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Entry Level Interpreter
Job title: Mandarin &amp; English Interpreter
No experience required
Salary: 5280.00 RM
Working hours: 8 Hours (Permanent Work from home), Night Shift
Job Type: Full-time
Requirements:
<li> Fluent in spoken English and Mandarin</li>
<li> Able to Read and write in Mandarin (basic level)</li>
<li> Purely interpretation (from English to Mandarin and Mandarin to English)</li>
<li> No dealing with escalation or providing resolution</li>
<li>Can start immediately</li>
<li>Good Wifi</li>
<li>Smart Phone</li>
<li>Good communication skills in English and Mandarin</li>
<li>willing to work night shifts</li>
<li>Interested candidates, please share your resume to <a href="mailto:Ramesh@two95intl.my" target="_blank">Ramesh@two95intl.my</a> ASAP. </li>
Requirements
Good Wifi
Smart Phone
Good communication skills in English and Mandarin
Willing to work night shifts

Mandarin - English Interpreter

<h3>Cross Border Talents is looking for Finnish speakers to work in Athens, Greece.</h3>
 
Your role:
Respond and record consumer inquiries/questions raised through free phone lines for customers;
Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
Troubleshoot through the use of open questions, support documents, and system training;
Offer recommendations to common problems or frequently asked questions.
Requirements
High School Diploma or Higher
Native/Fluent Finnish;
Good level of English, C1;
Writing speed: 20 words per minute
Active Listening
Good Problem Solving Skills
Strong troubleshooting skills
Benefits
Paid travel Expenses;
Health Coverage and Private Health Care; 
Attractive Salary with performance bonus;
Working hours: 40h per week = is 8 hours per day / 5 days a weeks

Finnish Customer Support - Athens, Greece

As a Sales Development representative, you will be responsible for identifying robust sales
opportunities, profiling prospective customers, discovering their needs and driving new
business through various outbound campaigns.
You will help businesses work better together, move fast and innovate. As a member of the
Sales Development team, you will be the first point of contact for hundreds of businesses,
proactively engaging them to build enthusiasm while identifying and qualifying their business
needs to propose adequate solutions and send them on the most appropriate Sales path.
You will work towards individual targets, but will also be part of a larger sales team with a focus
to grow our customer base across EMEA. You will be in a phone-based environment, where you
will interact with customers primarily via outbound calls.
Requirements
● Achieve SQO (Sales Qualified Opportunity) quota quarterly, and hit a target level
of activity daily and weekly
● Manage a portfolio of assigned accounts to identify high potential prospects
● Educate customers on what we have to offer
● Execute daily outbound phone calls and emails (often cold calling), contact
C-level decision makers, build quick rapport and assess needs.
● Understand prospects' pain points, gather technical requirements, correlate
business needs to available Cloud solutions (solution-selling) and build value for
next steps in the sales process
● Update and maintain prospect and customer data in CRM database). Manage
leads, contacts, accounts, opportunities and activities in the platform
● Work towards team and individual goals for key performance indicators like
productivity, conversion rates, opportunities and pipeline
● Diligently document customers notes and deal details over the course of a
customer's interaction to ensure that clarity on the current and past state of
customer interaction is available to all stakeholders at any given point in time.
 
Requirements
● BA/BS degree OR equivalent practical experience.
● Native level of Swedish.
● Ability to speak and write English fluently and idiomatically.
● Some experience in outbound sales, B2B sales or business development, ideally
in the IT industry.
● Some understanding of cloud computing concepts, in particular Google Cloud
Platform solutions.
● Ability to connect business needs with adequate solutions, strong business
acumen.
● Strong interpersonal skills and a high level of integrity and professionalism.
● Comfortable working against an assigned quota in a phone based environment.
● General IT skills: essential computer skills to navigate efficiently a computer
based job.
 
Desirable
● 1 year experience in IT outbound sales prospecting, with strong sales acumen
and ability to persuade others and read situations well.
● Experience in cold calling and successfully managing a large portfolio of
accounts and contacts.
● Experience using Salesforce or other CRM platforms.
● Able to identify key decision makers and relevant stakeholders in a business
conversation.
● Goal oriented, self-motivated individual who is proactive, confident competitive
and tenacious.
● Understanding of local market and local business environment.
Benefits
● Full time position (39h per week, Monday to Friday)
● Competitive Salary 23.876,19€ gross/year + bonus: up to 3407,56€ gross/year
● Long Term Contract
● Relocation Package:
○ Flight Ticket
○ Accommodation
● Free Gym Membership
● A permanent presence of coaches who will facilitate your personal and
professional development
● Established career path to grow within the project
● Bi-weekly, monthly or quarterly contests
● Employment with the world's largest provider of contact center services
● Excellent work environment, great colleagues, social arrangements and personal
development
● Dynamic business casual environment with colleagues of all ages gathered in a
highly-motivated team
● Office location surrounded by the sea (World Trade Center, Barcelona, Spain)

Swedish Sales Specialist Barcelona Spain

<h3>What Does a Customer Care Specialist Do?</h3>
<ul>
<li>Deliver Excellence:</li>
<ul>
<li>Provide top-tier service with accuracy, efficiency, and respect.</li>
<li>Achieve high performance on key metrics.</li>
</ul>
<li>Join the Elite:</li>
<ul>
<li>Be part of a team that hires only the best.</li>
<li>Reflect the company's reputation for excellence.</li>
</ul>
<li>Engage Fully:</li>
<ul>
<li>Focus and dedicate yourself to making a real difference.</li>
<li>Grow professionally in a supportive environment.</li>
</ul>
<li>Make an Impact:</li>
<ul>
<li>Enhance customer satisfaction and loyalty.</li>
<li>Solve problems and create positive experiences.</li>
</ul>
</ul>
If all the above sounds like you, then this position is for you!
Requirements
<ul>
<li>Native level of German</li>
<li>Good knowledge of English language (B2+)</li>
</ul>
<ul>
<li>Multitasking and positive attitude</li>
<li>Familiarity with technology</li>
<li>Problem-solving skills</li>
</ul>
Benefits
<ul>
<li>Competitive Salary&nbsp;</li>
<li>Meal vouchers&nbsp;</li>
<li>Transportation allowance</li>
<li>Relocation package for external and internal relocation to Thessaloniki</li>
<li>Indefinite contract</li>
<li>Public &amp; private medical insurance</li>
<li>Enjoying a vibrant and engaging working environment</li>
</ul>

German Customer Care Specialist - Thessaloniki

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
 
<h3>Your Role as a Customer Support Agent:</h3>
<ul>
<li>Answer to inbound calls and customer inquiries;</li>
<li>Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;</li>
<li>To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.</li>
<li>To troubleshoot through the use of open questions, support documents and system training.</li>
<li>To be able to offer recommendations to common problems or frequently asked questions</li>
</ul>
Requirements
<ul>
<li> Citizen UE or Work Permit Portugal; </li>
<li>Fluency in Japanese (C1/C2 Level or Native);</li>
<li>Good knowledge of English (B2 level);</li>
<li>Typing Speed: 25 words per minute.</li>
<li>Availability to work in rotating shifts</li>
<li>Good computer skills;</li>
<li>Any kind of previous experience or contact with clients</li>
<li>Excellent communication skills;</li>
<li>Good listening and empathy skills;</li>
<li>Good time management skills;</li>
<li>Team spirit and flexibility.</li>
</ul>
Benefits
<ul>
<li>Competitive salary;</li>
<li>Meal vouchers;</li>
<li>Fixed-term, renewable employment contract;</li>
<li>Private health insurance after 6 months of contract signature (additionally to the standard insurance).</li>
<li>Sports activities and much more!!</li>
</ul>

Japanese Customer Support Agent - Lisbon

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognized as an excellent company to work for and one of the best costumer services provider company, considered several times the best company to work for in Portugal by the Great Place to Work Institute and twice by Exame Magazine.
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
Requirements
<h3>Your Role as a Customer Support Agent:</h3>
<ul>
<li>Answer to inbound calls and customer inquiries;</li>
<li>Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;</li>
<li>To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.</li>
<li>To troubleshoot through the use of open questions, support documents and system training.</li>
<li>To be able to offer recommendations to common problems or frequently asked questions</li>
</ul>
 
Requirements
<ul>
<li>Fluency in Russian (C2 Level or Native);</li>
<li>Good knowledge of English (B2/C1 level);</li>
<li>Typing Speed: 25 words per minute.</li>
<li>Availability to work in rotating shifts</li>
<li>Good computer skills;</li>
<li>Any kind of previous experience or contact with clients</li>
<li>Excellent communication skills;</li>
<li>Good listening and empathy skills;</li>
<li>Good time management skills;</li>
<li>Team spirit and flexibility.</li>
</ul>
Benefits
<ul>
<li>Competitive salary;</li>
<li>Meal vouchers;</li>
<li>Fixed-term, renewable employment contract;</li>
<li>Private health insurance after 6 months of contract signature (additionally to the standard insurance).</li>
<li>Airport pick-up and administrative assistance with your registration in Portugal;</li>
<li>Reimbursement of your flight expenses</li>
<li>Accommodation in one of our Client's company’s shared apartments;</li>
<li>Free Portuguese lessons, sports activities and much more!!</li>
</ul>

Russian Customer Support Agent

As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our French Speaking stakeholders.
The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.
Responsibilities:
<ul>
<li>Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.</li>
<li>Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams.</li>
<li>Coordinate regular calls with the client, for refills and upgrades to product accessories.</li>
<li>Process both client-generated and internally generated service request tickets, within specified delivery times.</li>
<li>Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.</li>
<li>Provide services to clients like: Air Liquid; Goldman Sachs, eBay, Fiat, NHS Hospitals (UK), Cambridge Universities with high level of responsibility.</li>
<li>Managing supply related requests: by phone, by portals, by email, or even by chat.</li>
<li>Our clients request consumables that can be either: tonners, fusers, drums (part of a printer), in summary anything that is consumables within the printer</li>
<li>The Service Desk Agent validates if the request is: a) already in the premises b) if the order is already placed for it c) The status of the request</li>
<li>This is a non-technical role;</li>
</ul>
Requirements
<ul>
<li>High School Diploma or Secondary School Completion Equivalent</li>
<li>Minimum of a year’s experience in a Customer Support or client facing role, in a multi-national environment (preferable)</li>
<li>Close familiarity with Computers and Digital Network configurations. Including advanced level working knowledge of the Microsoft Office Suite.</li>
<li>Adaptable to working alongside the time zone and calendar of local stakeholders.</li>
<li>Required Language Thresholds:
<ul>
<li>English (B2 - C1: Independent User Level)</li>
<li>French (C2: Native-Level Fluency)</li>
</ul>
</li>
</ul>
Benefits
<ul>
<li>Competitive Salary + Language Bonus</li>
<li>Meal Allowance on Card</li>
<li>Career Progression Opportunities</li>
<li>Staff Canteen with varied food options and river-facing balcony seating</li>
<li>Well-rounded Health and Life Insurance Packages</li>
<li>On-site gym: includes indoor pool access, fitness classes, and a football pitch</li>
</ul>

French Service Desk Agent

Are you passionate about entertainment?
Are you always on top of the latest series and movies?
Then join the new magical hub streaming service platform!
We are recruiting German Speakers to work in a magical streaming service platform. Our client is a multinational American company leader in the mass media and entertainment industry.
Mission of the project:
<ul>
<li>Assist viewers through phone and/or chat regarding different queries</li>
<li>Provide account and application support to viewers namely with regards to software functionality</li>
<li>Provide technical support and troubleshooting of system configurations and network settings</li>
<li>Provide accurate and real-time responses to the viewer’s inquiries</li>
</ul>
Requirements
<ul>
<li>Native or Proficient German (C2)</li>
<li>Passionate about entertainment and media enterprise</li>
<li>Excellent communication skills coupled with empathy, team spirit and customer-oriented</li>
<li>Familiarity with digital streaming services and devices</li>
<li>Have a positive and can-do attitude</li>
<li>Previous experience in Customer Service is highly valued</li>
<li>For non-EU residents, it is mandatory to have a valid work permit</li>
</ul>
Benefits
<ul>
<li>Opportunity to professionally grow in a unique start-up project</li>
<li>Competitive wages (14 monthly payments per year)</li>
<li>Performance bonus</li>
<li>Health insurance with a dental plan (after 6 months contract)</li>
<li>Relocation package - up to three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket.</li>
<li>Opportunity to participate in numerous activities such as our parade opening, annual awards, get together and much more.</li>
</ul>
<ul>
<li>Work with a diverse environment with people from over 15 nationalities</li>
<li>Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!</li>
<li>We promote inter-company mobility to work at any of our sites around the world.</li>
<li>New and modern offices located in Lisbon.</li>
</ul>

German Customer Advisor

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a Customer Support Agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
<h3>Your Role as a Customer Support Agent:</h3>
<ul>
<li>Answer to inbound calls and customer inquiries.</li>
<li>Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner.</li>
<li>To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.</li>
<li>To troubleshoot through the use of open questions, support documents and system training.</li>
<li>To be able to offer recommendations to common problems or frequently asked questions</li>
</ul>
Requirements
<ul>
<li>Fluency in Greek (Native);</li>
<li>Good knowledge of English (B2 level);</li>
<li>Typing Speed: 25 words per minute;</li>
<li>Availability to work in rotating shifts;</li>
<li>Good computer skills;</li>
<li>Any kind of previous experience or contact with clients;</li>
<li>Excellent communication skills;</li>
<li>Good listening and empathy skills;</li>
<li>Good time management skills;</li>
<li>Team spirit and flexibility.</li>
</ul>
Benefits
<ul>
<li>Competitive salary;</li>
<li>Meal vouchers;</li>
<li>Fixed-term, renewable employment contract;</li>
<li>Private health insurance after 6 months of contract signature (additionally to the standard insurance);</li>
<li>Sports activities and much more!!</li>
</ul>

Greek Customer Support Agent - Lisbon

At the moment Cross Border Talents is looking for Latvian speakers to work in Athens, Greece. Are you interested in moving abroad?
<h3>Your Role as a Customer Technical Advisor:</h3>
<ul>
<li>Respond and record consumer inquiries/questions raised through free phone lines for customers;</li>
<li>Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;</li>
<li>Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;</li>
<li>Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; </li>
<li>Troubleshoot through the use of open questions, support documents, and system training;</li>
<li>Offer recommendations to common problems or frequently asked questions.</li>
</ul>
<h3> </h3>
<h3> </h3>
Requirements
<h3>Requirements for the Customer Technical Advisor:</h3>
<ul>
<li>High School Diploma or Higher</li>
<li>Native/Fluent Latvian;</li>
<li>Good level of English, C1;</li>
<li>Writing speed: 20 words per minute</li>
<li>Active Listening</li>
<li>Good Problem Solving Skills</li>
<li>Strong troubleshooting skills</li>
</ul>
Benefits
<h3>Cross Border Talent's Offer:</h3>
<ul>
<li>Paid travel Expenses;</li>
<li>Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;</li>
<li>Renewable contract of 12 months;</li>
<li>Health Coverage and Private Health Care;</li>
<li>Attractive Salary with performance bonus;</li>
<li>Working hours: 40h per week = is 8 hours per day / 5 days a week;</li>
<li>Greek lessons</li>
<li>Free Real Estate Agency Fee</li>
</ul>

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