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<h3>Job Description</h3>
Job Description
Cancer Specialists of North Florida is recruiting for an experienced Dosimetry Technical Assistant for our busy Radiation Department. Under the supervision of Chief Medical Dosimetrist, this position requires the ability to do contouring (normal structures) in CT images, and promote the implementation of the treatment plans for radiation therapy patients. 
Travel will be required to all locations that provide Radiation services to our patients currently and in the future. 
Essential duties and responsibilities under guidance of a Chief Medical Dosimetrist include the following:
<ul>
<li>Obtain patient contours and assist in outlining of anatomical structures and the target volume in three dimensions.</li>
<li>Perform record keeping and documentation of treatment parameters for all patients undergoing radiation therapy.</li>
<li>Responsible for entry of treatment parameters in the record/verify system.</li>
<li>Performs work in accordance with policies, procedures and standards.</li>
<li>All other related duties in accordance with department policies.</li>
</ul>
Full-time position
Clinic locations in Jacksonville, Fleming Island and Saint Augustine, FL
Education and/or Experience:
<ul>
<li>High school graduate</li>
</ul>
Compensation and Benefits:
<ul>
<li>Salary is commensurate with experience and qualifications</li>
</ul>
Cancer Specialists of North Florida is an "EEO Employer” and “Drug Free Workplace”

Dosimetry Technical Assistant

<h3>Job Description</h3>
Job Description
At AST, we enhance the efficiency, productivity, and safety of flexible&nbsp;aseptic manufacturing processes&nbsp;for the worldwide Life Science Industry by offering innovative products, services, and solutions. Do you want to contribute to a shared vision and mission? Would you like to bring your unique talents to have a significant impact at a growing company? At AST we strive to build a workplace that enables every team member&nbsp;to meet and exceed their capabilities. We set our expectations high and provide the environment and resources necessary to bring out the very best. AST is proud of our team. Providing challenging and rewarding work, with opportunities for personal/professional development is our key to this longevity. AST is an equal opportunity employer. Compensation for onsite WA applicants is $80,000-$110,000 annually. All applicants are welcome to apply.&nbsp; Employee benefits include: Medical (HSA &amp; PPO), Dental, Vision, Long/Short term disability, HSA account with employer contribution, 401(K) (Traditional &amp; Roth options) with up to 5% company match, Education Assistance, Paid Time Off (PTO), Paid Holiday, and bonus potential. What will I be doing?&nbsp;&nbsp;
As a Technical Support Engineer at AST, you will be a member of the Service Engineering department. Some of your key responsibilities will include working directly with customer fielded equipment, automation programing, troubleshooting customer specific problems, supporting the Service Engineers in the field, performing experiments, machine testing and debug, and being a resource and support for our customers.&nbsp;&nbsp;
Responsibilities: &nbsp;
<ul>
<li>
Work directly with customers on their equipment to solve technical questions and challenges.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Efficiently and proactively resolve ongoing technical issues for customers, using good problem-solving skills to get to root issues, and escalate the tickets when appropriate.&nbsp;
</li>
</ul>
<ul>
<li>
Become a specialist in our product features and troubleshoot them through testing and collaboration with others.&nbsp;
</li>
</ul>
<ul>
<li>
Identify areas of improvement for our support ecosystem (ex. documentation, guides, open-source tools, etc.) and write clear, user-friendly documentation to aid our customers.
</li>
</ul>
<ul>
<li>
Work directly with the design teams and engineers to influence the product and support capabilities.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Contribute code where you see an opportunity/demand from ongoing bugs. &nbsp;
</li>
</ul>
<ul>
<li>
Amend/update operations and maintenance manuals in accordance with the designs and equipment.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Develop solutions and review technical decisions that have high impact, both internal and external, to AST.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Contribute to and have responsibility for the completion of assignments with broad customer relationship impacts.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Participate in the installation/startup/testing of machinery, electrical and controls installation and supervision at customer facilities. &nbsp;
</li>
</ul>
<ul>
<li>
Perform machine testing, experiments, and debug activities to ensure the products meet the requirements.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Execute factory acceptance testing with documented results.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Provide estimates for the hours required to accomplish tasks and execute tasks within the timelines/budgets with moderate oversight.&nbsp;
</li>
</ul>
<ul>
<li>
Maintain technical records, test results, and documentation in support of design and/or performance history.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Embrace AST's Process of Continuous Improvement across the organization.&nbsp;&nbsp;
</li>
</ul>
Qualifications:&nbsp;&nbsp;
• Bachelor’s degree in accredited electrical engineering or engineering curriculum with 2+ years of work experience. &nbsp;
• Experience with common industrial programming languages, HMI designs, industrial communications, smart machine, AI/machine learning, machine automation hardware/software, advanced sensory systems including machine vision.&nbsp;&nbsp;
• Ability to travel domestically and internationally around 25%, determined by company need.&nbsp;&nbsp;
• Understand industrial machinery specifications and standards.&nbsp;&nbsp;
• Knowledge of machine control system design and the testing environment with a strong electrical &amp; mechanical acumen.&nbsp;&nbsp;
• Skilled with computer software - Allen-Bradley PLC Platform, AutoCAD, MS Office (Word, Excel, PowerPoint).&nbsp;&nbsp;
• A strategic thinker who enjoys innovation, problem solving and pursuing the root cause. &nbsp;
• Self-motivated, energetic, and disciplined, with keen attention to detail.&nbsp;&nbsp;
• Character that complements AST's long-standing culture of high integrity throughout all areas of internal and external business activity.&nbsp;&nbsp;
Eligibility Requirements:&nbsp;&nbsp;
• Must be legally authorized to work in the United States.&nbsp;&nbsp;
• Must be willing to take and successfully pass a drug test.&nbsp;&nbsp;
AST is proud of our team. Providing challenging and rewarding work, with opportunities for personal/professional development is our key to this longevity. AST is an equal opportunity employer. This is a full-time position based in Tacoma. Compensation is competitive, including salary, bonus potential, health plan options, competitive 401K match, and paid time off.&nbsp;
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Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionWho we are Integrated Axis is a leading Managed Services Provider (MSP) located in Tucson, AZ with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. Level II Reactive Services Support Technician We are looking to fill this role in Tucson, AZ as an addition to our Services Team. This role could also lead into Field Service calls.&nbsp; Your day to day
<ul>
<li>Troubleshoot various client issues via remote support technologies</li>
<li>Project planning, coordination and vendor management</li>
<li>Configure and troubleshoot Office applications (all versions)</li>
<li>Configure and troubleshoot VMWare host servers</li>
<li>Install, Configure, manage and troubleshoot Active Directory, to include users, groups and OU’s</li>
<li>Troubleshoot Firewall, Switches, VPN connections, and other network equipment</li>
<li>Troubleshoot Wireless Access Points and wireless client connections</li>
<li>Configure and troubleshoot Windows 7, 8/8.1, 10, 11</li>
<li>Configure and troubleshoot Windows Servers (all versions)</li>
<li>Configure and troubleshoot server services such as: DNS, DHCP, DFS, IIS, ISA, ISS, etc.</li>
<li>Configure and troubleshoot digital certificate implementations</li>
<li>Additional requirements that are not necessarily technical in nature include:</li>
<li>Manage, track, and enter documentation for scheduled tickets in the queue</li>
<li>Document all activities related to tickets and any non-client related work</li>
<li>Configure and troubleshoot various medical and dental software and hardware systems</li>
<li>Provide support and perform activities relating to current or upcoming projects</li>
<li>Fulfill weekend monitoring, after hours support or other activities as needed</li>
<li>Able to perform complex tasks and projects with little direct supervision</li>
</ul>
 Your experience
<ul>
<li>Multi-tasking, attention to detail, a strong work ethic, and a love for IT work are absolute requirements for this position. </li>
<li>Ability to handle diverse situations on a daily basis is required, as is the flexibility to work extended hours as needed. </li>
<li>This position requires technical skills, people skills, and an ability to track multiple tasks and client activities simultaneously.</li>
</ul>
 What we do for you At Integrated Axis we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together. Benefit Highlights
<ul>
<li>Competitive benefits package, including medical, dental, vision, and life insurance</li>
<li>401k match </li>
<li>Flexible PTO</li>
<li>10 Holidays including your Birthday and a Floating Holiday! </li>
<li>Gym reimbursement </li>
<li>Amazon Prime reimbursement</li>
<li>40 Hours for Volunteer Time </li>
<li>Paid Maternity and Paternity leave </li>
<li>Paid certifications</li>
<li>Learning and development programs </li>
</ul>
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raWiDoBzCd

IT Support Services II-Help Desk

<h3>Job Description</h3>
Job Description
Looking for a freelance opportunity where you can make an impact on technology from the comfort of your home? If you are dynamic, tech-savvy, and always online to learn more, this part-time flexible project is the perfect fit for you! 
 
A Day in the Life of a Personalized Internet Assessor:
 
<ul>
<li>
In this role, you’ll be analyzing and providing feedback on texts, pages, images, and other types of information for top search engines, using an online tool
</li>
<li>
Through reviewing and rating search results for relevance and quality, you’ll be helping to improve the overall user experience for millions of search engine users, including yourself.
</li>
</ul>
 
 
Join our team today and start putting your skills to work for one of the world's leading search engines.
 
 
The estimated hourly earnings for this role are 14 USD per hour. 
 
 
TELUS Digital AI Community
 
Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands.
 
 
Qualification path
No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. 
 
 
 
Basic Requirements
 
<ul>
<li>
Working as a freelancer with excellent communication skills in English
</li>
<li>
Being a resident in the United States for the last 3 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in the US.
</li>
<li>
Active use of Gmail and other forms of social media and experience in the use of web browsers to navigate and interact with a variety of content
</li>
<li>
Daily access to a broadband internet connection, a smartphone (Android 5.0, iOS 14 or higher), and a personal computer to work on.
</li>
</ul>
 
 
Assessment
 
In order to be hired into the program, you’ll take a language assessment and an open book qualification exam that will determine your suitability for the position and complete ID verification. Don’t worry, our team will provide you with guidelines and learning materials before your exam. You will be required to complete the exam in a specific timeframe but at your convenience!
 
 
 
Equal Opportunity
 
All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity

Online Data Research

<h3>Job Description</h3>
Job Description
Raye IT Consulting, LLC is a 8a certified minority woman-owned IT consulting and technology firm. Raye IT brings over 20 years experience in delivering mission-critical programs and support for the Federal Government and large agencies. We specialize in program and project management, capital planning and IT investment portfolio management, infrastructure support and application development deployment to include IT operations and maintenance. We deliver value through technical and managerial expertise – innovation, efficient processes, executable strategies, and methodologies that generate tangible and measurable results to our clients across the Federal, Civilian and DoD sectors.
Raye IT is looking for an innovative solution architect to develop and implement systems architecture that will meet business needs. The IT Solutions Architect serves as the senior technical advisor to Office of Marine and Aviation Operations (OMAO) leadership, responsible for designing, integrating, and guiding the implementation of enterprise technology solutions including artificial intelligence (AI) capabilities that enable mission-critical operations across National Oceanic and Atmospheric Administration's (NOAA) marine and aviation assets. This position ensures that IT architectures, including AI-driven tools and analytics, align with OMAO's operational objectives, cybersecurity requirements, and long-term strategic roadmap. The position reports directly to the OMAO Chief Information Officer and collaborates with Marine and Aviation Cyber Center (MACC) leadership, mission program offices, and other NOAA line offices to deliver technology solutions that enhance operational readiness and mission success.
Responsibilities
<ul>
<li>Lead the development of end-to-end technical architectures supporting shipboard systems, aircraft operations, uncrewed systems, and shore-based facilities.</li>
<li>Translate OMAO's operational requirements into secure, scalable, and cost-effective IT solutions, integrating AI-based analytics, automation, and decision-support systems where appropriate.</li>
<li>Identify AI use cases that enhance operational efficiency, predictive maintenance, mission planning, and real-time situational awareness.</li>
<li>Partner with program offices, engineering teams, and external stakeholders to design solutions that ensure interoperability, resilience, and compliance with federal IT and cybersecurity policies.</li>
<li>Provide expert technical guidance to the CIO, senior leadership, and project managers during planning, procurement, and deployment phases.</li>
<li>Oversee technology evaluations, proof-of-concept testing, and integration of emerging technologies such as cloud services, edge computing, satellite communications, advanced networking, and AI models.</li>
<li>Develop and maintain enterprise reference architectures, solution blueprints, and system integration standards that account for AI governance and ethical use.</li>
<li>Serve as the technical escalation point for complex design issues, system interoperability challenges, and high-impact operational incidents.</li>
<li>Ensure all solutions incorporate redundancy, disaster recovery, cybersecurity best practices, and AI model monitoring to safeguard mission operations.</li>
</ul>
Required Qualifications
<ul>
<li>Extensive experience in enterprise IT architecture, systems integration, and network infrastructure design.</li>
<li>Demonstrated expertise in designing solutions for operational environments with unique constraints, such as maritime and aviation systems.</li>
<li>Strong understanding of AI concepts, model deployment, data governance, and integration into mission-critical systems.</li>
<li>Familiarity with AI regulatory and ethical considerations in a federal operational environment.</li>
<li>Strong understanding of federal IT security frameworks, including FISMA, NIST, and NOAA cybersecurity policies.</li>
<li>Ability to lead cross-functional teams and coordinate technical efforts across multiple geographic locations.</li>
<li>Exceptional communication skills, capable of presenting complex technical and AI concepts to both technical and non-technical audiences.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>Experience with shipboard IT systems, aircraft mission systems, and secure remote operations.</li>
<li>Familiarity with NOAA's mission, OMAO operations, and the unique challenges of supporting globally deployed assets.</li>
<li>Proven track record in implementing hybrid cloud, AI-driven solutions, high-availability networks, and secure data-sharing environments.</li>
</ul>
Security Clearance Requirement: Public Trust 
Place of Performance: Silver Spring, MD (hybrid)
Schedule:Monday - Friday (Hybrid)
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Health Insurance</li>
<li>Dental Insurance</li>
<li>Disability Insurance</li>
<li>Flexible Spending Account (FSA)</li>
<li>Life Insurance</li>
<li>Paid Time Off</li>
</ul>
Raye IT Consulting is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

IT Solutions Architect

<h3>Job Description</h3>
Job Description
Looking for a freelance opportunity where you can make an impact on technology from the comfort of your home? If you are dynamic, tech-savvy, and always online to learn more, this part-time flexible project is the perfect fit for you! 
A Day in the Life of a Personalized Internet Assessor:
<ul>
<li>In this role, you’ll be analyzing and providing feedback on texts, pages, images, and other types of information for top search engines, using an online tool</li>
<li>Through reviewing and rating search results for relevance and quality, you’ll be helping to improve the overall user experience for millions of search engine users, including yourself.</li>
</ul>
Join our team today and start putting your skills to work for one of the world's leading search engines.
The estimated hourly earnings for this role are 14 USD per hour. 
TELUS Digital AI Community
Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands.
Qualification path
No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. 
Basic Requirements
<ul>
<li>Working as a freelancer with excellent communication skills in English</li>
<li>Being a resident in the United States for the last 3 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in the US.</li>
<li>Active use of Gmail and other forms of social media and experience in the use of web browsers to navigate and interact with a variety of content</li>
<li>Daily access to a broadband internet connection, a smartphone (Android 5.0, iOS 14 or higher), and a personal computer to work on.</li>
</ul>
Assessment
In order to be hired into the program, you’ll take a language assessment and an open book qualification exam that will determine your suitability for the position and complete ID verification. Don’t worry, our team will provide you with guidelines and learning materials before your exam. You will be required to complete the exam in a specific timeframe but at your convenience!
Equal Opportunity
All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity

<h3>Job Description</h3>
Job Description
Job title: Customer Supp/Account Rep-Sr -IT/Technical Support Representative
Location: South Jordan UT
Duration: 6 months 
Pay rate: $20- $21.00/hour
Responsibilities:
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
Responsible for high quality end-user technical support, related to enterprise software and hardware
Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
Under general oversight, provides after hours and weekend support as needed.
The position requires attention to detail, follow through, teamwork focus and positive attitude.
An understanding of technology and the ability to apply that knowledge to support all existing systems
Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
Excellent customer service skills required
Excellent communication skills required
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
Preferred work experience in technical support role but not required
Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
Self motivated and ability to work on own initiative in a high pressure environment
Willing to work variable shifts including evenings, weekends and public holidays
***Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Required Education: 
High school diploma or GED with relevant work experience
Benefits Disclosure
“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Hiring! IT Helpdesk Specialist

<h3>Job Description</h3>
Job Description
Why Work for the City of Balch Springs?
The City of Balch Springs is a vibrant, inclusive, and sustainable community that thrives on its rich history, commitment to progress, and dedication to fostering a positive work environment. As a city, we focus on enhancing the quality of life for our residents, businesses, and visitors.
We are a forward-thinking organization that embraces innovation and strives for excellence in every department. With our clear vision to inspire growth and community pride, the City of Balch Springs is an excellent place to build a rewarding career. Whether you’re passionate about public safety, economic development, or community engagement, we offer diverse opportunities that allow you to make a meaningful impact.
As an employee of the City of Balch Springs, you’ll be part of a supportive team where professional development is encouraged, and collaboration is valued. We believe in providing employees with the tools and resources they need to succeed, ensuring a positive work-life balance and fostering a culture of respect, integrity, and open communication.
Employee Benefits &amp; Compensation:
<ul>
<li>Competitive Salary: We offer competitive pay based on qualifications and experience.</li>
<li>Comprehensive Benefits Package: Includes medical, dental, and vision coverage for employees and their families.</li>
<li>Retirement Plans: Access to Texas Municipal Retirement System</li>
<li>Paid Leave: Generous paid time off, including vacation (15 days for 1st year), sick leave, and holidays (11 plus 2 floating.)</li>
<li>Professional Development: Opportunities for training, certifications, and career advancement within the city.</li>
<li>Employee Recognition: We value and celebrate the hard work and dedication of our employees.</li>
</ul>
Our core values of integrity, respect and transparency guide our everyday work, and we actively support our employees’ professional growth. Join our team and help shape the future of a city that’s committed to creating a thriving environment for all.
Job Summary:
The Resident Services Administrator provides strategic oversight of both Utility Billing and Customer Experience operations, ensuring accurate billing, responsive service, and streamlined processes. This leadership role is responsible for managing daily operations, supervising staff, and maintaining a high standard of service delivery to residents. The Administrator ensures proper billing, revenue collection, and customer resolution while setting divisional goals, promoting efficiency, and ensuring compliance with City policies and applicable regulations. This position plays a key role in optimizing operations, enhancing resident satisfaction, and driving service excellence across both divisions.
Minimum Job Requirements: 
<ol>
<li>Associates degree in Business or Public Administration or closely related field.</li>
<li>Minimum of 4 years of progressively responsible experience in utility billing, customer service, or municipal government, with at least 2 years in a supervisory role.</li>
<li>A valid Texas driver’s license.</li>
<li>Bilingual in English and Spanish preferred. </li>
</ol>
Essential Job Functions:
<ul>
<li>Oversee daily operations of both Utility Billing and Customer Experience divisions, ensuring timely and accurate service delivery.</li>
<li>Supervises and supports staff performance, including hiring, scheduling, training, evaluations, and accountability.</li>
<li>Investigates and resolves escalated customer issues with professionalism and consistency.</li>
<li>Ensures accurate billing processes, including meter reading, invoicing, adjustments, and collections.</li>
<li>Monitors division performance metrics and implement improvements to enhance efficiency and service.</li>
<li>Coordinates with Finance on revenue collection, audit compliance, and financial reporting needs. Develop and enforce internal controls to minimize errors, disputes, and revenue loss</li>
<li>Develops and maintains division procedures, internal controls, and customer service protocols.</li>
<li>Lead technology upgrades and process improvements related to billing and customer communication systems.</li>
<li>Perform other duties as assigned.</li>
</ul>
Knowledge, Skills, and Abilities:
<ul>
<li>Deep knowledge of utility billing systems, regulations, and customer service standards.</li>
<li>Skilled in managing high-volume operations while balancing compliance and service excellence.</li>
<li>Proficiency in modern billing software, customer relationship management systems, and Microsoft Office Suite.</li>
<li>Ability to analyze and resolve complex issues involving both internal processes and customer-facing interactions.</li>
<li>Excellent communication skills with a focus on clarity, professionalism, and empathy.</li>
<li>Ability to build collaborative relationships across departments and with the public.</li>
</ul>
Physical Demands/Work Environment: 
Work is performed in a standard office environment with low to moderate noise level. Subject to sitting for an extended period of time, standing, walking, bending, reaching, kneeling, and lifting and putting away such items as records and office supplies of moderate weight of up to 75 pounds. Working with a wide variety of people, experiencing different levels of emotions
E.E.O.C. The City of Balch Springs does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.

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