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Cross Border Talents is looking for Finnish Native Speakers for the position of Customer Support Agent to work in Sofia - Bulgaria.
Our Client
"is the leader in the BPO sector in Bulgaria. We have almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and creative customer service support for global customers in over 50 languages" Our client is a leading provider of multilingual player support localization and testing services for the games industry.
As a Social Media Content Review Analyst you will be a part of a great team and all together will: 
<ul>
<li>View and action potentially violating content on an ongoing basis</li>
<li>Conduct objective, fair, unbiased, and investigations into reported content</li>
<li>Be an expert on internal policies and stay up-to-date with policy updates</li>
<li>Identify and share observed patterns about reported content to improve performance</li>
</ul>
 
Requirements
We’re looking for someone with:
<ul>
<li>High attention to detail and content</li>
<li>Ability to defend decisions and provide context in thought process</li>
<li>Ability to identify patterns in behavior that can be leveraged for improved decision-making</li>
<li>Strong organizational and time management skills to deal with shifting priorities and high volumes of work</li>
<li>Flexibility to work any assigned shifts, which may include early mornings, overnight, weekends, and holidays</li>
<li>Experience investigating fraud, spam, or other types of inappropriate content is an asset</li>
</ul>
 
Required Qualifications: 
<ul>
<li>Ability to process sensitive and disturbing content</li>
<li>Fluent in Finnish</li>
<li>B2 or higher English language skill</li>
<li>Knowledge of pop culture, global events, and culture of the market(s) you are serving</li>
</ul>
Benefits
Our client believes the staff is their most important asset and therefore they take pride in finding the best, most talented and driven employees.
<ul>
<li>salary much higher than the average Bulgarian wage;</li>
<li>accommodation in a hotel or apartment arranged by our client;</li>
<li>support in finding an apartment afterwards;</li>
<li>reimbursement of a Flight ticket;</li>
<li>all our employees receive also: meal vouchers, additional health coverage; free transportation for early and late shifts;</li>
<li>In our client offices they have: free gym, yoga, massage, corporate psychologist, healthy days/weeks.</li>
</ul>

Social Media Content Review Analyst with Finnish and English

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognised as an excellent company to work for and one of the best costumer services provider company, considered several times the best company to work for in Portugal by the Great Place to Work Institute and twice by Exame Magazine.
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
 
<h3>Your Role as a Customer Support Agent:</h3>
<ul>
<li>Answer to inbound calls and customer inquiries;</li>
<li>Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;</li>
<li> To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. </li>
<li>To troubleshoot through the use of open questions, support documents and system training. </li>
<li> To be able to offer recommendations to common problems or frequently asked questions </li>
</ul>
Requirements
<ul>
<li>Fluency in Norwegian (C2 Level or Native);</li>
<li>Good knowledge of English (B1 level);</li>
<li>Typing Speed: 20 words per minute. </li>
<li>Availability to work in rotating shifts</li>
<li>Good computer skills;</li>
<li>Any kind of previous experience or contact with clients</li>
<li>Excellent communication skills;</li>
<li>Good listening and empathy skills;</li>
<li>Good time management skills;</li>
<li>Team spirit and flexibility.</li>
</ul>
Benefits
<ul>
<li>Competitive salary;</li>
<li>Meal vouchers;</li>
<li>Fixed-term, renewable employment contract;</li>
<li>Private health insurance after 6 months of contract signature (additionally to the standard insurance).</li>
<li>Airport pick-up and administrative assistance with your registration in Portugal;</li>
<li>Reimbursement of your flight expenses</li>
<li>Accommodation in one of our Client's company’s shared apartments;</li>
<li>Free Portuguese lessons, sports activities and much more!!</li>
</ul>
 
Respecting your privacy (and your right to inbox sanity), we have a simple question. In 2019, we’ll publish several high-quality job posts and articles on topics like ICT, Engineering, and Business Process Outsourcing. Would you like to stay connected? Due to new data privacy laws, we need your permission to keep sharing this great content. Please let us know.

Norwegian Customer Support Agent - Lisbon

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognized as an excellent company to work for and one of the best costumer services provider company, considered several times the best company to work for in Portugal by the Great Place to Work Institute and twice by Exame Magazine.
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
<h3>Your Role as a Customer Support Agent:</h3>
<ul>
<li>Answer to inbound calls and customer inquiries;</li>
<li>Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;</li>
<li>To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.</li>
<li>To troubleshoot through the use of open questions, support documents and system training.</li>
<li>To be able to offer recommendations to common problems or frequently asked questions</li>
</ul>
Requirements
<ul>
<li>Fluency in Russian (C2 Level or Native);</li>
<li>Good knowledge of English (B2/C1 level);</li>
<li>Typing Speed: 25 words per minute.</li>
<li>Availability to work in rotating shifts</li>
<li>Good computer skills;</li>
<li>Any kind of previous experience or contact with clients</li>
<li>Excellent communication skills;</li>
<li>Good listening and empathy skills;</li>
<li>Good time management skills;</li>
<li>Team spirit and flexibility.</li>
</ul>
Benefits
<ul>
<li>Competitive salary;</li>
<li>Meal vouchers;</li>
<li>Fixed-term, renewable employment contract;</li>
<li>Private health insurance after 6 months of contract signature (additionally to the standard insurance).</li>
<li>Airport pick-up and administrative assistance with your registration in Portugal;</li>
<li>Reimbursement of your flight expenses</li>
<li>Accommodation in one of our Client's company’s shared apartments;</li>
<li>Free Portuguese lessons, sports activities and much more!!</li>
</ul>

Russian Customer Support Agent - Lisbon

Key Responsibilities
Ensure daily operation of inventory and order management systems to make sure system and physical inventory match each other at all times, follow-up part returns to avoid stock loss by unreturned borrow, comply with business process.
- Monitoring inbound &amp; outbound transactions, 
- Be responsible of the spare parts asset security for Turkey Spare Part warehouses, 
- Manage faulty part/repaired part deliveries of Local Repair Center, according to Repair Center's workload, 
- Weekly report unreturned parts and follow-up overdue requests, 
- Interface to customer to improve service delivery quality.
- Organize monthly part return to HQ and scrap operation to improve inventory turnover, 
- Manage LSP performance. 
- Be responsible to complete stock counting process.
Requirements
- Bachelor’s degree in Logistics, Business Administration or Engineering,
- Good written and spoken English,
- Familiar with operating inventory management systems, reverse logistics and 3rd party logistics partner management,
- Minimum 2 years of spare parts / logistics operation experience.
- Proficient with MS Excel and other office tools,
- Team player with strong communication skills, solution oriented, multi task driven problem solver with good organizational skills.
- Completed military service (or postponed minimum for 2 years)

Spare Part Specialist

On behalf of our client, we are looking for a Czech Customer service representative for the Tech industry.
If you want to turn your passion for Smartphones and the latest technology into action in customer service helping people with their devices and creating unique experiences then Apply here!
What You’ll be Doing
<ul>
<li>Manage inbound calls/chat/emails and customer service inquiries;</li>
<li>Provide accurate, valid, and complete information;</li>
<li>Identity customers’ needs to achieve satisfaction;</li>
<li>Keep records of customer interactions, process customer accounts, and file documents;</li>
</ul>
 
 
Requirements
 
<ul>
<li>Native / Fluent level in the Czech language;</li>
<li>B2-level English skills;</li>
<li>Strong phone contact handling and active listening skills;</li>
<li>Ability to multitask, prioritize and manage time effectively;</li>
<li>Exceptional problem-solving and ability to respond to different types of characters;</li>
<li>Adaptive skills and team spirit;</li>
<li>Pleasant and positive attitude;</li>
<li>Located in Greece or in the EU;</li>
</ul>
Benefits
What we offer:
<ul>
<li>Complete support to help you ease your relocation to Greece we cover your flight tickets expenses, hotel accommodation, finding an apartment;</li>
<li>Salary of 1300,72€ gross x 14 month;</li>
<li>The bonus of 250€ monthly;</li>
<li>The working hour of Mon - Fri 9 -18;</li>
<li>Private Health Insurance;</li>
<li>Full training by certified instructors;</li>
<li>Professional growth &amp; development opportunities;</li>
<li>Special events as well as community &amp; social responsibility initiatives;</li>
<li>Free online Greek language course;</li>
</ul>
 
Freshers welcome. Apply here:
<a href="mailto:carmelo.paone@cbtalents.com" target="_blank">carmelo.paone@cbtalents.com</a>

Tech Consultant Management- Czech speaker

We are hiring Danish-speaking Customer Support Consultants to work on behalf of Netflix.
Start your career in Greece and work remotely all over the country!
What you will do: 
<ul>
<li>Communicating through chat &amp; phone with subscribers</li>
<li>Answering how-to questions about payment</li>
<li>Troubleshooting streaming and content issues</li>
<li>Assisting subscribers with how-to questions &amp; navigating on Netflix</li>
</ul>
Requirements
<ul>
<li>Fluent Danish speaker</li>
<li>Fluency in English</li>
<li>Great communication &amp; soft skills, as well as problem-solving skills</li>
<li>Computer knowledge/tech savviness</li>
<li>Being a TV shows fan (or even a Netflix subscriber) will be considered as an extra asset!</li>
<li>Relocation to Greece</li>
<li>EU Passport holder</li>
</ul>
Benefits
<ul>
<li>Excellent salary (* 14 salaries per year)</li>
<li>Monthly bonus</li>
<li>Relocation package covered</li>
<li>Private Health Insurance</li>
<li>Numerous benefits and discounts</li>
<li>Full training by certified instructors</li>
<li>Career opportunities </li>
</ul>
Only CVs in English will be reviewed
The job requires relocation to Greece

Danish Customer Support Consultant for Netflix - Athens

Our heritage in eye care spans more than 100 years. In 1885, opticians William Wall and Charles Ochs opened their first eyeglass store and manufacturing facility in Philadelphia, PA. Their reputation for fine eyewear and superior eye care grew, and Wall &amp; Ochs was soon synonymous with exceptional quality and great value.
In the early 1970’s, Wall &amp; Ochs became U.S. Vision in response to a growing reputation for quality and the customer base that came with it. Today, we have more than 350 locations located in JCPenney, Meijer, Boscov’s and AAFES.
What you’ll do:
The successful Optical Sales Associate delivers excellence to provide a professional and positive experience for all patients, customers, colleagues, and business partners and works with the Optical Sales Manager in the: 
<ul>
<li>Commitment to deliver excellence in customer service and satisfaction</li>
<li>Driving of sales and controlling expenses</li>
<li>Accountability to achieve personal and store goals</li>
<li>Execution of effective operational and procedural processes </li>
<li>Engaging with patients and customers to fulfill prescriptive eyewear needs</li>
</ul>
Requirements
What we need:
<ul>
<li>Optical / Retail skills preferred </li>
<li>Sales ability to Connect with customers, Uncover their needs, Recommend items based on their needs and Educate the customer on their purchases as outlined in our CURE selling model</li>
<li>Polished and professional communication and customer-centric service skills </li>
<li>Able to use POS and computer systems </li>
<li>Capable of working with and servicing and interacting with diverse people</li>
<li>Self-motivation, action-oriented, and a creative problem solver open to feedback and learning</li>
<li>Reliability and punctuality in attendance </li>
<li>Flexibility for scheduling, and able to work weekends, select holidays, as well as special sales events</li>
<li>Ability to meet the physical needs of the job and multi-task in a busy work environment</li>
</ul>
US Vision is an Equal Opportunity Employer. We value diversity and an inclusive, accessible workplace. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at US Vision are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
US Vision is a Drug-Free work environment. We participate in the E-Verify program.
Benefits
<ul>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Retirement Plan (401k, IRA)</li>
<li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li>
<li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li>
</ul>

Optical Sales Associate #10752

Seeking EXPERIENCED bottle service girls who are obsessed with providing superior customer experiences. Bottle servers MUST be able to work under pressure and in potentially extremely loud and crowded situations. We are a full nightclub 3 nights a week and you will be required to work in situations where its hard to hear. Servers are also required to wear "Scottsdale style" club-wear. Candidates with a following and have the ability to promote and sell your own tables is a huge bonus. 
 
The Job: As a Bottle server, it is your job to be fast, friendly, and attentive to your tables. Drinks should always be full. People should be happy. It is your job to make our customers feel special. Creating regulars that know you and your awesome service is the goal. Candidates should be extremely personable, likeable and friendly. Even if you're having a bad night, it is your job to look and act fun and happy. Candidates should also be knowledgeable about the different types of liquor and champagne we sell and be very skilled in suggesting and selling. Being fun and "part of the experience" is what we are looking for. Dance on the bar, dance on top of the booths, show your personality! 
This position is only for highly qualified bottle servers who can prove they have what it takes to provide a stellar VIP bottle service experience. 
 
Social Media / Promo:
We want you to be EXCITED to work at Lookout, to that end, we believe marketing is everyone's job. Weather that's working on a special project or bringing ideas to the table during team meetings. We want everyone to participate in making Lookout Tavern a great success. All customer facing employees, and especially servers and bartenders will be expected to use their social media reach to share, post, invite, and otherwise grow our customer base. We want you to LOVE your job, so we would expect you to want to share it also. 
 
<ul>
<li>PART TIME</li>
<li>Nightlife is Thursday, Friday and Saturday 9-2am. </li>
<li>Hourly + Tips</li>
<li>Potential for bottle bonus's</li>
<li>PAID WEEKLY</li>
<li>Team outings</li>
<li>Giveaway opportunities</li>
</ul>
 
About Lookout Tavern
Lookout Tavern is a modern social tavern in North Phoenix with a large food menu, huge center bar with 16+ beers on tap and an impressive cocktail menu. Two patios combined with roll-up garage doors create a cohesive inside outside experience. 50 HD TV's for Premium sporting event viewing, over-sized jenga and other social bar games lend to the relaxed atmosphere. A state of the art sound and lighting systems carries and drives the energy throughout the day and into the late-night. Our Nightlife is unmatched in this region of Phoenix with premium bottle service, and a large dance floor on the weekends.
 
830 E Greenway Pkwy #100 Phoenix, AZ 85022
7th St &amp; Greenway Pkwy
<a href="http://lookoutaz.com" target="_blank">http://lookoutaz.com</a>
<a href="mailto:management@lookoutaz.com" target="_blank">management@lookoutaz.com</a>
 
Responsibilities
<ul>
<li>Prepare alcohol or non-alcohol beverages</li>
<li>Interact with customers, take orders and serve food and drinks</li>
<li>Assess customers’ needs and preferences and make recommendations</li>
<li>Mix ingredients to prepare cocktails</li>
<li>Check customers’ identification and confirm it meets legal drinking age</li>
<li>Comply with all food and beverage regulations</li>
</ul>
Requirements
<ul>
<li>Excellent knowledge of in mixing, garnishing and serving drinks, or high willingness to learn.</li>
<li>Positive attitude and excellent communication skills</li>
<li>Personable and friendly</li>
<li>Fast and hard working</li>
<li>Use Facebook, Instagram and other social channels to spread the word about Lookout</li>
</ul>
Benefits
Team outings, Contests with prizes, FUN energetic environment. Working for an awesome Ownership and management team!

Bottle Service / Cocktail Server / Nightlife Host

• Job requirement : o Fluent in spoken English and Cantonese o Read and write in Cantonese (basic level) o Willing to work permanent night shift , Can work from home (support US peak hours Pacific Time Zone) o Home internet – Time.com (recommended), Maxis, Unifi, Yes broadband (Streamyx is not acceptable, the speed does not meet requirement) o Internet speed – min download speed 5MB, min upload speed 1MB o Mobile phone – iPhone 6 and iOs 12 above OR Android 6 and above o Entry Level • Benefits include : o EPF o Socso o 14 days paid sick leave o 12 days annual leave o Paid replacement leave o Medical card (in and out patient) • Job scope : o Purely interpretation (from English to Cantonese and Cantonese to English) o No dealing with escalation or providing resolution • Monthly 4800 RM to RM 10,000+ depending on the worked hours (RM 30 an hour) • Only Cantonese support for the time being

Hiring English To Cantonese To English Interpreters

Hiring Mandarin / English Interpreters ( Work from home at night)
9 hours shift, 5 days work- Salary from RM 4800 to RM 10,000 ( RM 30 per hour) o Fluent in spoken English and Mandarin o Read and write in Mandarin(basic level) o Willing to work permanent night shift , Can work from home (support US peak hours Pacific Time Zone) o Home internet o Internet speed – min download speed 5MB, min upload speed 1MB o Mobile phone – iPhone 6 and iOs 12 above OR Android 6 and above o Entry Level • Benefits include : o EPF o Socso o 14 days paid sick leave o 12 days annual leave o Paid replacement leave o Medical card (in and out patient) • Job scope : o No dealing with escalation or providing resolution Salary from RM 4800 to RM 10,000 ( RM 30 per hour)

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