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Contact Centre Specialist
About the role
Do you love delighting customers? Join our founding team that will change the ways cars are bought and sold in Australia!
As a Contact Centre Customer Service your biggest job will be to delight and amaze our customers when you are responding to them, as they research cars, buy them, or need pre-sales and post-sales support. You will be supported by an enthusiastic, energetic team of people who are also customer-first, and you will receive all the necessary training you need to succeed in this role. We are looking for people with a genuine passion for customer service and sales first and foremost - coupled with a positive outlook, and proactive “can-do” attitude. You will need a great phone manner and excellent email, chat and social media skills. This role will require weekend and after hours work based on a rotating roster.
Responsibilities:
<ul>
<li>Be the face and voice of Cars24 to our customers when speaking with them</li>
<li>Go above and beyond to delight and amaze our customers, with a warm attitude, exceptional communication skills and a highly professional demeanour - so much so that they would want to tell their friends all about their experience with Cars24</li>
<li>Be able to build trust with your customers by being responsive, reliable and communicative, and proactively help resolve customer issues on the spot - no problem is too hard for you</li>
<li>Liaise closely with the customer operations team to ensure the right car is prepared for delivery</li>
<li>Liaise closely with the customer operations team and ensure all paperwork required to complete the sale is completed smoothly, with minimal hassle</li>
<li>Be willing to learn about the different buy/sell processes in every state</li>
<li>Be willing to learn how to explain various car features to customers; we will provide training to guide you</li>
<li>Help shape and support the development of customer-facing processes in our new business - we’re writing the playbook as we go</li>
<li>Customer satisfaction metrics will be your performance indicator</li>
</ul>
What you should have:
<ul>
<li>At least 2-3 years customer service and sales experience in a contact centre or well-known retail environment, where you also have engaged with customers over the phone, social media, email, live-chat or any other channels.</li>
<li>A customer champion outlook - you take seriously the role of being the voice of the customer within the organisation and nothing less than 100% satisfaction is good enough for you.</li>
<li>You’re a solid team player who is revving to do something different and be a part of a team that will change how cars are bought and sold in Australia</li>
<li>You’re aware of the highs and lows of start-up life, and are willing to be part of our journey and take on tasks that we might need your help with</li>
<li>Self-starter, autonomous - you proactively own your space and can act with minimal instruction. The tenacity and commitment to take us from start-up to scale-up.</li>
<li>A creative problem-solver, able to work outside of expectations and processes across the organisation to generate solutions for our customers.</li>
<li>Car knowledge (nice to have) - you know the ins and outs of most makes and models and can confidently answer any questions about it</li>
<li>You are flexible and are willing to work after hours and weekends, based on a rotating roster (6:30am - 3:30pm over 7 days a week).</li>
</ul>
What we offer in return:
<ul>
<li>Competitive pay: full-time salary at market rates, above award</li>
<li>Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy cars</li>
<li>Amazing people &amp; network. You are not alone - we keep standards high for anyone who joins us here. Be a part of a fun, energetic team with a “can-do” attitude.</li>
</ul>

Customer Service and Sales (WFO)

Come and work with us.
Are you Norwegian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in historic Athens? So we have the perfect opportunity for you!
Your future project: join our Norwegian Customer Support team.
As a customer service specialist in this project, your daily responsibilities will include:
<ul>
<li>Provide the highest level of support to our customers via phone and email on a range of issues</li>
<li>Give accurate, valid and complete information by using the right procedures</li>
<li>Be the owner of the customer query and ensuring a timely resolution and response</li>
<li>Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner</li>
<li>Meet and exceed our customer service quality goals, compliance regulations and productivity targets</li>
<li>Create amazing customer experience that people value and we are proud of</li>
<li>Be responsible to follow the direction of management and provide feedback</li>
</ul>
Requirements
Maximize your experience.
To succeed in the role, you will need to have:
<ul>
<li>Native or proficient level of Norwegian (C2) </li>
<li>Intermediate level of English (at least B2) both verbal and written</li>
<li>Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills</li>
<li>Analytical and problem solving skills with strong attention to detail</li>
<li>Desire to learn and advance, be a curious investigator and problem solver</li>
<li>Must hold EU citizenship or valid work permit for Greece</li>
<li>Be a local candidate or willing to relocate to historic Athens, Greece</li>
</ul>
Benefits
Gain stability, expand possibilities.
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
<ul>
<li>Very competitive wages and stability</li>
<li>Private healthcare &amp; dental insurance</li>
<li>Continuous learning/development opportunities and competitive career opportunities</li>
<li>A safe, friendly, creative, innovative and technological organization</li>
<li>International and multicultural environment (celebrations, our wellness program, initiatives to develop your skills and events to increase the team spirit)</li>
</ul>
Be bold. Be you.
Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!

Athens, Greece - Norwegian Advisor

We are looking for a Czech Customer Support Representative to work for a leading e-commerce company! 
What you will do:
<ul>
<li>Communicating through chat &amp; phone with customers</li>
<li>Answering how-to questions</li>
<li>Troubleshooting customers' issues</li>
<li>Create an amazing experience that customers value</li>
</ul>
Requirements
The role requires:
<ul>
<li>Native level of Czech</li>
<li>Advanced level of English</li>
<li>Great communication &amp; soft skills, as well as problem-solving skills</li>
<li>Computer knowledge/tech savviness</li>
<li>Relocation to Athens, Greece</li>
<li>EU Passport holder</li>
<li>Working on site</li>
</ul>
Benefits
<ul>
<li>Excellent salary 1250€ gross</li>
<li>Competitive monthly salary</li>
<li>Monthly Performance Bonuses</li>
<li>14 salaries per year</li>
<li>Complete relocation support (flight ticket to Greece, 4-week accommodation, pick-up &amp; drop)</li>
<li>The best commissions in the market</li>
<li>Private medical insurance</li>
<li>The possibility to learn with the best team</li>
<li>Excellent career opportunity in a multinational industry leader</li>
</ul>

Czech Customer Support Representative | E-commerce - Athens

＜日本語は英文の後に続きます。＞
Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.&nbsp;
We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.&nbsp; Player Engagement provides technical support, community management, and trust &amp; safety services for a wide range of AAA and Indie studios in the gaming industry.&nbsp;
Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥
Role overview
As the Player Engagement Team Lead, you will play a very important role in ensuring the success of our projects, being the bridge between Keywords Studios and our valued clients. You will be in charge of critical tasks, ensuring that everything runs smoothly and efficiently. One important part of your mission would be to lead, motivate, coach and train teams as well as creating schedules and performing tasks based on the clients’ requirements. 🚀🔥
What are we looking for? 
Leadership:
<ul>
<li>Manage, set goals, and lead teams of specialists of varied sizes, both locally and remote.</li>
<li>Proactively address project issues with teams and Project Manager to prevent disruptions.</li>
<li>Uphold studio policy, process, and security standards as well as ensuring that project-related knowledge bases are up-to-date.</li>
<li>Serve as an escalation point for client's customer issues.</li>
<li>Train, coach shift leads, and conduct weekly one-on-one coaching sessions.</li>
<li>Provide appropriate positive recognition and disciplinary warnings.</li>
<li>Manage vacation requests, monitor attendance, and address lateness or absences.</li>
</ul>
Analytics:
<ul>
<li>Monitor and manage ticket databases to ensure project KPIs and SLAs are met.</li>
<li>Regularly review daily reports to identify and resolve anomalies.</li>
<li>Create CRM/tool views for enhanced visibility and reporting.</li>
<li>Good understanding of Player Support tools and processes, key support metrics, and how to apply them.</li>
<li>Ability to read/interpret reports.</li>
</ul>
Communication:
<ul>
<li>Maintain awareness of project status and provide regular reports to Operations Manager.</li>
<li>Conduct regular quality control checks, identifying coaching opportunities within project processes.</li>
</ul>
Business:
<ul>
<li>Create CRM/tool views for enhanced visibility and reporting.</li>
<li>Develop training materials and assist in identifying areas for training material enhancement.</li>
</ul>
Requirements: 
<ul>
<li>Native level Japanese(JLPT N1 or above) and business level English skills</li>
<li>Over 2 years of experience in customer support Shift lead or similar mentorship role. </li>
<li>Flexibility in Shift Schedule.</li>
<li>Familiarity with Zendesk. </li>
</ul>
You'd be a great fit for this role if you have:
<ul>
<li>Ability to multitask and prioritize efficiently; work well under pressure and be flexible to change</li>
<li>Strong leadership skills and decision-making abilities; power to lead by example, encouraging others to keep a high standard of accuracy</li>
<li>Conflict management skills and providing constructive feedback</li>
<li>Ability to understand and meet deadlines</li>
<li>Self-motivation, innovative and analytical skills with strong attention to detail and accuracy</li>
<li>Ability to evaluate personnel and identify talent&nbsp;</li>
<li>Familiarity with Helpshift, Zendesk or other ticketing platforms, Google suite</li>
<li>Flexibility with working weekends </li>
</ul>
当社について
1998年以来、私たちはゲームプレイヤーが、彼らの大好きなゲームと向き合う方法を再構築することをミッションとし、26か国70か所以上のスタジオに12,000人以上のプロフェッショナルを擁するグローバルチームに成長しました。
私たちは、アート、オーディオから、ゲームテスト、ローカライゼーション、そして当社で最も急成長しているサービスラインの一つであるプレイヤーエンゲージメントに至るまで、幅広いソリューションを常にビデオゲーム開発者やパブリッシャーに提供しています。プレイヤーエンゲージメントでは、ゲーム業界におけるAAAタイトルから、インディーズスタジオまで広範囲にわたり、テクニカルサポート、コミュニティマネジメント、トラスト&amp;セーフティのサービスを提供しています。
私たちのミッションに参加し、共にプレイヤーに魅力的なコミュニティを構築し、卓越した体験を提供しましょう！🎮🔥
仕事内容
プレイヤーエンゲージメント部門のチームリードとして、当社と大切なクライアント様との架け橋となり、プロジェクトを成功に導く重要な役割を担っていただきます。重要なタスクを担当したり、プロジェクトがスムーズかつ効率的に進行するように管理したりします。チームリードの大切のミッションの一つは、チームを導き、モチベーションを高め、コーチングやトレーニングを行い、さらに、お客様の要望に基づいてスケジュールを作成し、タスクを遂行することです。🚀🔥
具体的には
リーダーシップに関する仕事内容:&nbsp;
<ul>
<li>対面、およびリモートの様々な規模のスペシャリストからなるチームを管理し、目標を設定し、ゴールに導く</li>
<li>プロジェクトの継続を守るため、チームやオペレーションマネージャーと積極的にプロジェクトの問題に対処する</li>
<li>スタジオのポリシー、プロセス、セキュリティ基準を遵守し、プロジェクト関連のナレッジベースが最新であることを常に確認する</li>
<li>クライアント様のカスタマーサポートに関する問題のエスカレーションポイントとして機能する</li>
<li>シフトリードを指導し、毎週1対1のコーチングセッションを実施する</li>
<li>休暇申請の管理、出勤状況の確認、遅刻や欠勤への対応を行う</li>
</ul>
分析力に関する仕事内容:
<ul>
<li>プロジェクトのKPIとSLAが達成できるよう、チケットデータベースを監視・管理する</li>
<li>日次レポートを定期的に確認し、異常を特定して解決する</li>
<li>CRM・ツールビューを作成し、可視性とレポートを強化する</li>
<li>プレイヤーサポートのツールやプロセス、主要なサポート指標、およびそれらの適応方法についてよく理解している</li>
<li>レポートを読み解く能力がある</li>
</ul>
コミュニケーションに関する仕事内容:
<ul>
<li>プロジェクトの状況を常に把握し、オペレーションマネージャーに定期的な報告を行う</li>
<li>定期的な品質管理チェックを実施し、プロジェクトのプロセスにてコーチングの機会を設ける</li>
</ul>
ビジネスに関する仕事内容:&nbsp;
<ul>
<li>CRM・ツールビューを作成し、可視性とレポートを強化する</li>
<li>トレーニング資料を作成し、トレーニング資料の強化分野の特定をサポートする</li>
</ul>
必須要件
<ul>
<li>優れた日本語能力（日本語能力試験N1以上）と英語能力(ビジネスレベル)を持っている</li>
<li>カスタマーサポートShift Lead・SV・Mentorとして2年以上の経験</li>
<li>土日を含むシフト制での勤務が可能</li>
<li>Zendeskの使用経験</li>
</ul>
歓迎条件
<ul>
<li>マルチタスクをこなし、効率的にタスクの優先順位をつけることができる</li>
<li>優れたリーダーシップスキル、意思決定能力と模範となる行動力を持ち、高水準の正確性を保つよう周囲を促すことができる</li>
<li>コンフリクトマネジメントスキルを持ち、建設的なフィードバックの提供をすることができる</li>
<li>期限を理解し、遵守することができる</li>
<li>細部と正確さに優れた注意力を持ち、自発的、革新的、分析的なスキルを持っている</li>
<li>人材を評価し、才能を見極めることができる</li>
<li>Helpshift、Zendesk、またはその他のお問合せプラットフォーム、Google Suiteに精通している</li>
</ul>
Requirements
 
Benefits
<ul>
<li>Fixed term contract (契約社員)</li>
<li>Commuting Allowance : Up to ¥30,000/Month</li>
<li>Work from home allowance : Up to ¥10,000/Month</li>
<li>Social Insurance: Full Shakai Hoken（健康保険、厚生年金、雇用保険、労災保険）</li>
<li>Paid Annual Leave</li>
<li>Sick Leave</li>
<li>Employee Assistant Program</li>
<li>Language Program</li>
<li>Employee Share Purchase Plan (ESPP)</li>
<li>Referral program</li>
<li>Medical check-up</li>
<li>Company Events</li>
</ul>
待遇・福利厚生
<ul>
<li>雇用形態：契約社員</li>
<li>社会保険完備</li>
<li>交通費支給（月額 3 万円を上限とし、オフィスへの出社日数に応じて実費支給）</li>
<li>在宅勤務手当（月額上限1万円）</li>
<li>有給休暇</li>
<li>傷病休暇</li>
<li>従業員アシスタントプログラム</li>
<li>語学プログラム（日本語／英語のレッスンサポート、資格取得サポート）</li>
<li>従業員持ち株会</li>
<li>社員紹介制度</li>
<li>健康診断（年1回）</li>
<li>社内イベント（お花見、BBQ、忘年会などオフラインでのイベントも多数🎉） </li>
</ul>
Working hours and days off
<ul>
<li>Working hours: 1 hour break and 8 hours of work</li>
<li>Days off: 2 days off a week based on shift schedule, national holidays</li>
</ul>
勤務スケジュールと休日
<ul>
<li>スケジュール：土日を含むシフト制（週5日勤務 ）、実働8時間／日</li>
<li>休日：週2日（シフトによる）、祝日</li>
</ul>
Others Our recruitment team will conduct full online recruitment process. Looking forward to your applications!
Privacy Agreement: 
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at&nbsp;<a href="https://www.keywordsstudios.com/en/applicant-privacy-notice" target="_blank">https://www.keywordsstudios.com/en/applicant-privacy-notice</a>.
今回の応募において個人情報をお送りいただくと、弊社の求職者向けプライバシー通知に則り、ご自身の個人情報が収集、処理されることに同意したとみなされます。詳細につきましては、弊社の求職者向けプライバシー通知（<a href="https://www.keywordsstudios.com/en/applicant-privacy-notice" target="_blank">https://www.keywordsstudios.com/en/applicant-privacy-notice</a>）をご確認ください。

Customer Support Team Lead - Remote

Patrique Mercier Recruitment is thrilled to announce an exciting entry-level opportunity for EU Languages Speaking Client Care Representatives in Greece with free relocation!
This role is perfect for multilingual individuals looking to jumpstart their careers in customer service, with the added benefit of free relocation assistance.
In this position, you will provide exceptional support to our diverse clientele (Electronics, IT sector, Fashion, Travel, Automotive industry and many more) across various EU languages, assisting them with their inquiries through phone, email or chat. Your goal will be to ensure a positive experience for every customer, helping them navigate our services effectively.
Join our team in the beautiful setting of Greece, where you can grow your professional skills while enjoying a vibrant cultural experience!
<h3>Responsibilities</h3>
<ul>
<li>Deliver high-quality customer support in one or more EU languages via phone, email or chat</li>
<li>Assist clients with their inquiries, providing timely and effective solutions</li>
<li>Maintain accurate records of customer interactions and document issues</li>
<li>Collaborate with team members to enhance the service experience</li>
<li>Stay informed about service offerings and company updates</li>
<li>Participate in training and development programs to enhance skills</li>
</ul>
Requirements
<ul>
<li>Fluency in one or more EU languages (e.g., French, German, Spanish, Dutch, Czech, Danish etc.) and English, both written and spoken</li>
<li> No prior customer service experience needed; enthusiasm to learn is encouraged</li>
<li>Strong communication and interpersonal skills</li>
<li>Ability to work well in a team-oriented environment</li>
<li>Basic computer skills and familiarity with standard software applications</li>
<li>Attention to detail and good organizational skills</li>
<li>Positive attitude and a passion for customer service</li>
<li>Willingness to relocate to Greece with company support</li>
<li>Desire to develop and grow in a fast-paced, multicultural setting</li>
</ul>
Benefits
<ul>
<li>Private Health Insurance</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li>
<li>2 Extra Salaries Per Year</li>
<li>Fully Paid Training</li>
<li>Competitive Salary by Greek standards</li>
<li>Fully Paid Relocation Package ( flight, transfer and hotel accommodation for the first few weeks )</li>
<li>Free Greek Lessons, Engagement Activities</li>
</ul>

EU Languages Speaking Client Care in Greece - Entry Level - Free Relocation

Calls Experts is a global contact center solution provider with over 15 years of experience in the North American market. We are dedicated to helping both experienced professionals and those eager to learn and build their careers. At Calls Experts, this is not just a job; it’s a real career opportunity!
Market: US and Canada Industry: Insurance
Job Description: We are looking for a Customer Service Agent to handle inbound and outbound calls remotely. You will perform various administrative tasks, including answering calls and scheduling meetings. A strong internet connection and experience with communication tools are required for this role.
Duties and Responsibilities:
<ul>
<li>Process inbound and outbound call traffic to qualify leads and make live transfers</li>
<li>Qualify prospects</li>
<li>Resolve client queries</li>
<li>Prepare customer spreadsheets and maintain online records</li>
</ul>
Requirements
<ul>
<li>Laptop/Desktop with a minimum CPU score of 4000 (AMD/i5 8th generation or higher) and at least 8 GB RAM. Must run Windows 10/11 (no MAC).</li>
<li>Fiber optic internet connection</li>
<li>Ability to work 8-hour shifts, 5 days a week in EST, 9 AM – 6 PM EST</li>
<li>Excellent command of both English and Spanish</li>
<li>Ability to handle objections and utilize persuasive skills; comfortable with small talk</li>
<li>Ability to thrive in a fast-paced virtual environment</li>
<li>Strong work ethics</li>
<li>Willingness to learn and grow</li>
</ul>
Benefits
<h3>Compensation</h3>
<ul>
<li>Compensation: $4.54 per hour with 198 hours per month on average</li>
<li>Incentives: Up to USD 500 per month</li>
<li>Overtime: Additional hours beyond 198 will be compensated separately</li>
</ul>

Bilingual Call Center Agent (English & Spanish) - Work from Home, Full-time

Patrique Mercier Recruitment is a premier recruitment agency dedicated to connecting talented individuals with top job opportunities in Greece. We are excited to offer a position for a Dutch Speaking Customer Service representative in the Hotel Reservations &amp; Hospitality Department. This role is perfect for those who are passionate about travel and the hospitality industry. In this position, you will assist Dutch-speaking clients with their hotel reservations, provide information about services, and ensure an exceptional customer experience. If you thrive in a fast-paced environment and have a commitment to outstanding service, we invite you to apply!
 
<h3>Responsibilities</h3>
<ul>
<li>Deliver exceptional customer service via phone, email, and chat to Dutch-speaking customers.</li>
<li>Assist customers with hotel reservations, cancellations, and modifications.</li>
<li>Provide accurate information regarding hotel policies, services, and local attractions.</li>
<li>Resolve customer inquiries and complaints quickly and effectively.</li>
<li>Document and track customer interactions in the system.</li>
<li>Collaborate with team members to enhance the service experience for customers.</li>
</ul>
Requirements
<ul>
<li>Fluency in Dutch (both spoken and written) is required.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Experience in customer service, particularly in the hospitality or travel sector, is preferred.</li>
<li>Excellent problem-solving abilities and attention to detail.</li>
<li>Ability to work in a fast-paced environment while maintaining a high level of customer satisfaction.</li>
<li>Familiarity with hotel reservation systems and procedures is advantageous.</li>
<li>Proficient in using digital communication tools and customer management software.</li>
</ul>
Benefits
<ul>
<li>Private Health Insurance</li>
</ul>
<ul>
<li>Training &amp; Development</li>
<li>Performance Bonus</li>
<li>2 Extra Salaries Per Year</li>
<li>Fully Paid Training</li>
<li>Great Salary</li>
<li>Fully Paid Relocation Package ( flight, transfer and hotel )</li>
</ul>

Dutch Speaking Customer Service for Hotel Reservations & Hospitality Department

Patrique Mercier Recruitment is a leading agency dedicated to connecting talented candidates with exciting job opportunities in Greece. We are currently seeking a Dutch Speaking Customer Service representative for the Grocery Delivery Services Department. This position is perfect for individuals who are passionate about customer service and enjoy working in a fast-paced environment. As a member of our team, you will assist Dutch-speaking customers with inquiries related to grocery delivery services, address any issues they encounter, and provide timely and effective solutions. Your fluency in Dutch and exceptional communication skills will be crucial in ensuring a seamless experience for our clients. If you are ready to contribute to a growing industry while making a difference in customers' daily lives, we encourage you to apply!
 
<h3>Responsibilities</h3>
<ul>
<li>Deliver high-quality customer service through phone, email, and chat communications in Dutch.</li>
<li>Assist customers with inquiries regarding grocery delivery orders, product availability, and service details.</li>
<li>Handle customer complaints and ensure resolution in a prompt and professional manner.</li>
<li>Document customer interactions accurately in the company’s CRM system.</li>
<li>Collaborate with team members and delivery personnel to enhance overall service quality.</li>
<li>Stay informed about the latest products and services offering to assist customers effectively.</li>
</ul>
Requirements
<ul>
<li>Fluency in Dutch (both spoken and written) is essential.</li>
<li>Excellent communication and customer service skills.</li>
<li>Previous experience in customer service, particularly in a grocery or retail environment, is a plus.</li>
<li>Strong problem-solving abilities and a customer-focused approach.</li>
<li>Ability to work effectively both independently and in a team-oriented environment.</li>
<li>Interest in grocery delivery services and the retail industry is advantageous.</li>
<li>Proficient in using digital tools and customer relationship management software.</li>
</ul>
Benefits
<ul>
<li>Private Health Insurance</li>
</ul>
<ul>
<li>Training &amp; Development</li>
<li>Performance Bonus</li>
<li>2 Extra Salaries Per Year</li>
<li>Fully Paid Training</li>
<li>Great Salary</li>
<li>Fully Paid Relocation Package ( flight, transfer and hotel )</li>
</ul>

1,412 Customer Service Jobs