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<h3>Job Description</h3>
Job Description
Job Title: Customer Concierge 
Department: Deposit Operations 
Reports To: Retail Banking Supervisor
Status: Non-Exempt
Salary: $16.00 - $21.28 per hour
 
Who We Are
At Timberline Bank, our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative, and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth. The driving force behind our dedication to providing a "Better, Faster, Easier. -Always." experience is the Timberline Team. From the moment you enter the building, we greet you as a person, not an account number-our belief in the value of exceeding customers' high expectations is what makes Timberline Bank a bank here for our community. Our commitment has been and always will be to provide high-quality personalized customer service. With the Timberline personal touch, the level of customer support is unparalleled. We want to support you and your financial well-being, whether through your personal or commercial needs. Each customer contributes to the success of our small business. TO US, IT IS PERSONAL. 
What We Value
At Timberline Bank, the core of our culture is in the following values. We believe heavily in fulfilling each one of these to the highest degree. Our culture is the foundation of who we are as a team, and as a business. 
1. Exceeding Customers’ High Expectations 
2. Empowering a Dedicated Team 
3. Having Fun While Winning 
4. Passionate About our Communities 
5. Value Added Resource for our Customers (Trusted Advisor) 
Position Summary 
The Customer Concierge I is a customer-facing, fast-paced role focused on providing excellent coffee service and maintaining a welcoming lobby environment. The position involves barista-style coffee preparation, handling customer interactions, and supporting the front desk. This role requires a mix of hands-on responsibilities, including setting up and closing the coffee bar, restocking supplies, and ensuring the lobby is ready for customers. The position is full-time, Monday - Friday from 8:00 am - 5:00 pm. 
Essential Duties and Responsibilities
Coffee Bar Operations &amp; Customer Service
<ul>
<li>Open and close the coffee bar daily, ensuring it is stocked with coffee, milk, and supplies, and ready for customers. </li>
<li>Prepare and serve coffee to customers and visitors while maintaining a professional, efficient, and friendly demeanor. </li>
<li>Monitor and restock coffee bar supplies throughout the day, including milk, coffee grounds, and cups/lids. </li>
<li>Maintain cleanliness and organization of the coffee bar area, ensuring it’s always presentable and functional. </li>
<li>Refill water stations in the lobby and meeting rooms, ensuring all areas are well-maintained and ready for use. </li>
<li>Collaborate with the team to provide excellent customer service and create a welcoming atmosphere</li>
</ul>
Front Desk &amp; Lobby Operations
<ul>
<li>Greet customers and visitors promptly and courteously, ensuring a positive first impression. </li>
<li>Bilingual team members play will help create a seamless experience for Spanish-speaking customers by providing translation support within the branch, as well as cross-functional translation assistance to departments such as the Teller line, New Accounts, and Lending as needed.</li>
<li>Open the front doors at 9:00 AM and ensure the lobby is tidy, including restocking the kids’ corner and removing any trash or clutter.</li>
<li>Manage the lobby merchandise, restocking items as needed and keeping the area clean and organized. </li>
<li>Accept legal documents and signed deliveries, recording necessary information and forwarding to appropriate departments. </li>
<li>Provide bank tours for customers as needed, maintaining professionalism without disrupting other duties. </li>
<li>Prepare the lobby for Monday morning meetings, ensuring the space is clean, organized, and ready for staff and/or monthly non-profit host. </li>
</ul>
Administrative &amp; Operational Support
<ul>
<li>Manage and organize the 1st Floor storage closet, ensuring supplies are well-stocked and accessible for all departments. </li>
<li>Track coffee bar inventory ensuring timely deliveries and proper stock levels. </li>
<li>Assist with planning and executing employee events, including backup for the administrative assistant role. </li>
<li>Other duties as assigned.</li>
</ul>
Physical Requirements &amp; Job Expectations
<ul>
<li>Spanish-speaking candidates will be given priority consideration.</li>
<li>Fast-paced, hands-on role requiring the ability to stand, walk, and move quickly between locations within the branch. Ability to lift and carry heavy items, including containers weighing up to 30 pounds (e.g., gallon-sized milk containers and coffee supplies).</li>
<li>Ability to work efficiently under pressure, particularly during busy periods when managing both customer service and operational tasks.</li>
<li>Exceptional customer service skills, with a focus on delivering a positive experience for all customers.</li>
<li>High School Diploma or equivalent.</li>
<li>Proficiency with office equipment and software (e.g., Microsoft Office Suite).</li>
</ul>
**Pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, the salary range above represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Incentives based on Timberline Team goals may also be offered. In addition, Timberline Bank provides a variety of benefits to full time employees, including health insurance coverage, vision insurance, dental insurance, life and disability coverage, 401K plan, paid holidays and paid time off.
Equal Employer Opportunity Statement 
Timberline Bank prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested. OUR COMPANY ADHERES TO A POLICY OF EMPLOYMENT-AT-WILL, WHICH ALLOWS EITHER PARTY TO TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.

Customer Concierge

<h3>Job Description</h3>
Job Description
Why The Global Ambassador&nbsp;
<ul>
<li>
Competitive compensation&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more&nbsp;
</li>
</ul>
<ul>
<li>
Paid time off eligibility for those working 32+ hours per week&nbsp;
</li>
</ul>
<ul>
<li>
A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence&nbsp;thrives&nbsp;
</li>
</ul>
Who We Are&nbsp;
Hospitality&nbsp;refined&nbsp;for a global mindset.&nbsp;
The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author &amp; Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class&nbsp;dining&nbsp;and elevated wellness in one impeccably curated destination.&nbsp;
Recognized with a MICHELIN Key in both 2024 and 2025 and named among&nbsp;Esquire’s Best New Hotels in the World and&nbsp;Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing. &nbsp;
&nbsp; 
What You'll Do&nbsp;
<ul>
<li>
Warmly greet and seat restaurant guests&nbsp;
</li>
<li>
Manage restaurant guest flow and seating efficiency&nbsp;
</li>
<li>
Monitor and maintain adequate table availability&nbsp;
</li>
</ul>
<ul>
<li>
Address guest concerns and requests in a timely manner&nbsp;
</li>
<li>
Work closely with restaurant management and wait staff&nbsp;
</li>
<li>
Maintain a professional, friendly, and hospitable presence&nbsp;
</li>
<li>
Ensure reception and waiting areas are properly supplied and set up&nbsp;
</li>
<li>
Other duties as assigned to support restaurant operations&nbsp;
</li>
</ul>
<ul>
<li>
When possible, open the front door for guests entering or leaving the restaurant&nbsp;&nbsp;
</li>
<li>
When on a wait, record guest’s name and number of people in party, provide guests with estimated waiting time&nbsp;&nbsp;
</li>
<li>
Call out name and number of party when tables become available&nbsp;&nbsp;
</li>
<li>
Accommodate special seating requests for guests whenever possible&nbsp;&nbsp;
</li>
<li>
Seat guests based on guest preferences and balancing of guest flow in service stations&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Upon seating, offer guests a menu and inspect table for proper presentation and completeness&nbsp;&nbsp;
</li>
<li>
Thank guests as they leave and invite them to return&nbsp;&nbsp;
</li>
<li>
Answer incoming phone calls; take complete messages, complete timely call backs&nbsp;&nbsp;
</li>
</ul>
Qualifications&nbsp;
<ul>
<li>
Previous hosting/restaurant experience preferred&nbsp;
</li>
<li>
Excellent interpersonal and communication skills&nbsp;
</li>
<li>
Ability to multi-task and work in a fast-paced environment&nbsp;
</li>
<li>
Must have a great personality, desire to serve guests, and enjoy working as part of a team&nbsp;&nbsp;&nbsp;
</li>
<li>
Passion for providing outstanding guest service&nbsp;
</li>
</ul>
<ul>
<li>
Professional appearance and demeanor&nbsp;
</li>
<li>
Must be able to work on holidays and/or weekends&nbsp;
</li>
</ul>
The Global Ambassador is an Equal Opportunity &amp; E- Verify Employer. Proof of eligibility to work in the United States is required.&nbsp;
 We use eVerify to confirm U.S. Employment eligibility.

Host/Hostess

<h3>Job Description</h3>
Job Description
 Part Time Hours
 ** Friday &amp; Saturday - 3pm -11pm ** 
 AND/OR
** Saturday &amp; Sunday - 7am - 3 pm**
Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.
Duties include:
<ul>
<li>Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys</li>
<li>Also follows brand standards for checking in elite members</li>
<li>Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill</li>
<li>Handles incoming guest phone reservations</li>
<li>
Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
</li>
<li>Handles all guest complaints or problems to exceed the guest expectations</li>
<li>Handles all guest service requests, makes changes as necessary</li>
<li>Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages</li>
<li>Keeps records of room availability and guest’s accounts. Operates front desk software</li>
<li>Maintains a balanced cash/billing drawer</li>
<li>Maintains and takes responsibility for all cash and credit card transactions during working hours</li>
<li>Completes any necessary accounts receivable and direct billing tasks</li>
<li>Follows brand standards when processing guests’ stays based on brand point system</li>
<li>Welcome guests and respond to requests in a prompt and professional manner</li>
<li>
Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
</li>
<li>Uses suggested selling techniques to sell rooms and to promote other services of the hotel</li>
<li>Coordinates room status updates with housekeeping department</li>
<li>Knows how to use office equipment</li>
<li>Knows all safety and emergency procedures</li>
<li>Maintains awareness of all rates</li>
<li>
Communicates with the previous and following shifts
</li>
<li>Print arrival list from booking.com and Expedia and other third party sites and ensure all reservations are on Opera</li>
<li>Ensures compliance with energy conservation and job safety requirements</li>
<li>Proactively maintain assigned areas and equipment</li>
<li>Ensure efficient completion of daily assignments in a timely manner</li>
<li>Report all safety concerns to management</li>
<li>Attend and participate in all mandatory trainings and meetings</li>
<li>Flexible with schedule and assignments</li>
<li>Maintain effective performance under pressure</li>
<li>
May perform similar duties as requested by supervisor
</li>
</ul>
Requirements:
<ul>
<li>Excellent customer service skills</li>
<li>Ability to work independently and with others</li>
<li>Good communication skills</li>
<li>Ability to give and follow verbal and written instructions</li>
<li>Attention to detail</li>
<li>Ability to multi task</li>
<li>Displays good initiative</li>
</ul>
 
 #hc197209

Part time - Hotel Front Desk Agent

<h3>Job Description</h3>
Job Description
Join Our Team as a Front Desk Representative&nbsp; at Think Tell Junction
Think Tell Junction We are seeking a highly motivated and customer-focused Front Desk Representative to join our team. As the first point of contact for our clients, you will play a crucial role in creating a welcoming atmosphere while effectively managing front desk operations. This position requires a dynamic individual with excellent communication skills and a passion for delivering outstanding service.&nbsp;
Responsibilities:
<ul>
<li>Greet and welcome guests as they arrive at the facility.</li>
<li>Answer phone calls and respond to inquiries in a professional manner.</li>
<li>Manage appointment schedules and assist in coordinating meetings.</li>
<li>Maintain an organized reception area and ensure it is kept tidy at all times.</li>
<li>Process check-ins and check-outs in an efficient manner.</li>
<li>Handle billing and payment transactions accurately and securely.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent; further education is a plus.</li>
<li>Proven experience in a customer service or front desk role.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong organizational skills with the ability to multitask effectively.</li>
<li>Proficient in Microsoft Office Suite and relevant software applications.</li>
<li>Ability to maintain a positive attitude and handle stressful situations calmly.</li>
</ul>
Benefits:
<ul>
<li>Competitive hourly wage: $19 - $23 per hour.</li>
<li>Opportunities for career development and growth.</li>
<li>Comprehensive benefits package, including health insurance and retirement plans.</li>
<li>A flexible work environment that supports a healthy work-life balance.</li>
</ul>
By joining Think Tell Junction, you will immerse yourself in a collaborative environment where your ideas are valued and your creativity is cultivated. In addition to exciting projects and career development opportunities, we offer competitive benefits and a flexible work environment that promotes a healthy work-life balance.
Schedule: Monday to Friday Work Location: In person at our office in New Orleans, LA.
Ready to be the friendly face that welcomes everyone to our office? Apply today to join the Think Tell Junction team!

Front Desk Representative

<h3>Job Description</h3>
Job DescriptionJob Summary:
This position models Biblical hospitality in the coordination of supportive services for the daily care of our center guests and program participants as part of our weekend and overnight service teams. They respond to phone calls by being a calm and welcoming voice, and providing accurate and timely information regarding viable sheltering options.
Duties/Responsibilities:
<ul>
<li>Assist guests and participants with a successful center experience by 1) providing personal care items and clothing through center supplies, 2) clearly communicating, educating and supervising center policies and expectations, and 3) guiding individuals through the center daily schedule.</li>
<li>Complete and account for center management services through the generation and communication of incident and shift reports, bed and room assignments, and necessary documentation in the Mission Tracker database with accuracy and timeliness.</li>
<li>Exude professionalism when conducting phone duties (e.g., when transferring calls, answering questions, receiving reservations, taking messages, etc.) and complete accurate and timely documentation. </li>
<li>Control and manage access to the Family Center during overnight and weekend hours.</li>
<li>Monitor and provide accurate Family Center census data.</li>
<li>Able to perform life safety, emergency, and security procedures as needed.</li>
<li>Seek to exemplify Jesus Christ daily and be prepared to share the gospel as opportunities arise.</li>
<li>Perform other duties as assigned..</li>
</ul>
City Union Mission Requirements:
<ul>
<li>Be a born again, mature Christian able to clearly communicate the Gospel as opportunities arise during the workday. (1 Peter 2:21, 3:15)</li>
<li>Have a desire to serve the Lord through widely varied responsibilities to advance ministry to those currently homeless, and the urban poor of Kansas City, with a compassionate heart.</li>
<li>Agree to City Union Mission's Statement of Ministry:
<ul>
<li>Be a genuine believer in the Lord Jesus Christ, as expressed by personal testimony and conduct.</li>
<li>Be a member in good standing of a recognized protestant, evangelical church for one year or more.</li>
<li>Have a genuine concern for the ministry of City Union Mission.</li>
<li>Have a minimum of one year of sobriety from alcohol and drugs and six months from tobacco.</li>
<li>Agree to abstain from alcoholic beverages, illegal drugs, and tobacco while employed by City Union Mission.</li>
<li>Have a lifestyle that is free of sexual sin as clearly defined in the Bible.</li>
</ul>
</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Demonstrated experience exhibiting good judgment, sensitivity, neatness, accuracy, and dependability. </li>
<li>Must be able to communicate effectively, and be able to work in a fast paced, emotional environment. </li>
<li>Demonstrate Computer literacy in Google and Microsoft Applications.</li>
</ul>
Education and Experience:
<ul>
<li>Required: Two years of post-high school education; or 4 years of related experience. </li>
<li>Preferred: Bachelor's degree in a related field and 2 years of related experience</li>
</ul>
Physical Requirements:
<ul>
<li>Prolonged periods of sitting/standing/kneeling, etc.</li>
<li>Ability to ascend/descend stairs multiple times throughout shift.</li>
</ul>
Travel Requirements:
<ul>
<li>None</li>
</ul>

Hotline Guest Coordinator - Part Time

<h3>Job Description</h3>
Job Description
What We Look For...
We are looking for a Guest Service Agent to be part of a first-class Front Desk Team that provides extraordinary service to our guests. 
 
The Key Responsibilities:
<ul>
<li>Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.</li>
<li>Build an authentic bond with guests and create a unique experience that they will want to come back for.</li>
<li>Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.</li>
<li>Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.</li>
<li>Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.</li>
<li>Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.</li>
<li>Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.</li>
<li>Listen to guest concerns, solve problems creatively and answer questions.</li>
<li>Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests.</li>
<li>Be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor.</li>
</ul>
 
The Model Qualifications:
<ul>
<li>Previous front desk, reservations, and/or hospitality experience preferred</li>
<li>Excellent customer service skills.</li>
</ul>
 
Be Bold. Apply Now.
 
Like what you see? If interested, please apply now to be considered for this position.
 
Radiate Hotels is an EOE M/F/D/V **
 Job Posted by ApplicantPro

Front Desk Agent

<h3>Job Description</h3>
Job DescriptionSalary: $4500 stipend 
Writers Assistant
Reports to: Literary Manager
Department: Literary
Compensation: $4500 stipend, housing, meals
Dates: Mid-May to early August
 
Job Description
Writers Assistants will provide direct literary support to two or three projects in residence during the National Playwrights Conference and the National Music Theater Conference. This includes attending rehearsals, tracking and communicating script changes, providing research support to creative teams and project dramaturgs, and serving as the liaison between the rehearsal room and the literary office. When their projects are not in rehearsal, Writers Assistants will participate in the day-to-day operations of one of the most active literary offices for new work in the country. Core responsibilities include filling research requests for guest artists; maintaining the script database; tracking and distributing script revisions across the institution. Writers Assistants will also provide literary support to the National Puppetry Conference and the Cabaret &amp; Performance Conference. This position reports to the Literary Manager and will work closely with the Artistic Associate. Detailed overview of job responsibilities below:
 
Literary Administration
<ul>
<li>Attending two or three weeks of rehearsal during the National Playwrights Conference (NPC) and/or National Music Theater Conference (NMTC); serving as the literary office liaison and point-person for the playwright, creative team, and dramaturg on those projects.</li>
<li>Tracking the playwright or book writers revisions and communicating these changes to the literary office.</li>
<li>Facilitating the printing, tracking, compiling, and distributing of script revisions and new pages across the ONeill campus and rehearsal room.</li>
<li>Updating the master copies of each script and maintaining a master script distribution database.</li>
<li>Occasionally transcribing NMTC and NPC readings, talkbacks, and dream design sessions.</li>
</ul>
Dramaturgical Support
<ul>
<li>Assisting NMTC and NPC creative teams and dramaturgs. This typically includes supporting playwright and dramaturg research, creating workshop glossaries, and finding reference images as requested.</li>
<li>Filling research requests for playwrights and other guest artists.</li>
<li>Opportunity to observe rehearsals and attend all public and private readings of the work presented at all ONeill conferences.</li>
<li>Writers Assistants may also attend rehearsals and assist in the script creation process for new works in development at the National Puppetry Conference and the Cabaret &amp; Performance Conference.</li>
</ul>
Office Operations
<ul>
<li>Support literary office operations with a once-a-week office lead shift, including responsibilities like maintaining a comprehensive daily log of department activity; delegating tasks and activities throughout the day; managing correspondences via phone and email.</li>
<li>Opening and closing the script office and libraries; welcoming writers and guest artists to the literary wing of the ONeill campus.</li>
<li>Corresponding with artists and staff members via phone, email, or in-person; fielding questions and requests, or passing them along to others in the literary office or ONeill staff as appropriate. </li>
</ul>
 
Ideal Candidate
The ideal candidate is an early career dramaturg or arts administrator interested in new play development, dramaturgy, playwriting, or producing. The position requires excellent written and verbal communication skills and meticulous attention to detail. Proficiency in one or more word-processing programs such as Microsoft Word, Final Draft, or Pages is essential. 
 
As part of The O'Neill's ongoing commitment to developing the future leaders of the American Theater, Writers Assistants will also be offered professional development and networking opportunities.
 
APPLICATION REQUIREMENTS: Applicants should submit a cover letter, a resume, and contact information for at least two references.
 
The Eugene ONeill Theater Center is committed to being an equal-opportunity employer. The ONeill aims to foster a diverse culture that is inclusive of race, ethnicity, culture, age, gender, sexual orientation, gender identity, ability, national origin, veteran status, socioeconomic class, religion, professional status, and the intersections thereof. If you believe that you could excel in this role, we encourage you to apply.

Writers Assistants

<h3>Job Description</h3>
Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities:
<ul>
<li>Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information</li>
<li>Mitigate customer complaints as needed</li>
<li>Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs</li>
<li>Work with the housekeeping staff to ensure rooms are ready for new guests</li>
<li>General bookkeeping: ensure all hotel guest account information is accurate and up-to-date</li>
</ul>
Qualifications:
<ul>
<li>Exhibits working knowledge of Microsoft Office and reservation management systems</li>
<li>High school graduate, GED recipient, or equivalent </li>
<li>Displays impeccable interpersonal, time management, organizational skills, and customer service skills</li>
<li>At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred</li>
<li>Comfortable taking telephone calls and mitigating stressful situations</li>
</ul>
About Company 
Come and join our strong team here at Embassy Suites Lubbock, where we like to Make A Difference with our employees, our guests, and our community. Making a Difference is what makes our brand unique, makes each of us want to work together, and makes guests want to stay with us.

Hotel Front Desk Agent

<h3>Job Description</h3>
Job Description About Beachside VR
Beachside Vacation Rentals (Beachside VR) manages a growing portfolio of short-term rentals across Florida's Space Coast, delivering standout guest experiences and rock-solid owner partnerships. We move fast, care about the details, and set high standards for hospitality and operational excellence.
 
About The Role
We're looking for a Guest Experience &amp; Support Coordinator to join our remote team. This role is for someone who thrives in fast-paced environments, stays calm during escalations, and understands that great hospitality is built on follow-through and accountability.
As a Guest Experience &amp; Support Coordinator, you'll be the primary point of contact supporting our Guest Experience (GE) team during evenings and weekends by handling escalations and coordinating next-day operational needs.
You'll be a great fit if you thrive on structure, accountability, and follow-up, stay calm under pressure while thinking in solutions, and understand the urgency of guest-impacting issues. You take pride in being the person who closes the loop and cares deeply about delivering a great guest experience, even when your work happens behind the scenes.
This role is fully remote (U.S.-based) and requires consistent weekend and evening availability.
 
Responsibilities 
Guest Support &amp; Escalations
<ul>
<li>
Respond to guest messages via phone, text, and email
</li>
<li>
Handle guest escalations with empathy, confidence, and professionalism
</li>
<li>
De-escalate issues and determine appropriate next steps
</li>
<li>
Set clear expectations while protecting both the guest experience and company standards
</li>
<li>
Document conversations, decisions, and outcomes thoroughly
</li>
</ul>
Operations &amp; Maintenance Coordination
<ul>
<li>
Triage maintenance issues as they arise
</li>
<li>
Schedule and coordinate maintenance for the following day
</li>
<li>
Communicate clearly with vendors and internal teams
</li>
<li>
Track issues from start progress completion
</li>
</ul>
Follow-Up &amp; Accountability (This Is a Core Part of the Role)
<ul>
<li>
Ensure nothing falls through the cracks
</li>
<li>
Follow up with vendors, teammates, and guests until issues are fully resolved
</li>
<li>
Maintain accurate notes and updates across systems
</li>
<li>
Own outcomes, not just tasks
</li>
</ul>
 Required Experience &amp; Skills
<ul>
<li>
Previous vacation rental or hotel experience is required. (guest services, property management, STR operations, or similar)
</li>
<li>
Comfortable handling guest escalations 
</li>
<li>
Experience with industry software such as Guesty and Breezeway 
</li>
<li>
Have the ability to confidently navigate multiple systems and keep information updated in real time
</li>
<li>
Strong written and verbal communication skills
</li>
<li>
Highly organized with excellent follow-through
</li>
<li>
Able to work independently during evenings and weekends
</li>
</ul>
 Compensation &amp; Benefits
<ul>
<li>
Salary: $55,000 annually
</li>
<li>
Fully remote (U.S.-based)
</li>
<li>
Two (2) weeks of paid time off (PTO)
</li>
<li>
Supportive, people-first team culture with clear expectations
</li>
</ul>
Schedule Requirements (Must Be Available)
<ul>
<li>
Saturday &amp; Sunday (required)
</li>
<li>
Evenings: 3:00 PM – 11:00 PM EST
</li>
<li>
Weekday hours may be adjusted as needed
</li>
</ul>
If weekends or evenings aren't your thing, this role wont be the right fit.
 
Interview Process
We like to keep things simple, clear, and respectful of your time. Here's what you can expect:
Application Review: Once we receive your application, our team will review your experience and qualifications.
First Interview with our Guest Experience Manager: If selected to move forward, we will reach out to schedule an interview with our Guest Experience Manager. This conversation will focus on your background, how you support guests and internal teams, how you handle follow-ups and escalations, and how you stay organized during high-impact moments. We'll also share more about our company, culture, and expectations, and leave plenty of room for your questions.
Final Interview with our Director of Operations: Candidates who advance will be invited to a final interview with our Director of Operations to ensure alignment on role expectations, communication style, and how this position supports the broader guest experience.
After that, we'll follow up promptly with next steps. We communicate clearly, keep you informed throughout the process, and aim to make the experience as smooth and positive as possible.

Vacation Rental Guest Experience Coordinator, Remote, US

<h3>Job Description</h3>
Job Description
This role offers an exciting opportunity to join a dynamic, patient-centered optometry practice. You'll be part of a team that values high-quality care, innovation, and patient satisfaction. If you're transitioning from a customer service background, this position will allow you to develop new skills in a professional healthcare environment. We offer competitive pay, medical benefits, and a bonus plan, all while providing a pathway for career advancement within our growing organization. Bilingual (English/Spanish) skills are preferred.
This person is someone we can count on to...
<ul>
<li>
Own: The full front desk experience—from warmly greeting patients to checking them in, verifying insurance, collecting co-pays, and scheduling follow-ups. You'll also support the clinical team by serving as a reliable backup tech when needed, helping with pre-testing and room setup to ensure a seamless patient experience
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Teach: Offer input and ideas to improve the front desk workflow and patient communication. You’ll help fine-tune scheduling and insurance processes, and share tips that make things run more smoothly for the team—both at the front and in the exam lane when assisting.
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Learn: The essentials of running an efficient front office in a medical setting, including insurance verification, EMR systems, and HIPAA compliance. You’ll also learn the basics of pre-testing and patient prep, so you can confidently step in as needed.
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Improve: Patient satisfaction and appointment flow by ensuring every interaction at the front desk is efficient, accurate, and friendly—and by providing support to the tech team to prevent bottlenecks during busy times.
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</ul>
Within...
1 month, this person will have learned how to manage front desk operations, including greeting patients, verifying insurance, collecting payments, and updating patient records. You’ll also be introduced to the basics of pre-testing and room preparation, so you’re ready to assist when needed.
2 months, this person will confidently handle a busy front desk, coordinate with the clinical team to keep the schedule on track, and begin providing light backup tech support, such as guiding patients through initial testing and helping turn over exam rooms.
3 months, this person will fully own front desk responsibilities and serve as a backup tech, stepping in confidently to help with patient flow during high-volume times. You'll actively contribute to improving scheduling, reducing delays, and creating a seamless patient experience from check-in to check-out.
Potential Obstacles
<ul>
<li>Balancing Efficiency and Patient Care: As you increase patient flow efficiency, you'll face the challenge of maintaining a positive patient experience while ensuring operational efficiency.</li>
<li>Insurance Verification Issues: Delays in verifying insurance coverage can impact patient flow. You’ll need to be proactive in resolving discrepancies or delays to avoid disruptions.</li>
<li>Technology Adaptation: Keeping up with advancements in diagnostic and imaging equipment can be challenging. Continuous learning will be essential to ensure you're providing the highest level of care.</li>
</ul>
Growth Opportunities: Success in this role opens up numerous growth opportunities within our organization. By achieving your goals, you'll demonstrate your capability to take on more significant responsibilities, potentially advancing to a managerial position within the network. You'll also have the chance to participate in professional development programs, further enhancing your skills and career prospects.
About the Company
Lumina Vision Partners is building a nationwide network of doctor-centric, patient-focused optometric practices, allowing independent optometrists to deliver the finest patient care. We offer innovative solutions to ambitious and forward-thinking optometrists looking to join a larger network or provide seamless transition and patient continuity for optometrists seeking to realize the value of their practices after retirement. We offer competitive pay and a comprehensive benefits package available on the 1st of the month after hire for full-time staff.
At Lumina, our goal is to hire, retain, and grow talented team members that are passionate about providing the highest quality patient care. Our Core Values, what we expect of each other, are:
<ul>
<li>Integrity: Put the Patient and the Practice first. Do what you say you'll do. Be consistent and fair.</li>
<li>Accountability: Own the outcome. Finish what you start. Blame no one.</li>
<li>Collaboration: Be open and honest. Work together to overcome obstacles and achieve favorable results.</li>
<li>Embrace Change: Welcome process innovation. Learn and try new things. Persevere through setbacks.</li>
<li>Positive: "How do we get to Yes?" mindset. Believe the best of people. Believe you can succeed.</li>
</ul>
Our mission: To enhance private practice optometry by providing premier management services that support the highest quality patient care. Claims management, Payroll, HR, Accounting, Scheduling – these are a few of the services we offer so our optometrists can get back to providing high quality patient care.
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