the application is secure and compliant with relevant industry regulations.
• Be proactive about identifying and mitigating potential security risks and vulnerabilities in the system.
 
Requirements:
• Education: Master’s or Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience: 2-4 years of professional experience in Java 21 with Spring Boot 3.x
•Microservices &amp; APIs: Strong expertise in microservices architecture and RESTful API development.
• Database Management: Hands-on experience with SQL and NoSQL databases. (PostgreSQL, MongoDB, etc.)
•DevOps &amp; Cloud: Familiarity with AWS, GCP, or Azure, and containerization tools like Docker/Kubernetes.
• CI/CD &amp; Version Control: Proficiency in Git and experience working with CI/CD pipelines, SonarQube etc.
• Agile &amp; Collaboration: Experience in Agile development methodologies with excellent problem-solving skills.
• Unit Testing: Proficiency in SonarQube, and automated testing (JUnit, Mockito, PITest).
 
Preferred Qualifications:
• DevOps Tools: Knowledge of Jenkins, Kubernetes, and other DevOps automation tools.
• Full-Stack Exposure: Familiarity with front-end frameworks like React 
• FinTech Experience: Understanding payment systems, transaction processing, and data security in FinTech applications. Awareness of compliance frameworks such as PCI-DSS.

Java Cloud Engineer

<h3>Job Description</h3>
Title : Java Full Stack Developer
Location : Remote
Type : Fulltime
 
Job Description :
Experience:
<ul>
<li>4-6 years of professional software development experience</li>
</ul>
 
Technical Expertise:
<ul>
<li>Strong full-stack development experience with Java and React</li>
<li>Proficient in Python scripting</li>
<li>Hands-on experience with AWS cloud services</li>
<li>Solid understanding of infrastructure, systems, and networking concepts</li>
<li>Familiarity with Kubernetes (hands-on experience is a plus)</li>
</ul>
 
Core Competencies:
<ul>
<li>Exceptional analytical and problem-solving abilities</li>
<li>Ability to learn new technologies and applications rapidly</li>
<li>Self-directed with strong initiative and independence</li>
<li>Quick learner who can decode complex systems efficiently</li>
</ul>
 
Education
<ul>
<li>Bachelor's degree in Computer Science (preferably from a top-tier institution)</li>
</ul>

Java Full Stack Developer (Federal Government Project)

<h3>Job Description</h3>
Local growing TEAM is looking for a Systems Engineer that will wear many hats! This is a hybrid role and comes with alot of opportunity for growth!
 
What You’ll Do:
- Tier 2 &amp; 3 escalation for support (employee &amp; corporate application) related issues
- Troubleshooting and management of user provisioning processes and applications in brand focused Okta orgs
- Systems engineering, administration and projects within Google, Okta, Slack, JAMF, Workspace One,
- Technical onboarding and ongoing support of users in multiple offices and countries
- Update and maintain computer and mobile device management policies in Jamf/Ivanti/Workspace One
- Diagnose, troubleshoot, research complex employee and platform issues
- Hardware deployment, software installation and maintenance of user machines
- Configuration and support of Zoom rooms and other AV equipment
- Asset tracking and inventory management
- Communicate highly technical information to both technical and non-technical personnel
- Assist in determining where systems, infrastructure, automation and workflows are needed
- Work with key stakeholders and end users to identify and implement new processes and technologies
- Work closely with the international Business Technology team on portfolio-wide projects
 
What You’ll Need:
- 5+ years of experience in end user IT and infrastructure support, Windows environment
- Good documentation and communication skills via Email, Jira, and Slack
- Attention to detail and ability to follow direction
- OS Experience: MacOS, Windows 10, iOS, Android
- Software Platforms: Okta, Google Workspace, Zoom, Slack

Systems Engineer

<h3>Job Description</h3>
Title: - Information Security Analyst (IAM) Contract: - 12-24 months Pay Range: - 40$-45$/hr on W2 (No C2C) Location: - Charlotte NC &amp; Chandler AZ Job Description: In this contingent resource assignment, candidate may: 
<ul>
<li>Participate in low to moderately complex initiatives and identify opportunity for process improvements within Information Security Analysis. </li>
<li>Review and analyze basic or tactical Information Security Analysis assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables. </li>
<li>Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function, policies, procedures, and compliance requirements. </li>
<li>Provide information to client personnel in Information Security Analysis. </li>
</ul>
Required Qualifications: 
<ul>
<li>2 plus years of Information Security Analysis experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.</li>
</ul>
Desired Qualifications:
<ul>
<li>Hands-on experience with IAM Tools (SailPoint, Okta, CyberArk, Ping, Microsoft Entra ID)</li>
<li>Experience with authentication standards (LDAP, SAML, OAuth, Open ID, SCIM).</li>
<li>Experience with security compliance frameworks (ISO, NIST, SOX, PCI)</li>
<li>Ability to interact with various layers of leadership</li>
<li>Ability to prioritize work, meet deadlines, and achieve deliverables</li>
<li>Strong organizational, multi-tasking, and prioritizing skills</li>
<li>Customer service focus with the ability to respond to requests in a timely manner</li>
<li>Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, and Project) skills</li>
</ul>
Pay Range: $40- $45 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

Information Security Analyst 2 - Contingent

<h3>Job Description</h3>
Introduction to the Team:
Our Technology Team partners with teams across Expedia Group to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction. 
The Multi-Product AI team at Expedia Group enables unforgettable travel experiences. The team’s responsibilities cover search ranking &amp; recommendations for Brand Expedia across core lines of business including Flights, Cars, Packages, and Activities. Additionally, we’re responsible for optimizing our interactions with travelers across this domain, including cache optimization, price forecasting, and next-best action modeling. Our approaches include both traditional ML as well as GenAI and Agentic AI solutions. We work closely with other teams in the Data &amp; AI organization to continually improve our tools, processes, and platforms for building and deploying industry leading AI solutions. 
The Senior Machine Learning Scientist will be a technical lead for our team’s Generative &amp; Agentic AI projects. You will utilize RAG pipelines, LLM orchestration, MCP servers and other techniques to solve challenging business problems, implement best practices across the team, and act as a full-stack contributor to design, develop, and deploy AI solutions. You will work with a dynamic group of product managers, engineers, and scientists to achieve Expedia’s business goals. 
In this role, you will:
<ul>
<li>Enhance our recommendations across both agentic &amp; traditional search placements </li>
<li>Design and implement agentic AI systems and define best practices for the team </li>
<li>Design agentic systems with capabilities including long-term memory, tool integration, multi-agent collaboration </li>
<li>Lead end-to-end agent development lifecycles, including prompt engineering, RAG, evaluation, deployment, and monitoring </li>
<li>Utilize MCP for enterprise data/tool connectivity </li>
<li>Manage stakeholders with frequent communication and expectation management, meeting deadlines and minimizing surprises. </li>
<li>Build relationships with other AI leads across the company to share knowledge &amp; find collaboration opportunities </li>
<li>Stay abreast of developments in machine learning &amp; AI via publications and conferences </li>
</ul>
Minimum Qualifications:
<ul>
<li>Bachelor's, Master’s, or PhD degree in a quantitative field </li>
<li>6+ years of industry experience as an AI Engineer or similar role </li>
<li>2+ years experience as a technical lead of Agentic AI projects </li>
<li>Expertise with Python &amp; AI libraries/frameworks such as Pytorch, TensorFlow, LangChain, LlamaIndex, HuggingFace </li>
<li>Proven ability to build, deploy, and maintain AI projects in production environments </li>
<li>Strong experience with LLM orchestration, prompt engineering, RAG pipelines </li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience with ranking &amp; recommendation systems </li>
<li>Publications in top-tier ML conferences or journals </li>
<li>Experience building or integrating MCP servers for tool exposure </li>
<li>Familiarity with multi-agent/hierarchical agent systems</li>
</ul>

Senior Machine Learning Scientist- Search, Recommendations, & AI Engineering

<h3>Job Description</h3>
Job Summary: We are seeking a highly motivated and skilled Data Center Optical Engineer to join our team. The ideal candidate will have experience in racking, cabling, and stacking equipment, decommissioning, break-fix, remote hands services, hardware replacement, and network transport optical troubleshooting. The Optical Engineer will ensure the seamless operation of our data center facilities, providing top-notch customer service and technical support.
 
Key Responsibilities:
<ul>
<li>Break-Fix: Must be able to work outside of normal business hours (i.e., shift work), to include nights and weekends, when needed.</li>
<li>Remote Hands: In-depth knowledge of data center equipment installation and basic testing methods and procedures (MOPs). Knowledge of operating principles of data center, wireline and IP transport environments. Ability to interpret and perform tasks outlined in MOPs, vendor documentation, technical specifications, network practices, engineering letters and job aids. Knowledge of telephony networks, optical and IP networks. Ability to identify all colors associated with telecommunications cable and equipment indicator lights. Interpret and follow detailed method of procedures (MOPs) and engineering documents / diagrams.</li>
<li>Cabling: Ability to work in overhead rack or grid for extended periods of time pulling long lengths of heavy cables. Handling, installation, and troubleshooting of Ethernet and fiber cables and connectors, including but not limited to CAT 5, CAT 6, structured cable, fan-outs, single mode, multi-mode, RJ45, and LC.</li>
<li>Optical Testing and Troubleshooting: Complete all activities associated with physically placing equipment identified in project specification documents including but not limited to, routing, lacing, labeling, terminating and local / remote testing and turn up of ethernet, switchboard, fiber, and power cables. Utilize optical power meter, stabilized light source, VFL, OTDR, and test equipment to test 10/100G circuits using BERT, RFC2544, EtherSAM (Y.1564), and iPerf (1G-10G). Analyze and resolve network issues associated with equipment installations / removals. Perform and assist card level troubleshooting and replacement procedures with assistance from control centers and/or back-office engineers.</li>
<li>Site Audits: Review project specifications to validate equipment placement, cable assignments and determine cable lengths then document results in proprietary databases. Provide timely and accurate feedback to audit / survey requests.</li>
<li>Racking and Stacking: Install, organize, and maintain hardware equipment in data center racks following standard operating procedures. The ability to use hand tools and power tools. Ability to learn and retain physical and mechanical installation specifications. Understanding of basic mechanical terms and tools.</li>
<li>Decommissioning: Safely remove and dispose of outdated or failed hardware following data destruction protocols.</li>
<li>Hardware Replacement: Replace faulty hardware components, including transport routers, servers, switches, and other network &amp; IT equipment.</li>
<li>Power Management: Work with power feeds, including redundancy, automatic transfer switches (ATS), and manage hot/cold aisles effectively.</li>
<li>Documentation: Read and interpret cut-sheets for physical network installation, ensuring accurate port connections and cable management.</li>
<li>AC and DC Power Equipment: Maintain and troubleshoot AC and DC power equipment, ensuring reliable power distribution and connectivity.</li>
<li>Provide oversite of 3rd parties’ on-site activities</li>
</ul>
Qualifications:
<ul>
<li>Experience:</li>
<li>3-5 years of experience working as a technician in data center operations or a similar environment, interacting directly with customers.</li>
<li>Team lead experience preferred</li>
<li>Soft Skills:</li>
<li>Must be a self-starter with the ability to work independently without continuous supervision.</li>
<li>Must be a team player and have excellent interpersonal communication skills, especially with customers.</li>
<li>Excellent organizational and administrative skills.</li>
<li>Effective written and oral communication skills in English language.</li>
<li>Ability to multi-task and maintain composure in stressful and demanding work environments.</li>
<li>Ability to think forward and learn and apply new concepts quickly.</li>
<li>Understand and follow all common and industry specific safety standards to protect personnel and assure network integrity / reliability.</li>
<li>Communicate as required with multiple departments to optimize project scheduling, resolve roadblocks, and coordinate material deliveries.</li>
<li>Use Hyperscale systems and applications to communicate with the customer as needed.</li>
<li>Adhere to Hyperscale standards to ensure work meets customer quality requirements.</li>
<li>Other</li>
<li>US Citizenship is required</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to lift and move heavy equipment (up to 50 lbs).</li>
<li>Comfortable working in confined spaces and at heights.</li>
<li>Ability to work in varying environmental conditions.</li>
</ul>
Locations
<ul>
<li>San Jose, CA area</li>
<li>Los Angeles, CA</li>
<li>North Dallas/Ft Worth area</li>
<li>Reston, VA area</li>
<li>Atlanta, GA</li>
<li>Denver, CO</li>
<li>Chicago, IL</li>
</ul>
 
Prerequisites required training/certifications:
Supplier is responsible for ensuring that Personnel have the necessary qualifications and certifications required to perform the Work described herein prior to beginning Work, including abiding by PPE requirements, CPR/First Aid, ergonomics, and any refresher training required to maintain such certifications, such as OSHA 10 and OSHA 30. Supplier is responsible for tracking and will pay for forty (40) hours of training required for the Work per 12-month period including training fees, all training time, and any travel expenses and compensable travel time required to attend training. Ericsson will be responsible for the time attending required weekly safety shorts and any additional training that is required for the Work and approved in advance by the Ericsson Resource Manager.

Data center Technician

<h3>Job Description</h3>
HubSpot Solutions Architect- *100% Remote
 
*Contract with a strong potential to convert for the right candidate.
*Please note: We are not able to engage with candidates requiring sponsorship through a third-party firm (C2C).
 
About Provisions Group
Provisions Group is a consulting and recruiting firm committed to serving others and creating meaningful impact in the IT community. We partner with organizations of all sizes to solve complex technology challenges, build strong teams, and deliver solutions that help businesses thrive. Our people-first culture, humility, and collaborative approach are at the heart of everything we do.
 
Position Purpose
This role serves as the strategic and technical lead for HubSpot engagements, responsible for designing, architecting, and advising on HubSpot solutions across multiple clients. The Solutions Architect is able to operate effectively at both the executive and tactical levels, translating business objectives into scalable HubSpot architecture and delivering hands-on configuration when needed. This is a trusted technical advisor position focused on delivering exceptional solutions that naturally deepen client partnerships and help expand the business over time.
 
Must-Haves
• Deep HubSpot experience across multiple hubs (Marketing, Sales, Service, Operations)
• Proven ownership of end-to-end HubSpot architecture and implementation
• Background in Marketing Operations, Sales Operations, or Revenue Operations
• Ability to “speak executive” while also working confidently with tactical teams
• Strong experience designing lifecycle stages, data models, workflows, and automation frameworks
• Demonstrated ability to lead client conversations and guide solution decisions
• Hands-on experience with HubSpot integrations (APIs, webhooks, native connectors)
• Strong functional communication skills in client-facing environments
 
Core Responsibilities
• Lead HubSpot discovery, solution design, and architecture planning
• Translate executive-level business objectives into tactical configuration and execution
• Architect CRM objects, pipelines, roles, permissions, and governance structures
• Build advanced workflow automations and RevOps processes across hubs
• Develop custom properties, calculated fields, lifecycle models, and data structures
• Implement and maintain integrations using APIs, webhooks, and native connectors
• Support marketing, sales, and service teams with HubSpot process optimization
• Create documentation, architecture diagrams, and decision records
• Maintain data hygiene, sync rules, deduplication processes, and governance
• Serve as primary technical lead on client calls, guiding roadmap and best practices
• Identify areas for additional value through advisory insights and technical recommendations (not sales-driven)
 
Preferred Skills
• 3–7+ years of HubSpot architecture or implementation experience
• HubSpot Certifications (CRM Implementation, Revenue Operations, Marketing Ops, CMS Developer, etc.)
• Experience integrating HubSpot with Salesforce, Dynamics, ZoomInfo, Azure, or similar systems
• Understanding of RevOps frameworks and go-to-market operational processes
• Familiarity with CMS components (HTML/CSS/HubL)
• Experience in consulting or professional services
• Ability to troubleshoot workflow, sync, and configuration issues
• Experience working in an Agile or sprint-based delivery model
• Experience using HubSpot’s native AI tools (e.g. Breeze AI / Smart CRM AI) — including data-enrichment, AI-driven automation, content generation, or CRM-intelligence features
 
 
Soft Skills
• Strong communicator capable of simplifying complex concepts
• Operates independently with ownership and accountability
• Collaborative partner with a team-oriented mindset
• Proactive learner who adapts quickly to new features and platform changes
• Confident working with executives while remaining hands-on when needed

Sr Hubspot Solutions Architect

<h3>Job Description</h3>
Hello,
 
We have 5 urgent openings for a "Sr Java React Developer". These are hybrid roles.
 
Only looking for candidates who can work on W2 
Strictly no C2C or third-party vendors
 
Location: Chicago, IL
Duration: 6-12 months Contract to Hire
 
This role reports to the Product Engineering Manager and can be based in Lake Forest or Chicago, IL on a hybrid basis. Full-time remote candidates are also encouraged to apply. Some travel will be required for team meetings at our corporate offices.
 
You will:
<ul>
<li>Develop, test, and deploy high-quality web applications using React, Next.js for the front end, and Java and/or Python for the back end.</li>
<li>Collaborate with product managers and designers to understand user requirements and translate them into technical specifications.</li>
<li>Build and utilize reusable and scalable components and libraries.</li>
<li>Recognize trends and emerging technologies and evaluate the performance and applicability of potential tools for our requirements.</li>
<li>Optimize applications and services for maximum speed, scalability, and reliability.</li>
<li>Write clean, maintainable, and efficient code following best practices and coding standards.</li>
<li>Troubleshoot, debug, and optimize existing systems to improve performance.</li>
<li>Integrate with RESTful APIs and third-party services.</li>
<li>Deploy code using GitHub Actions (CI/CD pipelines)</li>
<li>Promote effective team practices, shape team culture, and engage in active mentoring.</li>
<li>Work in a collaborative team environment with a focus on continuous improvement and learning, applying teamwork skills such as empathy, engagement, mentoring, knowledge sharing, and constructive feedback.</li>
</ul>
 
You Have:
<ul>
<li>Bachelor’s degree in Software Engineering, related degree, or relevant work experience.</li>
<li>5+ years of experience with Modern Software Engineering projects and practices: designing, building, and deploying scalable software applications.</li>
<li>5+ years of experience in designing, building, and deploying cloud native solutions using AWS or GCP</li>
<li>Proficiency in modern front-end development using ReactJS</li>
<li>Solid experience with Java (Spring), or Python for developing APIs</li>
<li>Proficiency in containerized application development and orchestration using Docker and Kubernetes</li>
<li>Build automation, continuous integration/deployment, and automated monitoring.</li>
<li>Proficiency in RESTful API design.</li>
<li>The ability to communicate complex concepts in writing and as diagrams</li>
<li>Understanding of distributed system design and experience building production grade systems.</li>
<li>Experience with data technologies such as PostgreSQL, Snowflake, or Kafka</li>
<li>Experience with a visualization library such as chart.js</li>
<li>Proficient in TDD practices and testing frameworks.</li>
<li>Familiarity with Terraform, Git, and Agile/Scrum methodologies</li>
<li>Proven experience collaborating across teams to develop and implement software engineering best practices</li>
</ul>
 
ABOUT US:
 
Anagh Technologies is a technical consulting firm specializing in UI, Front-End, and Full-Stack web technologies. We currently have 30+ positions in Angular, React, Node, and Java.
 
If technically strong, we can 100% get you an offer within 2 weeks MAX, as we will consider you for multiple roles at once. If you are interested and are available, please email me your resume and contact information to arshad AT anaghtech.com. Thank you for your time.

Sr Java React Developer

<h3>Job Description</h3>
Position: Sr. Java Developer
Location: Iselin, NJ (hybrid 3 days)
Employment: Contract
Final In person Interview
 
Job Description:
We are seeking a highly skilled and experienced Senior Java Developer to join our dynamic team. The ideal candidate will have extensive experience designing, developing, and maintaining scalable enterprise applications using Java technologies. Candidate will lead the development of microservices-based solutions, working with modern frameworks and tools such as Spring Boot, MongoDB, Kafka, and multithreaded programming to deliver high-performance, resilient applications.
 
Responsibilities:
<ul>
<li>Design, develop, and maintain robust, scalable, and high-performance Java applications based on microservices architecture.</li>
<li>Develop and optimize RESTful APIs using Spring Boot.</li>
<li>Build and maintain data storage solutions utilizing MongoDB.</li>
<li>Implement messaging and event-driven systems using Kafka.</li>
<li>Collaborate with cross-functional teams to define, design, and ship new features.</li>
<li>Write clean, efficient, and well-documented code adhering to best practices.</li>
<li>Troubleshoot, debug, and resolve issues to ensure optimal application performance.</li>
<li>Lead code reviews, mentor junior developers, and enforce coding standards.</li>
<li>Participate in architecture discussions and decision-making for scalable distributed systems.</li>
<li>Ensure application security and data integrity.</li>
</ul>
 
Requirements:
<ul>
<li>8+ years of professional Java development experience.</li>
<li>Strong expertise in Java SE and multithreading/concurrent programming.</li>
<li>Extensive experience with Spring Boot and related frameworks.</li>
<li>Hands-on experience with NoSQL databases, especially MongoDB.</li>
<li>Proven experience implementing event-driven architectures with Kafka.</li>
<li>Solid understanding of microservices architecture and RESTful API development.</li>
<li>Knowledge of containerization and orchestration tools (Docker, Kubernetes) is a plus.</li>
<li>Familiarity with Agile/Scrum methodologies.</li>
<li>Excellent problem-solving and analytical skills.</li>
<li>Strong communication and collaboration skills.</li>
</ul>
 
Preferred Qualifications:
<ul>
<li>Experience with cloud platforms (AWS, Azure, GCP).</li>
<li>Knowledge of CI/CD pipelines and DevOps practices.</li>
</ul>

Senior Java Developer

<h3>Job Description</h3>
Job Summary:
The Visory Technical Service Representative Lead (Tier 2) will serve as the dedicated on-site technical support resource for a key wealth management client in New York City (Midtown). This role provides advanced troubleshooting, escalated issue resolution, and high-quality customer service while acting as the primary technical point of contact for all on-site needs. Working from the client’s office Monday through Friday, the TSR Lead will manage and resolve the client’s support tickets, coordinate with the broader Technical Service Team for escalations, and ensure consistent, reliable IT support.
 
This position requires strong Tier 2 technical expertise with an emphasis on Azure technologies; Nerdio experience is a plus. While MSP background is beneficial, candidates with solid internal IT support experience will also be considered due to the single-client focus. Only candidates currently in the NYC area will be considered for this role. 
 
Duties/Responsibilities:
<ul>
<li>Provide front-line technical support with exceptional customer service both on-site in NYC office and via email, phone and chat while also achieving target customer satisfaction on assigned tickets.</li>
<li>Use excellent communication and interpersonal skills to ensure that customer and system issues are resolved in a timely fashion.</li>
<li>Identify recurring customer issues and diagnose root causes, then collaborate with Technical Service Manager and Technical Service Team to determine permanent resolutions and solve tickets in the que.</li>
<li>Fully document all customer issues and support calls in the ticket system, including problem resolution and time to fix, as well as update existing documentation when found to be incomplete or inaccurate.</li>
<li>Maintain and participate in on-call schedule, including weekends and after-hours.</li>
<li>Complete assigned training and any other technical training which relates to your job and required skills.</li>
</ul>
 
Required Skills/Abilities:
<ul>
<li>Strong understanding of Active Directory Fundamentals On-Prem and Azure O365</li>
<li>Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals</li>
<li>Expertise in Microsoft Windows desktop and server operating systems plus Cloud hosting principles.</li>
<li>Knowledge of local printer configurations in Remote VMs &amp; Local On-Prem machines</li>
<li>Proficiency with Remote Monitoring and Management Systems</li>
<li>Working knowledge of Windows Command Line interface</li>
<li>Networking fundamentals - including VPN/VoIP/ACLs/Security/Compliance</li>
<li>Work in conjunction with other departments to investigate issues.</li>
<li>5+ years related IT work experience and/or training; or equivalent combination of education and experience preferred.</li>
</ul>
 
Education and Experience:
<ul>
<li>Associates' or Bachelor's degree preferred</li>
<li>Full Azure Suite experience required, Nerdio a plus!</li>
<li>MS-900 Microsoft 365 Fundamentals Certification, preferred</li>
<li>CompTIA Network+ Certification, a plus!</li>
</ul>
 
About Visory:
Visory is a hands-on technology and cybersecurity partner delivering enterprise-grade IT services, compliance support, and managed infrastructure to financial, accounting, construction, and other growing businesses.
 
Backed by a team of over 150 professionals, Visory combines deep industry expertise with excellent client support to keep clients secure, compliant, and running smoothly. The company empowers clients to confidently navigate digital transformation with proactive, thoughtful solutions.

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