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<h3>Job Description</h3>
Job Description
Position Title: Front Desk Agent
Reports To: Front Desk Manager and Front Desk Supervisor
Supervises: N/A
Summary of Position
Assists in the Checking-in and out of the Hotel guest, taking reservations for the hotel, assisting the guest with any needs that they might have3 while staying at the resort
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:
<ul>
<li>Responsibility for checking all guest in the</li>
<li>Making Key cards for the hotel guest;</li>
<li>Knowledge of the Hotel and the surrounding area;</li>
<li>Taking reservations for future Hotel guest;</li>
<li>A working knowledge of all packages that are be offered at the hotel;</li>
<li>A working knowledge of basic computer systems;</li>
<li>Responsible for a money bank and deposit of monies taken in at the hotel;</li>
<li>Keep a clean work station at all times;</li>
<li>Performs duties at maximum speed and efficiency when needed;</li>
<li>Checks out the hotel guest;</li>
</ul>
</li>
</ol>
<ul>
<li>Adheres to all regulatory, departmental, and casino Policies and Procedures and to the Casino Internal Control Structure;</li>
<li>Performs other duties as assigned;</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High School Diploma or GED; at least one year experience in a customer service environment, excellent communication and computer skills. Individual must have a healthy and friendly attitude towards co-workers and guest.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

H6260 FRONT DESK AGENT BILINGUAL

<h3>Job Description</h3>
Job Description
The beautiful Sundial Beach Resort located on Sanibel Island, Florida is seeking a Front Desk Manager to join our team! 
The Front Desk Manager is responsible for overseeing all front office operations to insure profitability, control costs and quality standards ensuring total guest satisfaction. Acts as the main contact for guests and other hotel departments. Acts as Manager on Duty and respond to emergency codes. 
Management of Front Desk Team
<ul>
<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li>
<li>Encourages and building mutual trust, respect, and cooperation among team members.</li>
<li>Serves as a role model to demonstrate appropriate behaviors.</li>
<li>Supports all day-to-day operations.</li>
<li>Coaches, counsels and encourages team members.</li>
<li>Handles team member questions and concerns</li>
<li>Guides daily Front Desk, Night audit operations and Bellperson.</li>
<li>Communicates performance expectations to team members in accordance with job descriptions for each position. </li>
<li>Front Desk Staff Scheduling and Payroll control.</li>
<li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests on a daily basis.</li>
<li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li>
<li>Scheduling department meetings and continually communicates a clear and consistent message regarding the goals to produce desired results.</li>
<li>Strives to improve service performance.</li>
<li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li>
<li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li>
<li>Supervises same day selling procedures to maximize room revenue and property occupancy.</li>
<li>Understands the impact of Front Desk and reservations operations on the overall property financial goals and objectives.</li>
</ul>
Ensuring Exceptional Customer Service
<ul>
<li>Provides services that are above and beyond for guest satisfaction and retention.</li>
<li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li>
<li>Sets a positive example for guest relations.</li>
<li>Empowers team members to provide excellent customer service within guidelines.</li>
<li>Handles guest problems and complaints.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
<li>Review and control of Trip Advisor and guest satisfaction results with team members.</li>
</ul>
Qualifications, Education, Experience, Skills, and Abilities:
<ul>
<li>2-3 years Rooms Management experience at Hotel/Resort.</li>
<li>Associate or Bachelor Degree preferred</li>
<li>Effective conflict management and decision-making is required.</li>
<li>Excellent organizational and time management skills</li>
<li>Excellent communication skills</li>
<li>Computer literate in Microsoft Word, Excel and Outlook</li>
<li>Knowledge of Opera preferred</li>
</ul>
Our compensation package includes a competitive salary, PTO, Medical, Dental, Vision, Life insurance, STD, LTD, 401k with company match, dining and travel discounts and paid tolls for Sanibel &amp; Cape Coral!
The Sundial Beach Resort &amp; Spa is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

Front Desk Manager- Sundial Beach Resort & Spa

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Flexible schedule</li>
<li>Free uniforms</li>
<li>Training &amp; development</li>
</ul>
 We are looking for energetic and responsible individuals to join our team as Ride Attendants. In this role, you will be in charge of supervising children on our inflatables (bounce houses) and mechanical rides to ensure everyone stays safe and has fun. Responsibilities 
<ul>
<li>Supervise the Fun: Keep a constant watch on the children to prevent accidents. </li>
<li>Enforce Safety Rules: Ensure riders follow the rules (e.g., no shoes, no flipping, no rough play). </li>
<li>Manage Capacity: Control how many kids are on the ride at once to prevent overcrowding. </li>
<li>Size Separation: Make sure big kids and little kids ride separately to keep smaller children safe. </li>
<li>Operate Equipment: Safely start and stop mechanical rides and monitor inflatables for any issues. </li>
<li>Stay Alert: Monitor weather conditions and shut down rides immediately if it becomes unsafe (high wind or rain). </li>
</ul>
Requirements 
<ul>
<li>Must work well with kids: You need to be patient, friendly, and comfortable giving clear instructions to children. </li>
<li>Positive Attitude: We want team members who are happy, helpful, and polite to parents and guests. </li>
<li>Reliable Transportation: You must have your own way to get to event locations on time. </li>
<li>Availability: Must be available to work part-time hours (mostly weekends). </li>
</ul>

Ride Attendant

<h3>Job Description</h3>
Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events. 
<ul>
<li>Sell rooms utilizing excellent customer service skills and yield management.</li>
<li>Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.</li>
<li> Complete all registration forms and computer input.</li>
<li>Retrieve and distribute room keys.</li>
<li>Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.</li>
<li>Communicate with Executive Hosts regarding hotel stays.</li>
<li>Utilize computer to run necessary reports.</li>
<li>Balance all transactions at the end of shift (audit out).</li>
<li>Operate manual procedures in the event of computer failure.</li>
<li>Other duties as assigned by management. </li>
</ul>
Qualifications 
<ul>
<li>High school diploma or equivalent, and minimum 6 months front desk experience.</li>
<li>Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.</li>
<li>Ability to communicate with guests and staff in English.</li>
<li>Knowledge of hotel key system.</li>
<li>Must be able to work flexible shifts.</li>
<li>Able to stand for long periods of time.</li>
<li>Detail oriented and able to multitask.</li>
<li>Ability to add, subtract, and audit accounts.</li>
<li>Money handling experience and ability to operate electronic draft system.</li>
<li>Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.</li>
<li>Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. </li>
</ul>
Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Hotel Clerk-2

<h3>Job Description</h3>
Job Description
As the first and last impression of Crown &amp; Raine, the Front Desk Host plays a vital role in delivering an exceptional guest experience. This role is a blend of luxury hospitality, front desk coordination, and behind-the-scenes support. You will be responsible for creating a welcoming atmosphere, assisting with bookings, ensuring operational flow, and upholding cleanliness standards that reflect the Crown &amp; Raine brand.
Compensation:
$15 - $20 hourly
Responsibilities:
Key Responsibilities:
Guest Experience &amp; Front Desk Operations
<ul>
<li>Greet each client with warmth, professionalism, and elevated service</li>
<li>Check in and check out guests efficiently using the booking platform</li>
<li>Offer beverages, snacks, and luxury touches to elevate the experience</li>
<li>Educate clients on product offerings, memberships, and rebooking options</li>
<li>Manage daily appointment flow and adjust for last-minute changes</li>
<li>Confirm appointments for the following day</li>
<li>Ensure credit cards are on file for all bookings</li>
</ul>
Booking &amp; Communication
<ul>
<li>Answer all DMs, phone calls, and online messages in a timely and brand-appropriate manner</li>
<li>Post and boost openings on social media to fill same-day and next-day gaps</li>
<li>Call and schedule waitlist clients when availability opens</li>
<li>Rebook guests at checkout to meet company retention goals (30%+)</li>
</ul>
Cleanliness &amp; Setup
<ul>
<li>Clean and sanitize headspa beds and bowls after every client</li>
<li>Sanitize tools, trays, and equipment between each use</li>
<li>Stock rooms with fresh towels, hair wraps, and products</li>
<li>Restock beverage area, snacks, and client amenities</li>
<li>Keep the front desk, waiting area, and bathroom spotless at all times</li>
<li>Reset and align beds properly to ensure a luxury presentation for each appointment</li>
</ul>
Product &amp; Inventory Support
<ul>
<li>Sticker and stock retail products</li>
<li>Track and restock front desk supplies and spa essentials as needed</li>
<li>Assist in keeping an accurate inventory of beverages, wine, and client amenities</li>
</ul>
Qualifications:
Requirements:
<ul>
<li>Positive, polished, and luxury-driven customer service skills</li>
<li>Detail-oriented and able to manage a fast-paced schedule</li>
<li>Comfortable with technology and booking platforms</li>
<li>Must be available evenings and weekends</li>
</ul>
 
About Company 
Crown &amp; Raine Headspa &amp; Blow Dry Bar is redefining what it means to relax, refresh, and recharge. With locations in Peters Township and Wexford, and our newest Murrysville salon, Crown &amp; Raine is one of the fastest-growing luxury headspa brands in Western Pennsylvania.
We provide all clients, supplies, and training — you bring your energy, professionalism, and love for creating memorable experiences. Join a team that’s passionate about beauty, wellness, and hospitality — and help us deliver the Royal Treatment every day.
Apply today and Make It Raine.

Front Desk - Host

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary: As a Guest Service Associate, you’ll interact with guests and support daily restaurant operations by taking orders, serving food, maintaining cleanliness, and restocking supplies to ensure a welcoming and efficient environment. 
 
Key Responsibilities:
<ul>
<li>Greet guests with a friendly attitude and assist with food orders </li>
<li>Maintain knowledge of the menu and answer guest questions </li>
<li>Keep the dining area, patio, and restrooms clean and well-stocked </li>
<li>Follow proper food safety, hygiene, and cash handling procedures </li>
<li>Assist with restocking and cleaning tasks as needed </li>
<li>Support new team member training and follow company policies </li>
</ul>
 
Qualifications:
<ul>
<li>Restaurant or retail experience preferred </li>
<li>Strong communication and basic math skills </li>
<li>Must be able to lift up to 30 lbs and stand for extended periods </li>
<li>Flexible availability, including nights, weekends, and holidays </li>
<li>Reliable transportation required </li>
</ul>
 
Work Environment:
Fast-paced restaurant setting with indoor and outdoor duties. Exposure to kitchen equipment, cleaning supplies, and varying temperatures. Must be able to work closely with a team and handle multiple tasks efficiently.
Requirements:

Guest Service Associate (GSA)

<h3>Job Description</h3>
Job Description
We are looking for a Front Desk Coordinator to join a company in Brooklyn Park, Minnesota. This is a contract position where you will serve as the first point of contact, ensuring visitors and callers receive exceptional service while maintaining administrative efficiency. The role requires excellent communication and organizational skills to handle a variety of front desk and administrative responsibilities.
 
Responsibilities:
• Greet visitors and provide a welcoming first impression of the organization.
• Guide guests to their appropriate destinations and assist with inquiries.
• Manage sensitive or complex requests by directing them to the appropriate staff members.
• Process utility bill payments, including drop-box and walk-in transactions.
• Coordinate scheduling for conference rooms and appointments, and update lobby screens with city information.
• Support mailroom operations by handling equipment and completing mail-related tasks.
• Execute administrative projects for various city departments as needed.
• Maintain an organized and attentive front desk environment.
• Ensure smooth communication between departments and visitors
• Proven experience in receptionist or front desk roles.
• Strong customer service skills with the ability to handle inquiries professionally.
• Familiarity with multi-line phone systems and switchboards.
• Competence in administrative office tasks and assistance.
• Ability to manage time effectively and prioritize responsibilities.
• Proficiency in processing payments and handling financial transactions.
• Excellent verbal and written communication skills.
• Knowledge of scheduling systems and basic technology tools.

Front Desk Coordinator

<h3>Job Description</h3>
Job Description
Overview
Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of Guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts, and Dallas Ft. Worth Texas Guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North Americas largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure’s Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News &amp; World Report Best Hotels rankings.
 
Responsibilities
Our Guest Relations Advisors are excited to greet our guests and inspire them to make the most of their Canyon Ranch experience. As a Guest Relations Advisor, you’ll challenge yourself by generating revenue and meeting sales goals by sharing information about our services and pairing them with the appropriate service enhancements that are designed to restore, renew, and refresh.
In this role, you'll need to anticipate Guests’ needs as you book, alter, and recap services to guests and include detailed notes regarding services. You'll actively welcome guests with a smile and enthusiasm and check-in for appointments and services. You'll accurately handle guest transactions including cash handling, credit card charges, room charges, gift certificates, comps, etc.
The rate of pay for this position is $15.00 per hour + incentive
 
Qualifications
You will need a High School diploma or equivalent.
You will also need experience with cash handling, computer knowledge, and minimum of one-year customer service experience. Prior hospitality and/or sales experience, preferably at a luxury level, is preferred.
To be successful, you will need excellent customer service and positive interpersonal skills, including ability to facilitate and mediate sensitive matters and/or confrontational situations. You will need to be able to develop and maintain satisfactory and effective relationships with all levels of management and staff members. You will need good judgment and the ability to maintain confidentiality. You will also need strong organizational and computer skills, and attention to detail. #LI-NB2

Front Desk Agent (Part Time)

<h3>Job Description</h3>
Job DescriptionNow Hiring: Activities Staff | Bring the Fun to Our Resort Team!
Do you love creating unforgettable moments and keeping guests smiling? Are you energetic, outgoing, and ready to make every day feel like vacation? If so, we’d love to meet you!
Palm Beach Shores Resort is currently seeking an Activities Attendant to join our resort team. In this role, you’ll help plan, promote, and lead daily recreational activities for guests of all ages: creating a fun, safe, and welcoming environment where memories are made.
What You’ll Do:
<ul>
<li>
Plan and lead engaging daily activities and events for children and adults
</li>
<li>
Encourage guest participation and keep the energy upbeat and positive
</li>
<li>
Promote a welcoming, safe, and enjoyable resort environment
</li>
<li>
Communicate schedules and event details to guests clearly and enthusiastically
</li>
<li>
Assist with poolside games, special events, and outdoor recreation
</li>
<li>
Maintain clean and organized activity areas and equipment
</li>
<li>
Ensure guest safety and respond calmly in case of emergencies
</li>
<li>
Support the team with event setup, cleanup, and coordination across departments
</li>
</ul>
What We’re Looking For:
<ul>
<li>
Friendly, energetic, and guest-focused personality
</li>
<li>
Strong communication and interpersonal skills
</li>
<li>
Organized and dependable, with a positive attitude
</li>
<li>
Able to multitask in a busy, fast-paced environment
</li>
<li>
Prior experience in hospitality, recreation, or customer service a plus
</li>
<li>
Flexibility to work evenings, weekends, and holidays as needed
</li>
</ul>
Why Join Us?
<ul>
<li>
Work in a lively, team-oriented resort environment
</li>
<li>
Enjoy a role where every day brings something new and exciting
</li>
<li>
Opportunities for growth in hospitality and resort operations
</li>
</ul>
Ready to bring your energy and creativity to our resort? Apply today and help us make every guest experience unforgettable!

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